Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
564
chart
#2,390
All reviews
Rating Breakdown
Review RSS Feed
Sept. 16, 2020
Well, I hate to do this but I am at step one and can't stop getting a sad face saying ShopSync refused to link. I wrote in and followed the instructions 6 times and with no luck I am unable to get the app to simply install. Reviews aren't good so maybe this is my sign to move on. If anyone knows of an email-out system that works for them, please share. Thank you
Sept. 15, 2020
I recently downloaded the app. The integration went smoothly, so I am very pleased ! So far so good
Sept. 14, 2020
We strongly don't recommend this app. It pushed through some sort of update that axed half our list for no reason. Our subscribed customers were all suddenly unsubscribed and now we are in a mess trying to fix. Such a waste of time and frustrating.
Hi there, thank you for the feedback. We saw your review and it sounds like on sync there was a merging of data from Shopify to Mailchimp that unsubscribed those customers. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the audience that is connected. For example, if someone has opted out of an audience in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store. We're happy to do an audit with you on any customer that you'd like. Don't hesitate to contact us at [email protected].
Sept. 7, 2020
I just connected this app to connect my Mailchimp to my Shopify store. The process was easy. I have not used it yet.
Sept. 7, 2020
Beware! If you are using this app to connect Mailchimp to Shopify, you might be losing purchasing customers. If a customer unchecks, or doesn't check, the opt-in box for marketing, ShopSync unsubscribes them from your list. I'm migrating to another email provider with complete integration in Shopify and they don't do this. ShopSync insists that it's Shopify's requirement instead of fixing it. They propose that you prevent this from happening by pre-selecting the checkbox for people to opt-in and Mailchimp's suggestion is to have wording at the checkbox that says something like "check here to keep receiving emails from so and so". At the end of the day, not opting in to a list is NOT the same as opting out and shouldn't be handled as an unsubscribe. Shopsync and Mailchimp have to get this fixed. Until then, I highly suggest you find someone else.
Hi there, we saw your review and wanted to write back. If return customers who were previously subscribed do not tick the box at checkout, we pass them over to Mailchimp as transactional. We understand in some situations that this doesn't work for everyone, but since we are not seeing them subscribed in Shopify at the time of the (latest) transaction, the best compromise we can muster is to pass that customer as transactional to Mailchimp. That way, you can still use Mailchimp's automations to trigger abandoned carts and order notifications.
Sept. 7, 2020
The instalation was easy and friendly... we have just started our shopify store and start to test this service. So far so good.
Sept. 2, 2020
I downloaded this app in Shopify, however as soon as I did this I can no longer view notifications from customers in Facebook. My Facebook is linked to Shopify as well. I’m not sure if the two are linked but it was the only thing I changed, so now I’m not game to use shopsync
Hi Armadi, our app would not impact anything you're doing over at Facebook. We simply work with cart data at checkout and send that information to Mailchimp from your Shopify store. If there's anything we're missing with your store's configuration with other apps and Facebook, we'll be glad to investigate further. Please send detailed information to us at [email protected].
Sept. 2, 2020
So far so good. I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way. It took less than 10 minutes to get the sync. Thanks, DSQ
Aug. 31, 2020
I used this app to help me sync MailChimp with Shopify. Seemingly that is fine (although I received an email stating otherwise). I upgraded to ProPlan so I could contact Customer Support. Response? You need to upgrade to ProPlan. I'm hoping my experience improves.
Hi there, thank you for the note. We'll be glad to help with any issue or problem that comes up with the app. Please reach out to us at [email protected].
Sept. 22, 2020
A great way of syncing your data to and from Mailchimp! I had a few issues and the customer service team fixed it up in no time!
Aug. 31, 2020
Great app! We have been using it for a long time now with no problems. It works as promised. Support is also great. Thank you.
Aug. 31, 2020
Not happy - the sync is just not working (waited for several hours and nothing was updated). I don't want to force a manual sync all the time just to get some data over into MailChimp. ShopSync has several articles and they outline that the sync can take up to 24 hours - based on whatever else is going on - but for testing and also in production if you have to wait for 24 hours before something shows up at the other end - and especially the manual/forced sync can take up to days or even weeks (according to some of the blogs) - that's not an application I would want to deal with. I am currently testing ActiveCampaign for my EMail-Markting needs & integration with Shopify and that one looks a lot more promising to me .... just my 2 cents ...
Hi there, thanks for commenting. Syncing times depend on the number of customers, orders, and products in your store. It also depends on the volume impacting our infrastructure. If you have a large amount of data in your store, allocate plenty of time to allow for everything to complete. We will reflect on the progress of your sync on the app detail page. Please note, automations will not trigger during the sync process. If you think the sync is stuck, hang tight, it's probably queueing up background processes that will eventually start pushing data. But, if you don't see movement to the progress bars after 24 hours feel free to reach out to us at [email protected]. Lastly, you don't need to keep your browser open during the sync process, everything works automatically in the background. Let us know if you have any follow up questions, happy to help anytime.
Aug. 30, 2020
Using it to automatic our business and sort the customer list!! Thanks a million to this app we will
Aug. 29, 2020
Quick and easy link to store. I will now have to test the campaigns and I trust it will work flawlessly.
Aug. 29, 2020
Well, I have not sent an email yet. But syncing with shopify was really smooth and easy. So, I have hope that everything else will be as smooth. And its free.
Aug. 26, 2020
REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features Sync customers Purchase activity segmentation E-commerce tracking and reports Product content block Product Recommendation content block Promo Code content block Order notifications Abandoned cart email Abandoned cart postcards Product retargeting email Pop-up signup forms Google remarketing ads Sync merge tags but when i am in mailchimp creating a campaign, there are no product blocks! when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc) i don't think i should have to upgrade to ask why a free feature isn't available. please help:(
Hi there, we saw your review and wanted to try to reach out and help. Please write in to [email protected] and we'll be glad to see what may be going on. Usually, in situations like this it may be related to a simple configuration error on the Mailchimp side we can help you verify.
Aug. 17, 2020
Be careful! If your Mailchimp subscribers make a purchase from your Shopify shop and don't choose to subscribe to your mailing list at checkout (because they think they already are on your mailing list) they will become non-subscribed and only eligible to receive transactional messages from you. They cannot be added back to your email list. I didn't realize this was happening until a friend asked me why I stopped sending out a newsletter. I suspect I have lost dozens, maybe hundreds, of my most engaged Mailchimp subscribers because of this.
Hi there, we saw your review and wanted to write back. If return customers who were previously subscribed do not tick the box at checkout, we pass them over to Mailchimp as transactional. We understand in some situations that this doesn't work for everyone, but since we are not seeing them subscribed in Shopify at the time of the (latest) transaction, the best compromise we can muster is to pass that customer as transactional to Mailchimp. That way, you can still use Mailchimp's automations to trigger abandoned carts and order notifications. If it's possible in your store, we recommend some help text at checkout to remind returning customers to opt-in each time.
Aug. 16, 2020
So far so good for my wellness business. I am still learning. Going to watch tutorials to better my understanding. Thanks!
Aug. 9, 2020
Doesn't seem to work. I keep getting this error message after instal and so I can't get it to work at all. And I can't seem to find any info on how to fix it. Temporary Installation Cookie Must Be Set Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here. After clicking the button, you will be able to install ShopSync by refreshing the page, or from the App store.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
July 30, 2020
This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync. Only using the app because the Mailchimp platform is so great.
Hi there, thank you for the feedback. We saw your review and wanted to drop a note on the syncing times. We rely on Shopify to send us webhooks for any kind of update on customers, products, and orders. Depending on the volume on Shopify's infrastructure at that specific point in time, webhooks may have been delayed. Normally, transfer times are close to real-time to Mailchimp. Ultimately, data is not lost if there is a backlog of information to process, it just may take a few minutes to go through if the queues are backed up. We'll update our documentation to reflect this possibility, thanks again for the feedback.