Mailchimp Email SMS Marketing
Mailchimp for Shopify - Email and Marketing Automation
Rating
4.7
feedback
856
chart
#2,152
All reviews
Review RSS Feed
May 2, 2025
April 30, 2025
I had a what was a simple error on my part adressed by the support. And the support team was very helpful
April 30, 2025
Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough! Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!
April 30, 2025
I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!! This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.
May 6, 2025
Paul was very helpful in resolving my concerns. He provided great customer service and answered all my questions!
April 28, 2025
For the most part working with Troy on the chat was the easiest experience I've had with a chat app.
April 25, 2025
JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.
Thank you for the details in the review. We want to look into this further with you and see what's going on. Email us at [email protected] with the email address associated with your account along with any case numbers from prior interactions. This will help us better understand what's happening.
April 24, 2025
Merci à toute l’équipe Mailchimp je découvre cet outil très intuitif et puissant. Un merci tout particulier à Rafael pour son accompagnement disponible et bienveillant !
April 23, 2025
Great experience with customer care: Lori was responsive and helpful so I have easily fixed my issue.
April 22, 2025
Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)
April 19, 2025
Not sure what happened to Mailchimp but my bills started out reasonable but as my business grew, my bill ballooned into this extreme amount each month. What’s worse is when I went to cancel, they charged me even more for “additional contact blocks” what for? No clue… …. Felt like they were holding my account as ransom and I had to pay $100 to close my account to avoid the new monthly fee from hitting my card…. There are a lot of options out there, choose one of them.
Thank you for the details. Additional contact blocks are used when the number of contacts exceeds a plan type. We'd like to review your account billing to explore potential cost-saving options. Please email us at [email protected], and we'll follow up with some ways to reduce your overall costs.
April 17, 2025
Made syncing MailChimp to Shopify easy and Mortimer from support was a big help.
April 17, 2025
Lori and Rafael helped me with really stellar customer service getting my set up and sign up done! wish all online customer service agents were like this lol. easy quick straight forward answers! The problem seemed like a REAL hassle too, we got disconnected a bunch of times but every single time i got right back reconnected with Lori who was able to help me through the entire thing! Like i mentioned the issue i was having seemed particularly tricky also but with the screen shots and guidance provided Lori has COMPLETLY resolved my issue im excited to get to using mail chimp
April 15, 2025
April 15, 2025
Aun no la uso la verdad, pero me gustaria destacar el servicio al cliente. Me ayudaron en todas mis dudas para integrar mi correo.