Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.7
feedback
996
chart
#2,268
All reviews
Review RSS Feed
Aug. 23, 2025
It is not working right now
Hi there, our team have reached out to you directly to try and help. If you have any questions please get in touch with us via [email protected].
Aug. 22, 2025
Great. Helped resolve my issue and was able to reconnect with me after I kept accidentally exiting our chat. Thank you.
Aug. 22, 2025
David was amazing. Really attentive and helped me sort out my problems effectively and efficiently. Thanks!
Aug. 22, 2025
attended to my issue immediately. made sure that im not waiting on dead air by sending messages while attending to my issues.
Aug. 22, 2025
Rhedd helped me today. Intergration works well but need toime to correct mistakes made historically with a large number of audiences
Aug. 21, 2025
troy helped me so quickly and checked our intregration was good to go :-) 5 stars!!!
Aug. 21, 2025
The integration has been great, but the support has been incredibly good. Despite my browser having hiccups, Dean still endeavoured to work through my issues and get it all working perfectly.
Aug. 20, 2025
App won't open on Shopify and it is not synching new products nor recently re-activated products. This is the second time it has happened, the first incident was on July 4th.
Hi there, very sorry to hear about the experience. Our integration expert team have reached out to you directly to try and help. If any questions you can also get in touch with us via [email protected].
Aug. 20, 2025
I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more. This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense. To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more. I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them. I will be canceling and moving to another platform.
Hi there, thank you for trying out our app and providing this feedback. Our team have reached out to you directly to try and assist. This is definitely not the experience we want to provide and would love to discuss further. If you have any further questions please don't hesitate to get in touch with our integration experts via [email protected].
Aug. 20, 2025
Aaron assisted me with my questions and was very helpful. This is my first time using Mailchimp and Aaron was able to walk me through some steps that I was having trouble with. Great customer service!
Aug. 19, 2025
Cyrus was fantastic in helping me to figure out an issue that wasn't an issue at all. He was very patient and explained all the details to me in a way that I could understand and move forward.