Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
565
chart
#2,403
All reviews
Rating Breakdown
Review RSS Feed
May 3, 2019
It seems to be working great till now. I hope it will be this good in future even if we have to pay for it a small amount
May 2, 2019
I used this app as suggested by Shopify to transfer data from mail chimp. I tried to transfer my data list and it only transferred part of it. ( 1/3 if that) I have contacted twice for help and to date have not received any reply communication or assistance!. Not impressed!
Hi there, thank you for the feedback. We saw your review and wanted to reach back out. Each time we try to respond to your messages we get a failure to deliver to your email address. Would you care to contact us directly on our support desk? [email protected], we'll be glad to help.
May 2, 2019
I used this app to help with Shopify and MailChimp no longer being directly compatible. I saw a few issues people had had with implementing this app so I did my homework. After comparing apps, reading all the FAQs, and verifying some things with the VERY helpful support staff, I synced up and am now all good. I was confused initially thinking I could only have one list. Not so, only one list can be synced, which has always been the case with MailChimp. Great step by step install instructions. The only confusions were with just how easy the switch-over to this app was.
May 2, 2019
MAKE SURE YOU PAUSE ALL CAMPAIGNS BEFORE REMOVING THE MAILCHIMP APP! As long as you do that, you'll have an excellent experience migrating to this new app, it's awesome and works really effectively! Thank you for creating this and saving us a lot of faff with trying to use an alternative workaround!
April 30, 2019
I uninstalled the App because it was nor working normally (didn't show the sync list option). Now I push on the "add app" button to install it again and Cannot install it. Shows "page not found" . Please help me with this issue to review the app
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
April 30, 2019
I starting using this app after mailchimp for shopify app was removed. I have thoroughly tested all possible scenarios for existing subscribers and new subscribers and i'll all working as expected. It has been a very easy and clean change over. Just follow the instructions and archive any automations (don't just pause them) and it will work perfectly!
April 29, 2019
I am so glad this app exists! Just follow the instructions and you'll have no trouble. I haven't had any issues yet.
April 29, 2019
Although others may be able to use this - it is a poor bandaid to fix the Mailchimp/shopify debacle. I could only download one of my four audience lists and when I tried to ShopSync no one answered my email (which is the only way to contact them.) I only gave it two stars just in case I'm missing something, but honestly I'm dumping ShopSync and Mailchimp as it's too much work and it doesn't work!
Hi there, we saw your review and wanted to reach out. We responded to your email that you sent on 3/24, perhaps it got caught up in your spam filter. I'm sorry we weren't able to link up. As noted in our knowledge base: To avoid conflicts under the hood with Mailchimp, we do not recommend attaching multiple stores to one Mailchimp list. We've spoken with their support team about this use-case in the past, and they've relayed there could be complications with automations and signup forms if there is more than one store attached to a list. However, you can attach multiple stores to multiple lists inside one Mailchimp account. The main thing to get right is a one-to-one relationship between a store and a list if that makes sense. Let us know if you have any follow up questions, happy to help anytime. You may contact us at [email protected] or visit support.shopsync.io for instant answers.
April 28, 2019
The app does the basic job but far from good. As soon as I installed the app, I had around 1500 new subscribers a lot of them were people who had 'Unsubscribed' from our mailing list in Mailchimp in the past but now since this app picks up the data again from Shopify these people have been enrolled again in as Subscribed contacts in our list and I have no way to tell which ones are which. A number of customers can get frustrated now getting emails that they unsubscribed to in the past. Mailchimp and Shopify acting like a bunch of kids causing pains to the small merchants like us.
April 26, 2019
Followed instructions from Mailchimp. Installation and syncing was a breeze but unfortunately, we are unable to disconnect Mailchimp from Shopify. Can't seem to find the Disconnect button. Can someone please advise? OR can we simply delete Mailchimp app from Shopify?
Hi there, we saw your review and wanted to reply right away. This wouldn't be a function or feature of the ShopSync app. You can follow how to remove the legacy app here: https://help.shopify.com/en/manual/apps/working-with-apps
April 26, 2019
Installation and syncing was quick and easy, however, instructions weren't very clear on how to make sure everything from Mailchimp was working properly. Having read previous reviews of unwanted emails being re-sent to customers, so I took the following steps which seemed to eliminate all problems, I haven't encountered any other issue so far: 1) Sent out an email to my entire list with a notice of email update, letting them know to ignore any emails they may receive in the next few days. 2) Paused all current campaigns in Mailchimp and cleaned up my email list - I deleted all those who unsubscribed, just in case any unwanted emails are sent to them. 3) Install Shopsync 4) Check the queue in each of the paused campaigns. I found 10 people added to the onboarding queue who were previous subscribers and had already received the onboarding emails before. 5) I wasn't sure how to remove these people from the queue, so I duplicated my onboarding campaign and archived the old one. The new one had a refreshed queue so there were no unwanted subscribers in there. 6) Re-activated all my campaigns, including an abandoned cart email. 7) Deleted Mailchimp app in Shopify 8) Logged into Mailchimp > Account > Connected Sites and realised that the pop-up form and abandoned cart emails were not activated for some reason. 9) Manually clicked on "Add" next to each one. I had to make a new abandoned cart email in order to have it added to Shopsync, after which I archived the old one. 10) Tested my website in incognito mode and everything worked fine - pop-up form now showed up properly and abandoned cart email is running too. P.S. I did get about 50 new contacts added to my list after syncing, most of them are paying customers, and they did not appear to be duplicates, so I'm still baffled why they weren't on the list before.
April 25, 2019
Thank you for great solution instead Maichimp app ! I really satisfied with your multi-functional app! Thanks !
April 24, 2019
We started to use it since mailchimp will not be integrated with shopify anymore. Works fine, does not seem to be any problems with it.
April 24, 2019
It will not allow me to give zero stars but that is what this is worth at the moment After installing this app we have faced many issues: 1. Order not syncing as they should 2. Customers automatically being marked as "Accept Marketing" when the box is not checked in Shopify 3. A huge disconnection between Mailchimp & ShopSync. I got both on email, each pointed blame at the other. I would not recommend installing this app as it currently does not work as expected. I have been trying to get our problems resolved but unfortunately after 4/12 Mailchimp nor ShopSync will respond. Worst customer service I have seen. Posting here I am sure there will be a response!
April 23, 2019
Pop up used to work when I used only mailchimp, but not anymore. I've tried everything i could to fix it but didn't manage to do anything. I'm thinking of moving to another app
April 23, 2019
For some reason, I am not able to connect the shopsync at all though I tried. Guess, it thinks I did.
Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations. Also, if you go to your apps listing page in Shopify, do you see it there? If so, you should be able to click and start the sync process. If not, maybe give it a try in another browser or machine; it could be a cookie or caching issue. If you want to give it a retry later hopefully things will be resolved. Let us know if you have any follow up questions. Please contact us anytime at [email protected].
April 22, 2019
Works very well (and love that it is free!) It was easy to follow the instructions and install. Thank you!
April 22, 2019
We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync. As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
April 21, 2019
I used ShopSync to link Mailchimp due to their changes with Shopify. It was so easy to do & the best part is it's free
April 18, 2019
The initial sync added 4,000 contacts to our MailChimp list. This moved us up to the next bracket for Mailchimp, costing us way more monthly. We do not know where they came from or why they were added once we synced with ShopSync. It would be cool if shopsync had reasonings or resolutions for this. Also your contact us page seems to not be working....
Hi Altman Plants, thank you for the feedback. We saw your review and wanted to respond right away. There could be various reasons why subscriber counts have gone up after the initial sync. In most situations, we've seen that the legacy 'Mailchimp for Shopify' integration was previously installed, and contacts were not added to the list. This could've been with failures on submission to Mailchimp with merge tags being required, rejected by the API or just missed entirely. When ShopSync was activated, these customers have finally been added the list. If you'd like to reach out to our support team with example emails you're not sure about, we're happy to do some more in depth analysis with you. Reach out to us anytime at [email protected].