Mailchimp Email SMS Marketing
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Great. Helped resolve my issue and was able to reconnect with me after I kept accidentally exiting our chat. Thank you.
David was amazing. Really attentive and helped me sort out my problems effectively and efficiently. Thanks!
attended to my issue immediately. made sure that im not waiting on dead air by sending messages while attending to my issues.
Rhedd helped me today. Intergration works well but need toime to correct mistakes made historically with a large number of audiences
troy helped me so quickly and checked our intregration was good to go :-) 5 stars!!!
The integration has worked really well for us, and the Support team has been perfect. I spoke with CYRUS and they were able to guide me through my initial question (checking connections were working) and then help guide me through some more complicated subjects. They were patient and insightful the whole way through, an invaluable help to getting my forms all working and connected when I wasn't sure. Fabulous!!
App won't open on Shopify and it is not synching new products nor recently re-activated products. This is the second time it has happened, the first incident was on July 4th.
Hi there, very sorry to hear about the experience. Our integration expert team have reached out to you directly to try and help. If any questions you can also get in touch with us via [email protected].
Top class support from Cyrus. Willing to go the extra mile.
Great straight forward support from David!
LORI was very helpful. Thank you!
I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more. This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense. To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more. I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them. I will be canceling and moving to another platform.
Hi there, thank you for trying out our app and providing this feedback. Our team have reached out to you directly to try and assist. This is definitely not the experience we want to provide and would love to discuss further. If you have any further questions please don't hesitate to get in touch with our integration experts via [email protected].
Aaron assisted me with my questions and was very helpful. This is my first time using Mailchimp and Aaron was able to walk me through some steps that I was having trouble with. Great customer service!
Cyrus was fantastic in helping me to figure out an issue that wasn't an issue at all. He was very patient and explained all the details to me in a way that I could understand and move forward.
super service support by Rhedd. Thank you
Rhedd was very patient and solved my problem perfectly
Seph war extrem bemüht und konnte mir weiterhelfen!
CYRUS helped me understand the connections between Shopify and Mailchimp. I have a clearer understanding of how contacts are processed.
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