Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.7
feedback
997
chart
#2,259
All reviews
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Dec. 13, 2024
We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.
Dec. 10, 2024
Dean has been very helpful the last hour. Dean gets 5 stars The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9. I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping. This is not to be released to the public it is only for inhouse use by mailchimp
Thank you for the details here especially your experience with Dean. Can you update your review with the ticket number of your interaction so we can take a closer look? We can also connect you directly with a member of our team with more Shopify knowledge to help you utilize the integration to the best possible. Email [email protected] and our team will follow up further.
Dec. 10, 2024
David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!
Dec. 10, 2024
Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.
Store
My Store
Using app
14 days
Dec. 9, 2024
Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!
Dec. 5, 2024
The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs
Dec. 4, 2024
I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.
Dec. 3, 2024
Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.
Hey there! We're sorry about the experience thus far and we want to help where possible. Email [email protected] and our team can help further. If you've already emailed our team, update your review with the ticket number and we'll make sure it's looked into.
Nov. 28, 2024
Nov. 26, 2024
closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!
We're sorry to hear about the experience and we do want to help. Can you update the review with your ticket number so we can look into the interaction? If not, please send an email to [email protected] and our team will help further.
Nov. 22, 2024
Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.
Thank you for your feedback! We're glad to hear about your experience with our Customer Success team.
Nov. 14, 2024
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email [email protected]. Our team will follow up and look into this further with you.
Nov. 13, 2024
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email [email protected] and our team will look into which setting may be changing subscriber status.
Nov. 6, 2024
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email [email protected] and our team will follow up with you directly.
Nov. 4, 2024
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway. Charging me £120 for a month for a service I can’t use and they refuse to help. Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.