All reviews

Rating Breakdown

  • 5
    79% (921 ratings)
  • 4
    6% (74 ratings)
  • 3
    3% (37 ratings)
  • 2
    2% (24 ratings)
  • 1
    9% (102 ratings)

Reviews with Text

  • 93% (1,081)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 26, 2026

Perfect help by JEAN . Thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2026

David from the Mailchimp support team was incredibly helpful!

Using app

About 7 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 25, 2026

Mary 5* - high recommend

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 25, 2026

Nadz was very helpful and gave me important info:)

Using app

39 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2026

great help... fast and supportive !! thanks!!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2026

I was struggling with my store integration but Cyrus was super helpful even though my chat kept kicking me out. He would just log on again and helped me through the whole process and even with other settings. It's great to have proper support. Way to go Cyrus!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2026

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2026

Thank you Mary!

Store

EasySMX

Using app

7 days

Total reviews

10

Average rating

4.5

5 / 5 Share

March 24, 2026

Paul was very efficient, fast and helpful!

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2026

MARY was so helpful! I loved that the pop up chat box appeared automatically and help was given right away. Amazing customer service. Calm and kind and clear. Thank you mary.

Using app

Almost 6 years

Total reviews

4

Average rating

5.0

4 / 5 Share

March 24, 2026

Nadz was very helpful and patient with us. The app itself is proving to be quite challenging so I would strongly encourage getting support.

Using app

11 months

Total reviews

1

Average rating

4.0

5 / 5 Share

March 24, 2026

Lance was a great help in connecting our Mailchimp to our Shopify backend

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2026

Mary and Nadz were very helpful

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2026

Great support! Seph was very helpful!

Store

MySenso

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2026

Very useful integration and incredible support from Mary. Highly recommend.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2026

Jean was really helpful helping me sync my appropriate items and adjust my integration. Thanks Jean!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2026

Jean was very helpful. My questions were understood and answered very promptly.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2026

Helpfull

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2026

great customer service especially CYRUS

Using app

Almost 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2026

I was having trouble with my Mailchimp integration. Revenue wasn’t being recorded correctly, and my email manager was running into issues while trying to work with segments and integrations. I reached out to Mailchimp support through the app and was connected with an integration specialist named Mary. She was incredibly helpful and quickly identified that our integration wasn’t set up properly. She guided us through disconnecting and reconnecting the app, and that fixed everything. Everything is now working as it should. Really appreciate the quick and knowledgeable support.

Store

Succly

Using app

8 months

Total reviews

6

Average rating

5.0