Mailchimp Email SMS Marketing

Thank you, Rhedd. All the messages were replied to in a timely manner.

Marie helped guide me through my problem

helpful and explained the situation well

sean

Jean is awesome! She replied super fast and instantly understood exactly what I needed. Problem solved in no time. Highly recommend!

David was polite, helpful, and super patient with me!!!

mr. McCarney was great today! helped me like no one else could! this guy is a great employ! hope u all give him a lil extra for today the guy deserve! cheers

NADZ was of so much help with our account set up, much appreciated.

Sher was very helpful in helping me solve a persistent issue with duplicate shops showing up in our Mailchimp integration. Thanks!

Paul was super helpful and very easy to reach - thank you!

I got really good support when I needed it. It felt personal and tailored for me.

Jay Ann was super helpful and kind!

Marz was EXCEPTIONALLY helpful. They helped me work through some confusing challenges across multiple users on our Mailchimp/Shopify account, and helped to get our email automations sorted out and properly sending to the right recipients. Marz was very patient and kind in helping me through multiple layers of this issue, and very smart and collaborative in resolving it. Thank you so much, Marz!

Positive - The support is available quickly to help you on the integration part - They follow up on topic even after you close the conversation Negative - Integration does not contain anyway to capture the customer language (critical on my use case) - Critical data retention issue. Note that even after you disconnect the Shopify from Mailchimp all your contacts will remain in Mailchimp (even if the pop up says otherwise). - Moreover, if you delete manually the contacts, they remains in "hidden database". How do I know this ? I tried to synch them back and support told me it is impossible because you deleted them in the past ! Oh yeah, how do you know this without keeping a record ? We don't have the same definition of deletion I have strong concerned now about the data policy of Mailchimp. Mailchimp : I am opened to edit my review if you prove me otherwise for the data retention issue. For now, support did not convince me

Great app, used for over 10 years and good customer service and quick replies - only once you reach out to them a few times (that's my experience). There is always room for iprovement the in app customer service was a little slow to respond, so I think fix that and you'll get more 5 star ratings.

I spoke with NADZ and they were very helpful

Great for my new e commerce business.and I can’t wait until my next order. Thanks for all your support

Nadz provided superb and friendly customer service by finding the answers to my questions quickly. Thank you, Nadz!

Nadz my live chat assistant was incredibly helpful and knowledgeable. 5 stars!