Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
563
chart
#2,383
All reviews
Rating Breakdown
Review RSS Feed
Oct. 10, 2021
In my 2 decades of working in/around Technology platforms and companies, I have never come across one with such lack of customer support as this one. No one ever responses real time (or close) to chat. Email, you are lucky if you get a response and if you do, you are paying pro to get links sent to you for the free articles. One thing we needed with synching our emails was to move our tags to group of our emails. Tags will not come over and there is ZERO SUPPORT EVEN IF YOU PAY. Nightmare - just stay away. Might even need to reconsider MailChimp for recommending this as a tool to use!
Hi TheChaiBox, our apologies if you had trouble getting in touch with us. We've looked through our help inbox and we don't have any record of a note or missed chat. You can always reach us at [email protected] and we're happy to help with basic syncing issues or answer general questions. For tags, we've got an easy to understand guide in our knowledge base we can send your way. Please get in touch with us so we can get you fixed up. Thanks!
Sept. 7, 2021
any help at all is reserved for pro. Absolutely horrible customer service because there is none unless you meet a certain requirement. At the very least your app should work as promised, even without support. Edit to respond to the reply: I connected with your team by mistake. Your team immediately told me that they wouldnt help me without looking at the message and told me if I wanted help I'd have to upgrade to pro. They could have read my email acknowledged that it was an error and send me kindly on my way. they did not however do that. Instead they sent a canned response that was completely irrelevant to the email. Which IS the definition of horrible customer service. I use your service and had this experience and decided it was noteworthy to share. I received a nice email response from the founder who addressed the issue. There's a lot of work that needs to be done on ur csr dept.
Hi Art of Kava, for one-on-one support via chat or email we do reserve that for our Pro users. However, if you're having fundamental syncing problems we don't mind helping everyone. For folks that don't require the Pro plan, we have an extensive knowledge base that can answer most questions about ShopSync: https://support.shopsync.io/. Lastly, I looked into your note that came into our support desk. The question was more centered around two apps that are not affiliated with ShopSync. I would suggest reaching out to either Shopify or Recharge for further assistance.
Aug. 16, 2021
I do not get subscribers synced into Mailchimp from Shopify. The app does not function properly. No idea why and there is no chat support for the the free subscription.
Hi there, would it be possible for you to reach out to the customer support team to discuss the issue you're experiencing? We do not have a record of questions from your store and we would be happy to work through any issues you're experiencing. There can be valid reasons why subscribers aren't being subscribed, e.g. customers don't subscribe to marketing at checkout, use checkout methods like Shop Pay, PayPal, etc. that don't currently allow customers to opt-in to marketing, etc. We see that your site is still using our app, completed syncing today, and is processing data in real-time. We can be contacted at [email protected]. Lastly, chat is reserved for our paying customers because we have to staff real humans to answer questions. If for any reason chat isn't available and you're a Pro user, you can always browse our support docs for quick answers at https://support.shopsync.io/. Otherwise, hit us up with any initial syncing questions at no charge and we can help out.
July 23, 2021
You totally broke my list. Subscribers are now switched to transactional only. You only brought over a small fraction of my order data. You archived a dozen automations, that I now have to recreate. MailChimp is telling me that I have to manually re-subscribe those subscribers, even though I took a backup. I guess you get what you pay for. This is beyond frustrating.
July 21, 2021
WORST APP EVER. We had a store that wasn't even published yet and it started adding THOUSANDS of "customers" (very obviously spam) which it then synced to Mailchimp - which costs money to hold more subscribers! Such a waste of time. I don't even know why Shopify allows this garbage to be listed. I made a video showing some of the spam that was imported by ShopSync and also showing the store had no orders (again, it wasn't published yet). Take a look for yourself: https://www.screencast.com/t/eXDqBfuv8
Hello, we saw your review and wanted to respond right away. We're syncing these contacts to Shopify because they're in your Mailchimp Audience. This is done to keep both Mailchimp and Shopify with the correct subscriber status. You can learn more about how we sync here: https://support.shopsync.io/using-shopsync/syncing-information. Do you by chance have a pop-up form or opt-in form somewhere that is collecting these spam addresses? Feel free to contact us for any more questions or comments at [email protected]. We're happy to help.
June 17, 2021
We have experienced the same horrific issue of repeat customers getting booted from our email list if they do not continually opt in with each transaction, and if we don't continually opt in for them when checking them out via the Shopify POS. This is such a costly "glitch." I see your response and that Shopify is supposedly looking into this. But, this response has been posted for months. Is there really no fix yet from Shopify?
Hi there, see the reply we posted to "DaVallia" below your review, the situation has been resolved by Shopify. If you'd like to test and update your review it would be much appreciated. If you still experience any issues, don't hesitate to reach out to our support team at [email protected].
June 13, 2021
After an existing subscribed customer buys anything, it changes that subscriber in Mailchimp to a "Transactional Only" customer. Been a nightmare to resolve and re-add all of our great customers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help. **UPDATE** Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.
May 25, 2021
app is giving cache issue by mistake audience was coming which did not below to my store in mailchimp
May 24, 2021
This app does not work and is faulty. It changed my default theme color to black, until I removed it. Also, forms did not work.
Hi there, thank you for the feedback but is this review for ShopSync? We don't modify anything with Shopify themes; our app simply connects your store with Mailchimp. We've also checked our support desk and don't see any tickets in there related to the issue as described If you're certain that it is related to installing ShopSync, we're happy to dig in deeper and figure out how this could be happening. Please reach out to us anytime at [email protected].
May 24, 2021
DO NOT USE THIS APP. If I could give 0 stars I would! We installed this app for 2 of our site migrations and it has malfunctioned on both. Despite the developers saying that they fixed the issue last year, the app is still unsubscribing anyone who repurchases and was already subscribed, therefore hasn't opted in again at checkout (why would they if they're already signed up). We have lost many of our most valuable subscribers due to this app, beware.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help. **UPDATE** Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.
April 14, 2021
I've specified the correct list to connect in MailChimp, but they uploaded all data in another of our mailchimp list. When I tried to contact them to tell them of their error, there's no way to reach out, except if you have the pro plan, which require paying for support. Bad.
March 8, 2021
Useless! Unsubscribes returning customers if they do not re-tick the checkbox in checkout. Only good thing is that I caught it so I can delete this app! Terrible to create an app that removes your best customers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
Jan. 19, 2021
Couldn't figure out why I got unsubscribed from my own email list until I found the reviews. This app unsubscribed people who placed orders, meaning our most valuable subscribers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
Nov. 23, 2020
We strongly recommend not to sync Shopify with Mailchimp. In fact we also don't recommend working with Mailchimp anymore. Mailchimp was offering a free Zoom sessions with their experts to integrate with Shopsync. We had a session and received totally wrong advice from one of those experts: www.staycollective.co.com and consequently we had a serious problem with our automations in the middle of the BF campaign. We were not told that many things could behave as they did. There is no chat support from Shopsync and Mailchimp agents are not trained in this integration yet, so that's not the best scenario to rely on an integration yet. In our case, the Mailchimp Expert who integrated our site with Shopsync denied any further help, and Mailchimp Support was not able to fix the problem.To prevent bigger issues, this weekend we had to disconnect the integration this weekend, loosing many leads in our ongoing campaign that was saved thanks to Shopify. When trying to to seek help from Mailchimp desk since last Friday, we have heard suggestions like "Since the integration will pull over all contacts from Shopify, it will be necessary to remove/archive those contacts in Shopify before connecting with Mailchimp" or "There are certain behaviors that the connection will have, and I want to be transparent about that" (...) There were also not able to clarify how to proceed with our automations once archived when performing an integration as you advice in your disclaimer "If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article". We couldn't learn about this disclaimer when our integration was performed. We understand that Shopsync is not directly responsible about Mailchimp support or their Experts but please also understand that this integration is meant to work with Mailchimp, so for your sake and ours, please make sure that we customers will be able to get support of any kind if anything happens, specially in such a sensitive times like BF within a pandemic. Thank you for your comprehension
Hi there, we saw your review and wanted to reply. We take all feedback seriously and appreciate the members who voice them. After reading your review, it sounds like your comments may be better directed at Mailchimp or the experts you specified. As the developers behind ShopSync, we use this area to learn from our customers on how to improve it and hopefully help their Shopify businesses along the way. We can't speak for Mailchimp or any other 3rd party, as we are not affiliated with them. If you can, we'd appreciate an update on the review of the app. As developers, it's vital for our community of users to feel confident that the plugin is an excellent option to sync their store with Mailchimp if they choose to do so. We'll be glad to help assist with the installation of ShopSync, please contact us at [email protected].
Nov. 6, 2020
One MAJOR issue: If one of your subscribed contacts makes a purchase and does not click the box to opt in for email marketing (and why would they, they're already subscribed?) then they get UNSUBSCRIBED from your list. Not acceptable. This is the only app I can find to sync/track revenue generation from my emails so I'd really like to use it, I'd even pay for it. OneSass makes an app that syncs my contacts without the whole unsubscribe fiasco, but they don't sync revenue data. ShopSync - PLEASE PLEASE fix this and you'll have my business. Tell me if/when you do!
Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12/20: https://shopsync.io/changelog. Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store If you're still having challenges with this after the update, please don't hesitate to reach out to us at [email protected].
Sept. 16, 2020
Well, I hate to do this but I am at step one and can't stop getting a sad face saying ShopSync refused to link. I wrote in and followed the instructions 6 times and with no luck I am unable to get the app to simply install. Reviews aren't good so maybe this is my sign to move on. If anyone knows of an email-out system that works for them, please share. Thank you
Sept. 14, 2020
We strongly don't recommend this app. It pushed through some sort of update that axed half our list for no reason. Our subscribed customers were all suddenly unsubscribed and now we are in a mess trying to fix. Such a waste of time and frustrating.
Hi there, thank you for the feedback. We saw your review and it sounds like on sync there was a merging of data from Shopify to Mailchimp that unsubscribed those customers. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the audience that is connected. For example, if someone has opted out of an audience in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store. We're happy to do an audit with you on any customer that you'd like. Don't hesitate to contact us at [email protected].
Sept. 7, 2020
Beware! If you are using this app to connect Mailchimp to Shopify, you might be losing purchasing customers. If a customer unchecks, or doesn't check, the opt-in box for marketing, ShopSync unsubscribes them from your list. I'm migrating to another email provider with complete integration in Shopify and they don't do this. ShopSync insists that it's Shopify's requirement instead of fixing it. They propose that you prevent this from happening by pre-selecting the checkbox for people to opt-in and Mailchimp's suggestion is to have wording at the checkbox that says something like "check here to keep receiving emails from so and so". At the end of the day, not opting in to a list is NOT the same as opting out and shouldn't be handled as an unsubscribe. Shopsync and Mailchimp have to get this fixed. Until then, I highly suggest you find someone else.
Hi there, we saw your review and wanted to write back. If return customers who were previously subscribed do not tick the box at checkout, we pass them over to Mailchimp as transactional. We understand in some situations that this doesn't work for everyone, but since we are not seeing them subscribed in Shopify at the time of the (latest) transaction, the best compromise we can muster is to pass that customer as transactional to Mailchimp. That way, you can still use Mailchimp's automations to trigger abandoned carts and order notifications.
Sept. 2, 2020
I downloaded this app in Shopify, however as soon as I did this I can no longer view notifications from customers in Facebook. My Facebook is linked to Shopify as well. I’m not sure if the two are linked but it was the only thing I changed, so now I’m not game to use shopsync
Hi Armadi, our app would not impact anything you're doing over at Facebook. We simply work with cart data at checkout and send that information to Mailchimp from your Shopify store. If there's anything we're missing with your store's configuration with other apps and Facebook, we'll be glad to investigate further. Please send detailed information to us at [email protected].
Aug. 31, 2020
Not happy - the sync is just not working (waited for several hours and nothing was updated). I don't want to force a manual sync all the time just to get some data over into MailChimp. ShopSync has several articles and they outline that the sync can take up to 24 hours - based on whatever else is going on - but for testing and also in production if you have to wait for 24 hours before something shows up at the other end - and especially the manual/forced sync can take up to days or even weeks (according to some of the blogs) - that's not an application I would want to deal with. I am currently testing ActiveCampaign for my EMail-Markting needs & integration with Shopify and that one looks a lot more promising to me .... just my 2 cents ...
Hi there, thanks for commenting. Syncing times depend on the number of customers, orders, and products in your store. It also depends on the volume impacting our infrastructure. If you have a large amount of data in your store, allocate plenty of time to allow for everything to complete. We will reflect on the progress of your sync on the app detail page. Please note, automations will not trigger during the sync process. If you think the sync is stuck, hang tight, it's probably queueing up background processes that will eventually start pushing data. But, if you don't see movement to the progress bars after 24 hours feel free to reach out to us at [email protected]. Lastly, you don't need to keep your browser open during the sync process, everything works automatically in the background. Let us know if you have any follow up questions, happy to help anytime.