Mailchimp Email SMS Marketing

nice

Quick and professional help! Much appreciated!

As far as assistance through the chat in Mailchimp, Dean was great. I did get lost for a minute in my many windows but was able to chat back up with Dean. They were able to sort out my question and assure me that I was well on my way.

The app was having issues syncing, but customer service was great, and helped me considerably with our core issue of fake sign-ups. This was Jovanna, and very clever in how to sort fake contacts and block the problem in the future.

I was struggling to integrate the app as we had two Mailchimp accounts competing to link to the same Shopify store. Lori was great and showed me how to disconnect one and set it all up correctly. Also loving the new in-depth interface!

Helped with my problem quickly and efficiently.

very helpful and great service

great support!! quick response and very helpful. Online chat made a lot of difference.

Paul is cool af

Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough! Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!! This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

David was very helpful... Thanks for everything

Paul was very helpful in resolving my concerns. He provided great customer service and answered all my questions!

For the most part working with Troy on the chat was the easiest experience I've had with a chat app.

Very helpful. Solved my problem.

JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.

Great experience with customer care: Lori was responsive and helpful so I have easily fixed my issue.