Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,163
chart
#2,499
All reviews
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Jan. 6, 2025
Rafael was amazing, patient and gave me just the right amount push so I could resolve the issue and learn while doing so
Jan. 6, 2025
Dean was very knowledgeable and answered all my questions with the information I needed to accomplish my goals.
Jan. 6, 2025
David was super helpful. He managed to sort me out within the space of 10 minutes probably less than that’s so thank you.
Jan. 6, 2025
Dec. 27, 2024
Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.
Oct. 9, 2025
Jean was fantastic. Very patient, thorough and resolved my issue quickly and kindly!
Dec. 17, 2024
So far so good
Thank you for the review! Let us know if there's feedback we can pass along.
Dec. 13, 2024
We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.
Dec. 10, 2024
Dean has been very helpful the last hour. Dean gets 5 stars The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9. I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping. This is not to be released to the public it is only for inhouse use by mailchimp
Thank you for the details here especially your experience with Dean. Can you update your review with the ticket number of your interaction so we can take a closer look? We can also connect you directly with a member of our team with more Shopify knowledge to help you utilize the integration to the best possible. Email [email protected] and our team will follow up further.
Dec. 10, 2024
David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!
Dec. 10, 2024
Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.
Store
My Store
Using app
14 days
Dec. 9, 2024
Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!
Dec. 5, 2024
The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs
Dec. 4, 2024
I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.
Dec. 3, 2024
Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.
Hey there! We're sorry about the experience thus far and we want to help where possible. Email [email protected] and our team can help further. If you've already emailed our team, update your review with the ticket number and we'll make sure it's looked into.