Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,164
chart
#2,411
All reviews
Review RSS Feed
Nov. 28, 2024
Nov. 26, 2024
closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!
We're sorry to hear about the experience and we do want to help. Can you update the review with your ticket number so we can look into the interaction? If not, please send an email to [email protected] and our team will help further.
Nov. 22, 2024
Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.
Thank you for your feedback! We're glad to hear about your experience with our Customer Success team.
Nov. 14, 2024
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email [email protected]. Our team will follow up and look into this further with you.
Nov. 13, 2024
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email [email protected] and our team will look into which setting may be changing subscriber status.
Nov. 6, 2024
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email [email protected] and our team will follow up with you directly.
Nov. 4, 2024
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway. Charging me £120 for a month for a service I can’t use and they refuse to help. Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.
Nov. 1, 2024
Aug. 30, 2024
I am older and this integration is beyond my eager skills. I need a live person who can see my screen and walk me through set up and a trial campaign. Not Mailchimp's fault.
We can certainly help! Email [email protected] and our team will follow up and help set up a phone call with you.
Aug. 16, 2024
terrible literllay ownt let me connect my products from shopify I dont understand the run around I keep getting taking me NO WHERE to connect my product only the same dumb link to nothing. HELP this shit is dumb and shouldnt be this confusing
Hello there! We apologize for the experience you've had thus far. Just to rule out all potential issues, can you try clearing your browser's cache and cookies to see if that helps with redirecting? If you're still seeing issues, email [email protected] and our team will help further.
Aug. 15, 2024
Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste
Hey there! Our team can look into this with you. Email [email protected] and our team will help further.
July 20, 2024
Need to be able to add a collection and not just individual products
Hey there! We can have our team work through potential options with you. Email [email protected] and they will follow up.
July 2, 2024
its Sync option and chat support is very poor i was stuck at sync and got chat support there software has not solution. Shopify mail is much easier than mailchimp and other e mail marketing app
Hey there! We appreciate the information here and want to help where we can. Our dedicated integrations team can help look into this further. Email [email protected] with details on where the sync appears stuck and they'll follow up with next steps.
June 28, 2024
I found over recent years the integration with Shopify has improved, but its still far from the level other mail solutions are at. The final straw for writing this review has been trying to pause / deactivate a simple pop up / sign up form. Despite doing this there is still code / script on our site and we are left with a generic sign up form which mailchimp support can not help with. We are advised to hire "an expert" to solve this ! heck we just want to turn off a pop up form and try another one ... well this final straw will be the catalyst to finding another Email solution. Update .. now they want me to update my review .. OK well how is this. After MailChimp told me over and over that this was our issue and to hire an expert to remove the code ... Turns our it was their issue and their Developers identified the problem and removed the code. Their support was unwavering is their response that this was our issue. But we would not give in. Then in the end No Apology.
Hi there! Our Support team followed up on 6/26 with a resolution. In case it was missed, we've gone ahead and resent the response. Be sure to check spam / junk folders to be sure the reply didn't land there.
June 19, 2024
This app has caused several issues with my Shopify store- that as of this review still have yet to be resolved. Initially, we wanted to have a newsletter subscription pop up on the front page of our store, and after being set up, it initially would not appear. After contacting the help center (which they were very kind and patient), we were able to get the pop up working, but found when it popped up, it blocked out the entire storefront. It would not go away without refreshing the page. We decided to disable and do away with this integration.
We appreciate the review. We checked in with our teams about the issue you're running into and we can confirm that this is still being looked into. We appreciate your patience while this happens.
June 14, 2024
Mailchimp has the potential to be a great tool but what a hassle to set up, and like another review, you have to watch your contacts list like a hawk. We have the opposite problem than another reviewer had - where Mailchimp is overriding Shopify subscriptions, so a client agrees to emails during the checkout process but Mailchimp codes them as non-subscribed pending a double opt-in, and it’s random. I’ve been on chat for days and they just talk nonsense about why. Most of the live chat agents don’t bother to understand your problem and just write some template answer that has nothing to do with your problem., and they send you links to articles to read. If I wanted to read an article, I wouldn’t be on live chat! The pre-built templates are cool and the AI features really helpful.The support over the phone is great and you can share your screen and have them walk you thru design & workflow. You have to pay the big bucks though to get phone support. So some really nice features and some not so nice, but man are the live chat agents a challenge!
June 14, 2024
Well Chimps, after using your App for 12 plus years I must say your service has sunk to a new low. This use to be a solution based company, now strictly policy first dam the customer. (No Common Sense) Your domain validation code is faulty and you do not stand behind what you publish. I wanted to speak with one of your supervisors today, but we are not on your plan. I was shocked after been a low maintenance account for 12 plus years that has drop $15,000.00 over the life cycle with your firm that you would though up such walls. Folks in the industry server providers are not looking kindly on your ways of bouncing your customer back and forth. This is not how we built the internet. If we worked like this we would still be running DOS or using punch cards. So with this being stated. MailChimp you firm is on notice and we will be reviewing our option. After the last 2 weeks and thousand in lost sales you have broken the one thing you have in the industry "Trust" Respectfully David Foster The Abbey Collection 06-14-2024 Your Firm Is On Notice. Yes I got a email reply. Unacceptable Response!
Hi there! We located your interaction with our Support team and let them know about your feedback. They'll follow up with more details to help address this issue. We do apologize for the inconvenience.