Shopify Marketplace Connect

I listed three items at the same time, all with a flat shipping rate clearly set in Marketplace Connect app. All three went live on eBay with no shipping charge applied. When one of the items sold, eBay collected $0 shipping, even though the app showed the correct rate in the listing settings. I contacted support I did everything support asked for: – Uploaded screenshots of the Shopify order – Uploaded screenshots of the eBay order – Uploaded screenshots of the Marketplace Connect shipping settings – Provided the SKU and order ID The evidence clearly showed the problem was not on my side. The app simply failed to pass the shipping cost to eBay. Instead of acknowledging this, the support rep dismissed the issue and even responded with “Whatt Code” when I said this needed to be escalated to their programming team. That kind of response is not only unhelpful but also unprofessional and it shows a lack of understanding of how serious this issue is. My problem involved a $10 item, but what happens when another seller lists a $100 or $1000 item and the app silently drops the shipping fee? This isn’t a minor inconvenience. It’s a systemic sync failure that can cost sellers real money. Nothing happens in a vacuum, and I’m not special, if it happened to me three times in a row, it’s happening to others who simply haven’t noticed yet. This is a coding issue, not a user error, and it should have been escalated immediately. I’m posting this review in hopes that someone higher up sees it and gets this in front of the engineering team to fix this app before sellers lose money.

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

Extremely poor app with numerous bugs. It’s incredibly difficult to push products to Amazon: variants don’t appear, images fail to upload, and random errors occur without explanation. After a full month of trying to use, I seriously doubt whether it will ever work properly. Product uploads repeatedly fail, and despite weeks of trying to get support, I’ve received no meaningful feedback.

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

If there were an option to give negative stars, I would gladly do it. This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable. The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

Absolutely shockingly bad support. Particular mention needs to go to Mariz who does not belong in customer support industry. Lazy and incompentent would be the kind way to describe her.

absolute Schrott App man soll sich mit Ebay oder Amazon verbinden und Ebay geht überhaupt nicht ...Diese App ist Nutzlos!!!

Etsy doesn't work anymore! Why is this still even an option and not information about the deprecation?

Doesn't work worth a damn.

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

Will NOT work if you have multiple variations of colour and size. I wasted a week trying to get it to work. Even got the developers involved, and they couldn't work out how to do it. This would work only with single variations of things, and ONLY if you spend a long time mapping all the fields. Just build excel files for Amazon, it's quicker.

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

Does not connect easily

This app is complete trash! it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!! Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ... I tried to make the Amazon import work for a 1 1/2 month now ... without success!

not user friendly very little integrations and very little control

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

Etsy connection does not work at all.

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB