Shopify Marketplace Connect
Sell on Amazon, Target Plus, Walmart, and eBay from Shopify
Rating
4.3
feedback
1,843
chart
#352
All reviews
Review RSS Feed
June 30, 2025
This app team has the most ignorant support team I have ever experienced in 8 years of ecommerce. Not only do they not listen, they constantly cause issues and ignore bugs on their own accord. It's not surprising that this app is cheap, because nobody in their right mind would pay for this level of service.
Thank you for your feedback, We understand our communication was not as expected and we are working to improve this going forward, we apologise for any inconvenience caused during this time. Nikki
July 3, 2025
App literally does not even open. Pure garbage. Outrageous that they offer this. Edit: The 24h thing is a lie. It still isn't working to this day, 6 days later.
Thank you for your feedback, Yes, we did experience a minor outage that affected a number of sellers. This issue was resolved within 24 hours and the system is now functioning as expected. We apologize for any inconvenience this may have caused. Nikki
June 16, 2025
This app stopped sending tracking information to Amazon. In response, Amazon dezactivated all our listings for poor FBM shipping.
Thanks for your feedback, We reached out to your team requesting further information, which we have not yet received. We would very much appreciate the opportunity to resolve the issue. Nikki
June 13, 2025
Was working perfect for weeks and then suddenly got oversells on ebay. The polices that were previously showing against my listings had gone. Spoke with Mark L - an extremely arrogant person who insisted their perfect app could not have possibly lost the links. Well I hadn't touched this stupid app for weeks and the links were lost without my intervention. So if it wasn't me and according to Mark L impossible to be their app, then I guess it was an act of god or something daft then, huh!?
May 23, 2025
This app works and then doesn’t. It kept flipping my FBA listings to MCF and they couldn’t figure out why where all the settings were fine. Not good.
Thanks for your feedback, We understand the frustration you are experiencing and have reached out to offer an onboarding session, where we can work together to discover the solution. Nikki
May 12, 2025
Avoid like your business depends on it. I don't like leaving negative reviews, ever, but this app has been nothing but trouble. It didn't sync my products with eBay properly, which was sorted after dealing with their support team. But then, without warning or a notification, it overrode my shipping information TWICE, even after I added them to the app AND eBay, leading to customers getting free delivery for large parcels where they shouldn't have (with my business covering the costs and therefore losing money on the sales). When speaking to support, they essentially blamed me, saying I didn't input info correctly - not sure why I'd manually select ~20 of 250 products to have shipping costs, rather than ticking "select all"... They oversold one of my products, (it was out of stock on my website, but it was sold on eBay anyway) which I had to source with no notice so I didn't let down a new customer. The fees are not clear and certain members of the support team were rude and extremely unhelpful, when I tried to resolve the issues and move forwards. Worst of all, they refused to reimburse any of the additional costs I'd incurred and blamed me for the issues I faced. I've spent so long on this app and these issues, it would have been easier, less stress & less cost to my small business if I'd manually uploaded everything to eBay - which I will be doing from now on. Avoid.
May 10, 2025
Another application that's absolutely useless! One question: How do you manage to come up with applications that serve no purpose? You're very good at it...
April 24, 2025
Sync doesn't work, tracking numbers don't get updated, and support is useless
Thanks for your feedback, We responded to your query and advised that our app was not importing the orders in question. Please get back in touch so we can assist you further. Nikki
April 23, 2025
The app simply does not work anymore. Since their latest update none of my listings from shopify can be listed on Amazon. None of the settings or mapped fields have changed. Just an endless list of error codes. I have contacted support who suggest I manually import all my listings on seller central which is exactly what I am trying to avoid. They admit that the app won't upload products, say they are working on it but cannot give any timescale for a solution. The support staff are very helpful, although that doesn't do much good if the product doesn't work. The most annoying thing is it worked perfectly before the 'update' After a call with support I was assured daily updates, unsurprisingly that hasn't materialised and I am left chasing for any update at all. In short the support staff are great, the product seems to be useless
April 21, 2025
As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension. The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time. The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets. Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews.
Thank you for your feedback. In response: We are committed to continually improving and updating the app, whether through bug fixes or new features. While doing so, we acknowledge that the app has faced and will continue to face challenges as we make these improvements. A recent Amazon upgrade, which came with its own set of challenges, has significantly impacted the Amazon process. Not all integrators have managed to navigate this successfully. Uninstalling our app is only recommended when we know it will affect the marketplace in which you are listing. There is currently a known issue with Etsy when you uninstall and reinstall, and this is noted when you connect to Etsy. Shopify embraces its remote working policy and is a digital-by-design company. We have employees working with this app from various parts of the globe. It's disappointing to hear that you feel deceived by our support team, as this sentiment is not reflected in other reviews. I would be happy to discuss this further with you. Nikki
May 20, 2025
**UPDATE** Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues? **ORIGINAL REVIEW** You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.
Thank you for your feedback, We are disappointed to hear that you were unable to reach our support team via our chat function. This has been investigated, and during the time you experienced difficulties, numerous other chats were processed without issue. I have reached out to further investigate this matter. Nikki
April 17, 2025
Service/response from support team is extremely slow. Planning to move my services to other paid integration partners.
April 17, 2025
Etsy, Amazon, Ebay – non of it worked. Amazon gives an error. Etsy sync doesn't work properly and if you have over 400 listings it gets extreemely messy and impossible to set up (+with unsolvable errors here and there). Ebay – just forget about this mess with loads of errors. On top of that – it let's you sell only 50 products. This app doesn't worth the hustle.
April 12, 2025
The app worked really well for us initially, but we ran into a major issue when all of our Etsy listings were suddenly deactivated without warning. It took four days of back-and-forth with support to finally be told it was due to a SKU-to-Etsy ID mapping issue — something we had never changed or touched ourselves. While the support team were polite and tried to help, the issue should have been escalated much sooner. We lost valuable time and sales while waiting for a proper explanation. In the end, we had to uninstall and reinstall the app just to get our listings live again. This experience was frustrating and stressful, especially for a small business relying on consistent visibility. If you're using the app, keep an eye on your listings and be aware that any sudden change might be related to hidden mapping settings or renewal of the app. A quicker response and clearer guidance would have made a big difference.
April 9, 2025
This app is broken. It keeps replacing my ebay listings with nonsensical titles and descriptions, removes the pictures and inserts subtitles that I get charged for. I uninstalled this app.
Thanks for your feedback, We have reached out to discuss this further with you, we would be grateful of the opportunity to walk you through the process. Nikki
March 31, 2025
Diese App funktioniert bei mir nicht, egal welchen Browser ich verwende (Chrome, Safari oder Edge) Für mich leider nur Zeitverschwendung und kein nutzen. Ebay: Verbindung zu meinem Account konnte hergestellt werden, jedoch wurden meine Produkte nicht übernommen mit uneindeutigen Fehlermeldungen. Amazon: Hier hat die Verbindung zu meinem Account überhaupt nicht funktioniert. App wird jetzt gelöscht ...
Vielen Dank für Ihr Feedback. Wir konnten leider keine Kontaktaufnahme mit unserem Support-Team feststellen. Wir haben uns direkt an Sie gewandt, um Ihnen bei Ihrem Anliegen weiterhelfen zu können. Thank you for your feedback, We are unable to locate any interaction with our support team. We have reached out directly so we can assist you with your concerns. Nikki
March 24, 2025
Es ist ganz furchtbar mit dieser App. Seit Wochen klappt nichts und der Kundendienst hat mir falsche Empfehlungen gegeben, was mich viel Geld zum Einstellen, Löschen und erneut Einstellen bei Ebay gekostet hat. Nun habe ich einen Teil hochgeladen, aber es ist nicht synchronisiert und ich verkaufe die Artikel doppelt. Ich muss Bestellungen stornieren, mich entschuldigen und habe unzufriedene Kunden, die sich beschweren. Neu eingestellte Artikel kann ich nicht hochladen. Die "Fachabteilung" ist schon seit Wochen dran und ich werde immer nur vertröstet. Ich solle Geduld haben - aber es passiert gar nichts. Ich habe noch nie so eine katastrophale App gehabt und so einen unfähigen Kundendienst - wenn überhaupt wirklich jemand danach schaut.
Vielen Dank für Ihr Feedback. Wir freuen uns, Ihnen mitteilen zu können, dass Ihre Bedenken nun behoben sind. We are happy to advise your concerns have now been addressed. Nikki
March 20, 2025
didnt work for my listings as they were customized. I did say that in the beginning and was assured it would work. Then when i linked the listings it erased data from my etsy store, I had to remove the app and now my etsy listings are not allowing me to edit them. extremely disappointed, and potentially ruined my etsy store.
March 15, 2025
Horrible support team, very sad to see shopify doesn't care about the users and face so many sync issues. its unbelievable.
March 4, 2025
The most complicated app that even I got help from support kept selling items that are not available from our store. Glad to say goodbye.