Shopify Marketplace Connect
Sell on Amazon, Target Plus, Walmart, and eBay from Shopify
Rating
4.3
feedback
1,992
chart
#154
All reviews
Rating Breakdown
Review RSS Feed
July 10, 2024
Had to migrate over to connect after codisto was discontinued. The negative reviews were spot on. My steady Amazon sales are gone. Most of my listings went to error and are now inactive. It's a complete guessing game how to correct. Hours with chat and on phone with Customer service. Got brushed off by service tech. Said I needed to escalate my issue to another department and I would be contacted via email and call within 24 hours. Neither happened. Marketplace Connect is not easy and not for people without extensive training. Even the Techs at Connect can't get my Shopify listings to connect to Amazon
July 9, 2024
Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.
Thanks for your feedback, Our app is designed this way, if an order has been sent to Shopify and is canceled on the marketplace, the corresponding order in Shopify is also canceled. However inventory levels remain unaffected. The cancellation does not result in the product being restocked. This behavior is deliberate considering the possible reasons for cancellation, (for example, unable to fulfil due to damaged or missing stock). The reason is not provided to us from the marketplace. If Shopify Marketplace was to restock the product, that risks overselling an item that is potentially unavailable. Our team is available 24/7 please reach out for any further queries. Nikki
July 8, 2024
I don't understand how Shopify allows so much crap of App and Shopify looks now like a scam room, having its partners that nothing benefits us small businesses right now I will look for another platform
Thanks for your feedback, We can see from the interaction with the support team you are looking for an app that will auto replenish inventory from cancelled orders. Cancellations can be for a number of reasons that can be impacted by stock levels, hence this is not currently available with our app. However we are always considering new and different options on our roadmap. Nikki
July 8, 2024
100% trash, does not work even after I generate new Walmart client ID and client secret. Called support and is no help either.
Thanks for your feedback, We understand you are experiencing account issues with Amazon and Walmart, we are available anytime, and have reached out to further discuss your concerns. We would be grateful for the opportunity to do so, Nikki
July 8, 2024
After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.
Thanks for your feedback, We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself. For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store. The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated. We have reached out directly to further discuss. Nikki
July 5, 2024
If I could give ZERO stars, I would. This piece of hot garbage removed the UPC codes from 1,800 listings... costing me hours of time to fix. And they wanted to throw their brand name "Codisto" all over my listing descriptions. Good news, takes just a few minutes to setup. Bad news, it takes days to fix the damage they cause. And they can't import new listings into Shopify from other places, only push from Shopify out. My experience was so bad with this, that I wouldn't trust them again 50 versions down the line.
Thanks for the feedback, We had 2 successful connections with you followed by this 1 star review? Yes our app is designed to push listings from Shopify to the marketplace, not the other way around. We have reached out again to further discuss these issues and would be grateful for the opportunity to do so. Nikki
July 4, 2024
I was forced to migrate from a perfectly working app to this "new" one, and it's been nothing but problems ever since. The lack of support is infuriating and unacceptable. My main issues are: I cannot see my products. I cannot link my products. My entire shop is out of sync, and I don't have the time to fix problems that this app caused. Please fix my shop immediately.
Thanks for your review, We have reached out with questions to provide support during your migration. We would be grateful if you could provide the necessary information for us to continue our investigation. Alternatively we can organise a video call to further understand your concerns. Nikki
July 3, 2024
App is terrible. Sync a marketplace, setup all the options and it diappears. While connected it did not sync a quarter of my listings. Not worth the time especially if you have a big catalog.
July 1, 2024
Warning: Do not use this app. I installed the app and hooked it up to a brand new etsy store (a previous etsy store I had did millions so I am not new at this). It created duplicate listings for nearly every single item on our store. Not just one duplicate listing, but 4-5 duplicate listings. I contacted Shopify and they are supposedly still working on a fix. This was 5 days ago. I finally disconnected this terrible app from our etsy store so it would stop duplicating listings. Now I have a bill from etsy for over $700 when it should be less than $100. Etsy won't do anything about it as they said it is Shopifys problem (which it is). Don't use this app, use a third party app that is more stable and fully built out. I am down $600 cause I chose this app.
June 28, 2024
App keeps syncing prices of my Shopify listings with the my Etsy listings, even though the sync options are set to "web". Gave up and uninstalled after it done it for the third time.
June 12, 2024
Absolutely terrible. It didn't connect to eBay, ruining all my Google SEO rankings and Adwords. Disgusted by how bad this app is.
June 11, 2024
Unfortunately I have to give 1 star to raise awareness due to the fact this app, as some other users have mentioned, can result in sync issues with eBay. This is a major bug and in almost all cases will impact the business. We have not experienced any issues with Amazon, however, as such a major bug has been allowed to exist, this app cannot be trusted to not cause other issues down the line.
Thanks for your feedback, We have reached out to further discuss these issues, we would love to hear from you and assist in finding a solution. Nikki
June 7, 2024
Was working OK,( the shopfiy makeover after they absorbed the app was a complete disaster ), but now our inventory is not syncing for days - we are now overselling 6-8 items on ebay everyday. They have been unable resolve the situation for several weeks now. We have to scramble to restock items, or refund purchases. Hours of our time wasted, and we look like amateurs who don't know how to run a business. And it is not cheap. Looking for alternatives.
June 4, 2024
Short review: App is slow, buggy, and may lead to your eBay account being suspended. Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our account is now on a warning to get the seller rating up due to all of the cancellations we've had to do since using this app. It has constant sync issues with our Shopify inventory. If we sell something in store? It may take days, if ever (seriously) for it to update on our eBay store. Naturally this leads to regularly overselling items. That's after you can get past the VERY slow UI on Marketplace Connect's end for setting things up. The Walmart connection is even slower to navigate, but at least, so far, that sync is stable. To their credit, they have improved the navigation on the eBay side some since we started using it, and I suspect a large part of their issue is that they just are not optimized for stores such as ours with hundreds of thousands of SKU's. We've regularly provided support with updates on oversells and sync issues. They are always very fast to respond (kudos to the 1st level support group!). But they never have answers. We have zero communication from them other than when we send over a new example. No updates what-so-ever. After months. So when we do ask for an update on the underlying issue, 1st level support says the ticket is still with the engineering team and there is no further update to provide. I feel like we've given support ample time to fix their issues, or at least *COMMUNICATE* with us on a regular basis to know what to expect. We've had to put our eBay account into vacation mode at this point and seek alternative options.
May 31, 2024
Deberían colocar Marketplace de Latinoamérica. Falta que se pueda integrar con: mercado libre, dafiti y Falabella. Por lo menos aquí en Colombia se agradecería mucho esas integraciones, pues son los Marketplace más usados en este pais suramericano.
Gracias por tus comentarios Apreciamos su solicitud y la agregaremos a nuestra hoja de ruta futura. La aplicación funciona como se esperaba. Thanks for your feedback We appreciate your request and will add this to our future roadmap. However, the app is functioning as expected. Nikki
May 24, 2024
The worst possible connector app... you think everything goes smooth and then BOOM all your listings on a marketplace get deleted and nobody at support knows what to do. There goes years and years of work. HIGHLY RECOMMEND GOING TO A DIFFERENT APP. This app was so bad we deleted it the day after we went through 2 support chats and nobody had any clues how to help.
Thank you for your feedback, We have reached out and requested you to re-connect so we can walk through the steps needed to resolve your issues. Nikki
May 23, 2024
Useless, unintuitive garbage. Don't waste your time. I've done exactly what I need to do in the past, which is nothing complex just an online store linked to ebay store, and I had to do it with Wordpress and Woocommerce with third party app which is miserable as well. I thought maybe shopify and marketplace connect would save me the trouble of custom coding but the user interface and workflow is unimaginably horrible so it's just me paying them to have a shitty backend. thanks for wasting my time. Ok, so here's my reply to their response: how the fuck can you send products to eBay when you don't even have fields for product dimensions, or even just girth? There is no feature within Shopify to integrate with eBay so you have to purchase a third party app which costs more money, and DOES NOT WORK without extensive tweaking and configuration nightmares. This is just my review of their system in regards to eBay. Every other aspect of this software is also flawed. All the plugins are not intuitive and all cost money, and many of the plugins simply do not work without a complete understanding of all the various online marketing sales channels.
Thank you for your feedback, We understand you are trying to import ebay products into Shopify, sadly this is not what our app is designed to do. We push your products from Shopify to ebay and it is very successful with thousands of merchants. Within the app there are product dimension fields. Please reach out and allow us to show you. Nikki
May 18, 2024
This app takes an hour to transfer orders from an external marketplace to Shopify. By that time suppliers can be sold out of the purchased items. I contacted support and they told me on two separate occasions that the unacceptable lag time was fixed. They lied to me to get out of actually dealing with the app problem. they are unable to fix the app to work efficiently.
Thank you for your feedback, We do understand the frustration when an order takes this long to transfer. This is not our expectation nor how the app has been designed. We have found a backlog causing this issue and this has now been resolved. Please do reach out if you experience any further issues, Nikki
May 1, 2024
My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING. DO NOT TRANSFER FROM CODISTO