Shopify Marketplace Connect

Aug. 19, 2024

I would definitely NOT recommend this app! It is NOT user friendly. The support was crappy and did not help at all. Will be using other apps instead. Shopify should ensure support is alot better and the app easier to use. It just did not work for me. Very disappointing.

Aug. 17, 2024

Every time I contact Marketplace Connect support, they answer my questions and help me get my issue resolved pretty quickly. Great resource for newbies like me!

Aug. 15, 2024

Don was very helpful and supportive in helping me fix errors

Aug. 15, 2024

The only app I will use! But it needs to have its chatbox much bigger because its currently hard to scroll without running thru the entire conversation which is very annoying as ive said this over and over since last year! other than that great appp and awesome staff!!

Aug. 15, 2024

Mariel has been great. So patient and knowledgeable. Hope I get her to help again when I reach out

Aug. 13, 2024

Highly recommend! Their support is amazing, Noel has been helping me for over 24 hours now, he has the patience of a saint. Thank you!

Aug. 13, 2024

I have only been using this for a few days and one thing that has impressed me the most is the level of customer service. EVERY member of staff has been able to answer my questions with ease (and patience!), if they have not been able to answer they go away for a matter of minutes and come back with an answer. 90% of having an app is the support and these guys know how to do support!

Aug. 21, 2024

Funktioniert alles soweit. Jedoch sind wichtige Texte nicht ordentlich übersetzt und teilweise auf schwedisch anstatt deutsch. Dann wird der Amazon Umsatssteuer Service sehr prominent angezeigt, hier darf man nicht ausversehen klicken. Aber Lagerbestand und Bestellungen einlesen funktioniert nun einwandfrei.

Aug. 13, 2024

So far i´ve been having a great experience with them! Deff worth it! Amazon team don´t really know what they are doing half the time lol so when i contacted their support they really didn´t know how to help but marketplace connect has been there for me since day one helping me out and troubleshooting everything. Their great costumer service defiantly worth it! Oh and their customer service is also 24/hrs. Their team is amazing! Thanks again

Aug. 11, 2024

Avis mitigé à ce stade car notre portefeuille produits comporte de nombreux kits (ou bundles ou lots composés de plusieurs références )que nous avons réussi à créer pour Amazon. Toutefois les commandes Amazon ne remontent pas pour les bundles et MarketPlace Connect n'a pas de solution à date. Sommes déçus !

Aug. 11, 2024

The amount of support requests i've had to log has been crazy. There's so many issues with submissions, and the errors are not clear that i've been able to get an explanation and actual fix for why it happens, more just troubleshoot "Delete and re-create". But here's the kicker, I work in software development, and the brilliance of an API service is map once and set and forget. There should be NO errors unless someone types in invalid numbers but then a field shouldn't even save. I updated all my listings with the same values via bulk editor (this feature is good). But then when I sync, some fail, some work, some take 8-24 HOURS :| (or hang longer but I deleted and re-created). APIs work QUICK. For the amount of fields that are populating it should only take a few minutes give or take for ASIN generation. I have had to spend the last 2.5 weeks uploading only 1-3 products a day. Sometimes I can send a few extra during certain periods of the day, but if you don't do it within these 4 hours in a day, it's going to take several hours. The fact that it CAN sync 2-3 products in an hour means that there is something just wrong in the code to not do this consistently. All my component values are the same in bulk upload so it is not this. I see things from: - Parent not syncing, but variants appearing (it shows published/offer listed; no errors) - Parent syncing and not variants (still showing publishing after several hours) - Nothing appearing at all, then leave for 24 hours come back and they're all there. - Item classification changed after it was initially submitted and deleted (I haven't changed anything, all I ever do is wait for several hours, delete and re-toggle back in hoping that it will fix itself, then it can randomly come back with this error!) The problem is - ITS INCONSISTENT when it shouldn't be. If all products are the exact same, with different title and descriptions, but the same categories etc then I shouldn't see any of this. If I see an error thats my fault, I fix it on all of them, but no the amount of errors I keep getting is crazy. I have to start and stop the syncs. Honestly this shouldn't happen. And support will say it takes time, yep ive given time, but again why is it that I could sync 2 in half hour, and then some take over 24 hours. I also use Printful direct integration to Amazon as well, they are consistent with submission times so far, I let it run for 30 min, come back and it's done. So probably even earlier than that, doesn't take longer. If printful can send this data via API, then it's not Amazon services. I've sent several from Printful over while i'm still waiting on one product to sync that I started YESTERDAY from marketplace connect. I never thought i'd say this, but I'd seriously just pay for a platform to send it all in bulk and not have these hiccups. If I knew that it would work the way i've got it laid out, i'd pay good money to get it just done. Instead it's taking me hours of my life to just watch and monitor this stuff and determine "is it going to error... should I stop it now? should I delete the variants incase it's stuck hanging and then resume" etc etc. No support team don't reach out for me to ask for more help, you have all of my tickets, you can see how stressful this is. It could be a great application but your interface showing "pending" but then an error but then back to pending is poorly implemented. If you have validation checks on all your input fields correctly then there should be no errors (or extremely rare, like GTIN exemption not received for that category). I just want your product fixed. PLEASE. 2 Stars because of the ability to customize and the bulk upload, but otherwise would have been 0, really.

Aug. 10, 2024

Mark's support is amazing. Five Stars

Aug. 9, 2024

App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax. So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable. Tier 1 chat support acknowledge the bug but then moved to email where the dev team was going to work on resolution. However, decided not to do anything about it. They won't say anything more than "This is how it works" and wont escalate or assist in any way. Support is simply ignoring the bug that they know exists. We're trying to find a 3rd party app that will work. This doesn't!

Aug. 9, 2024

Tengo una Duda, actualmente pretendemos hacer la sincronización con cuenta de amazon, pero los precios serán otros. Quiero pensar que al sincronizar los precios pasar a Amazon serán los mismos, pero dentro Amazon Central Seller puedo modificarlos?

Aug. 9, 2024

Mark from customer service was fantastic in helping me with the setup issues I had. Cannot be more satisfy with the turn around response and the level of professionalism he demonstrated. Thank you.

Aug. 8, 2024

Rain taps on the screen, Clears the cloud of my tech woes— Shop flows, seamless bridge.

Aug. 8, 2024

Adrian gave kind and full support. I satisfied it!

Aug. 7, 2024

Despite having 24/7 customer service available via chat, I am yet to receive any resolution to the issues I am facing. The responses I get are limited to a single email per day, either requesting additional information or stating that I will be updated on the progress. The core issue is a SKU mismatch on all the items. If you are trying to run a serious e-commerce business, this platform may not meet your needs. I was informed that my case was forwarded to an engineering team that appears to be non-existent. very disappointed !

Aug. 7, 2024

Your chat support is very helpful, but your listing and connection point to eBay is unintuitive and not useful

Aug. 7, 2024