Multi Vendor Marketplace

Nov. 2, 2017

We shall rate the support 0-1 level . Why ? 1. The software is not upto the mark, 2. There is no automatic installation, 3. There is no support available from app builder in India, 4. They never attend phone, they are very egoistic, 5. They are very slow in support 6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they make thousands of reason in not to support you and demand money even for chatting in skype 25 USD for each 30 minutes chat in skype. Have you ever seen such mockery in internet that vendor charge you for chat in skype without any product support. This is pathetic greedy vendor. We had a live very bad experience of 15 days. Nikita finally did not support for full configuration, they leave you at your self service and they know that you cannot do without their help. Then there is no meaning of Saas model of payment when the support is so bad. We could not even used the service for 10 days because it did not worked at all.We have uninstalled and not happy with the services and support. A greedy Webkul company who does not take care of its own customers 7. The support staff are arrogant, egoistic and very bad, they will tell you to raise only tickets , but never resolve your case, there is no escalation matrix, directors never like to see escalation or respond the complaints. 8. It has very pathetic services and support. Never buy the Webkul product, we suffered huge, you will too suffer badly.

Oct. 19, 2017

Very good support. It is by email ticket but they are always very helpful and responsive (during the week) . Lots of great features in the app but I do wish we could more easily control the look of the seller profile pages and directory. It would be great to allow shoppers to be able to sort through the sellers to find the one they are looking for.

June 1, 2018

Revisit on 6/1 Seller profile page is significantly slow. it is more than a minuite. It's US Friday, they don't fix this issue until next business day. sucks. I also use their Shopify sync app. I am charged monthly. The app has a lot of problems. The seller can never successfully sync at one time. I had to follow up many times. The order was not created in the seller's shop and I had to apologize the seller. Webkul just said this issue has been resolved. they never express an apology nor offer a discount. I just have to continue to pay for the incomplete app. I don't recommend. Revisit on 4/14/18. I edit star rating from 2 to 1. Very unstable and unreliable app. what happened the past 2 days. 1. one particular commission didn't come to me. how can I recover?? 2. all seller's logo shows their strange thumbnail all of sudden. they fixed though. no guarantee when it will happen again. 3. sellers' page don't show any products. this should be the seller's showcase and it is the most important page. 4. the seller reported he can't log in the seller page, thus, can't fulfill the order well, this is happening on weekend. they won't reply until Monday. it is a nightmare. You'll never imagine such things. I wish I had known before I engaged... ------------------------------------------------------ I edit rating from 3 to 2. although I read all reviews before I decided to use the app, I've been patient. At their request I considered to change my first review rating better and tried to work with them. I am in the U.S. their response's speed, mainly Nitika, is sometimes a next day due to a time lag, no response over the weekend. sometimes, 2 days, sometimes answered all, or didn't answer all my questions, which really not working. she mentioned I can be connected via phone over the weekend. nobody responded. they have US call number but nobody responded, so I called them in India if they didn't answer my tickets. if you think to use this app, you need to know: their commission is computed on the price, so, a third party app or Shopify code are not affected. generally, sellers expect a commission is based on the final price. but this app doesn't compute a discount, so, you or sellers have to manually change price and compare at price for a limited time sales. On seller's page, there are no sorting feature of products. imagine your sellers have lots of products, a buyer has to go through many pages. I asked to add it, I was told this is a paid order. there are some product custom fields available in the app. I found errors on the front-end and opened the tickets. she fixed only some products. I have no time to check a single product whether they properly fixed or not since I no longer rely on. Finding error and bugs is not my job. Until they fix, I can't even start an operation. I'm still waiting for her response. I ordered some custom feature without knowing their problem. one of these was delivered with critical problems. they haven't answered yet. I don't suggest to order custom paid features. Basically, until you ask a question, they don't explain in advance. thus, you will be surprised when you knew you lost some features for exchange since you were not informed beforehand. My developer complains about their API as well. Unfortunately, I feel that they are not thinking Shopify app users are important and respectful. My surprises are countless. they know their customer services are poor since they are looking at the reviews. they just don't improve their supports' quality, instead, ask to increase rating...

Oct. 15, 2017

Highly, highly, highly recommend using Webkul Marketplace App for Shopify! I tested out both when I was starting (BOLD and WEBKUL) and liked more of what Webkul was providing "out-of-the-box" and also what they were offering with their paid upgrades. It was more in alignment with what we were trying to accomplish for our business, so we went with them. It took a bit of a learning curve to get started but Neha and the Webkul support team were happy to answer any questions. The support response is really quick. If there was a bug or issue I noticed - they really went after resolving it... most often in 24 hours or less. The bottom line is the app works. It provides your vendors a great opportunity to list their products and sell through your site. That's the most important thing any business will want and the Webkul APP puts you in a great position to succeed in that way. What I have been really appreciative of - and it's taken me 4 months of working with them before writing this review - THEY ARE NOT COMPLACENT! Webkul is continuously making upgrades and improvements that CHANGE THE GAME. Example, they recently came out with a Shopify SYNC App so you can now sync all your products with your vendors Shopify store. In my opinion, this is amazing. They're also on the cusp of releasing a huge upgrade to their dashboard and primary service - improvements it's app users will be appreciative of - but in general just a great sign for a company you want to partner your technology with - one that is continuously making strives to do better. I'm sure everyone will have a different experience - but mine simply stated is this. 1. This APP works and you can feel confident that it will continue to do so 2. The support is very willing to fix any issues and make any changes and they're always quick to respond. For best results - communicate your issues clearly - but expect a quick response. 3. This company is continuously IMPROVING their service. The amount of upgrades they've made in just the 4 months I've been with them is really impressive - and they're all great upgrades to the service!! I would highly recommend using this as your marketplace app on Shopify. I certainly have not been disappointed - actually quite the opposite. I feel REALLY GOOD knowing I have brought on a great company to work with our business! Thanks Webkul Team, keep up the great work!

Oct. 5, 2017

This app works *most* of the time in the most frustrating ways possible. It has created more headaches for my store than it has solved, and I finally felt compelled to write a review after the most recent one sent me over the edge and made me look stupid with both my customer and my sellers. I recently found that the app does not collect about 2% of my order data, which results in the seller not being able to see an order that a customer has placed. Big problem. Once I caught it, I was able to inform the sellers to rush out the products to customers, but I really only caught it by chance due to the volume I'm doing (which isn't even that much). Other big pains: * The app is developed by some folks in India who do not have 24/7 customer support. Over a recent holiday weekend for India, I was without support for a variety of issues for four days (sent tickets Friday afternoon my time, didn't hear back from app vendor until Tuesday morning my time) * The app claims to do "seller payments" ... that's really not true. It only lets the seller put in their banking info so you can manually wire them money. I found this out too late, after I had promised sellers that we could do automatic payments, and now I have to go back on my word. * The password reset function doesn't work sometimes. As a result, my seller has been locked out of their store since Friday (due to lack of support mentioned above) I had hoped that this app would facilitate my entire back-end until I was making enough revenue to build a custom one. Since I can't pay sellers through it, I can't get the seller shipping to work, and more ... I just use it as a fancy secure way for sellers to push data to Shopify. Had I known it would be this much of a headache, I would've rather done all of that maintenance myself and avoided using this app. Now I'm stuck with it and I'm writing this review in hopes of spurring the developer to put some work into it. EDIT: I am downgrading my review from 2 stars to 1 star. After a week of troubleshooting the issue with the dev team, in which they'd claim the issue was fixed and it wasn't (really hard to continuously troubleshoot an issue with someone whose hours don't overlap with yours at all), my store has ALSO decided to randomly and erroneously reassign every product to a new, random seller. So now I've got sellers who sell competing products looking at all the product details (including commission settings) of their competitors, and they know their competitors are doing the same. Of course, because it's normal hours for me the dev team is nowhere to be found, so I'm manually trying to Reassign every product and the app is now timing out and delivering errors. The only silver lining is that my Shopify store hasn't yet been affected (i.e. the customers are still seeing the items correctly assigned).

Sept. 23, 2017

Neha and the whole team were a great help in getting everything up and running!

Sept. 22, 2017

I've been patient. At their request I deleted my first review and tried to work with them. Aside from their response time being an average of two days, the app just doesn't do what I need it to. If you are solely an online store, it may work for you. If you run both online and in person, don't even try this. BIG ISSUE When you sync orders to this app, it does not pull the discount DATA from an order. So many of my sellers are thinking their products sold at full price, and want me to pay them money I never earned. Support for the APP told me they don't do discounts, which is something I think should be made more clear before downloading -- as it makes it impossible to fully use with Shopify. The only way it will work is if your sellers upload everything through the APP -- and still, there is no discount feature. So now, at the end of the month, I'm going to have to go back and print and cross reference EVERY invoice and compile it for my sellers. Huge pain. This app has potential, if they provide better support, ACTUAL REPORTS, and the ability to show final sale price and details, and not just what the original price. This shows what an order looks like in Shopify, and then in the app. You can see the problem it will cause as I have to pay out sellers... Pic is on Imgur https://i.imgur.com/uXz0AeC.png

Sept. 22, 2017

I'm very disappointed on their worst service. Very very slow, they are not worth the money you pay.

Sept. 18, 2017

We're configuring our store using this Multi-Vendor app. App works great so far and has tons of customization toggles for your unique needs. Most importantly, however, their customer service is outstanding. Whenever we had questions, Neha has been very responsive and helping. Highly recommend for anyone wanting to building a platform via Shopify.

Sept. 14, 2017

The most comprehensive marketplace app I've come across. Its functionality is on a higher level than most big marketplaces who's names I cannot mention. I needed some customization done to the app which they did in record time and the customer support is absolutely outstanding. More than 150 emails sent between myself and Webkul and their responses is always very friendly and focused on answering my questions thoroughly. They even communicated with a 3rd party app developer on my behalf which is going beyond good support. I also believe that they offer different apps than the Multi vendor marketplace which I will check out at a later stage so have a look at webkul.com

Sept. 12, 2017

In the description this App sounds like a Multi-Vendor dream, with literally everything you could wish for. Whoever, created this App did some excellent research. Unfortunately, that's where the positive feedback has to end because this application is not fit for purpose. It has a terrible product upload process. You can literally forget about uploading a CSV file. If you want to brave the headache, I would strongly suggest you don't let any of your Vendors near this application and you handle all of the upload yourself. Shopify need to introduce a compatible Market Place application.

Sept. 10, 2017

It's sooooo slooooww. I've tried different browsers, doesn't help. It took me 15 minutes and a lot of patience to upload one product. And it also slows down all the website. This app seems to be in the app store for a couple of years, so developers could really invest this time and money they get into some improvement.

Aug. 29, 2017

Its really owsum app. Their support is amazing.

Aug. 16, 2017

I enjoy using this app but the best thing hands down for me is the customer support that comes with it. Any time I need help with my store I feel confident that Webkul will be able to assist me and they have always been able to sort any issue. Recently I was trying to figure out my returns process on my site and Nitika at Webkul gave me very clear instructive help to do so. Couldn't recommend enough!

Aug. 7, 2017

It sucks. It's so incredibly slow and confusing. Plenty of bugs. My vendors could not upload multiple images to products, only one or two and the rest just wouldn't take hold. Customer service is not that great. I'm leaving for Bold.

Aug. 5, 2017

I'm re-evaluating this APP. Comparing to what Marketplace BOLD offered. The past week was pretty rough but after my recent complains on the review Multi Vendor Marketplace send a more professional staff "Pratik Kumar" and he solved most of the issue in less than 30mins. Comparing APP.. I like to use Shopify because in the long run for a staff like me.. Even company decided to fire you.. The company still under your partnership referral. Multi Vendor plenty of features and functions but the company is all based about profits. Even to get a client website to look standardized or sync with theme will have to pay the extra customizing charges. Which are adding a few CSS and creating DIV. Add to that we are paying you monthly fee for using your APP. When i can go to https://multimerch.com/pricing/ and pay a fix amount for a cheaper cost. Before you can even market your APP you're trying to rob your clients.. Good idea for marketing.. No wonder too many APP company out there never make it. Shopify is not some Envato, WP or Opencart platform. Shopify is for you earn as a APP building for long term. Monthly getting paid consistantly. Not a one time off fee and it's over. Do you think charging your clients just to get the client page to sync with the theme is adviceable? This is where you lose out.. I rather go Multimerc or Marketplace since they do everything for me to even help me with sync the theme together. Why? Because they want me to be their client for many years to come.

July 31, 2017

I found my experience with the Multi Vendor Marketplace to be awful. Uploads are slow to take root, and the standards of customer service are utterly repulsive. Ater waiting for extended periods of time to receive assistance and sending multiple requests, I was met with inattentive and distracted replies. Moreover, I have fielded complaints from my vendors about having to go through a completely distinct website with a peculiar web address to manage their accounts. I strongly advise you switch to the Multi Seller Marketplace, or the Marketplace by Bold, both of which offer a far superior standard of service, as well as more intuitive structures for managing vendors.

July 27, 2017

For me, for its price... This is the best multi vendor app so far on Shopify. Not just the app. The support [ Nitika Srivastava.] has been amazing in their swift responses and help anytime they are needed. If you are looking to create a multivendor app. You just found it Get the App. - www.marjose.com

July 19, 2017

These guys offer excellent service and support. The app is very functional and intuitive, I recommend it extensively.

July 19, 2017

Hi all I am giving this review for the best help and response given by Nitika Srivastava.