Order Lookup | venntov
Order Lookup | Shopify Order Tracking
Rating
4.1
feedback
35
chart
#18,925
All reviews
Review RSS Feed
April 29, 2020
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day. I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!! PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello! We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day! Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed. Anyways, I hope you are having an awesome day and staying well. As always, please let us know if you need anything at all by emailing [email protected] Best, Rhian Beutler COO/Co-founder
March 12, 2020
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there, I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app! I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for. Could you please email [email protected] and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback. All the best, Rhian Beutler COO/Co-founder
May 1, 2019
We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?! I strongly suggest you not waste time with this app. I hope this helps others.
Dec. 13, 2018
This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions. Highly recommendable! Keep Up the good work!
Dec. 10, 2018
These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
April 3, 2018
Scum bags- just started charging me whatever they wanted. I agreed to $10 a month. WTF
Nov. 30, 2017
I didn't get my 7days free. I deleted and reinstalled because I had tech issue in a few hours and they started charging me. $ one the same day without giving me my 7 days. You guys better contact me [email protected] or give me 7 days back, because this is considered fraud.
Aug. 8, 2017
Overall happy with the transition from it being 'Has It Shipped Yet'. Never fun to start paying for something you had for free in the past, but a good transition, great integration and a professional outlook has made me stick with them. RARR Sportswear www.rarr.com
June 27, 2017
I wanted to give this app a chance since I liked Has It Shipped Yet, but $10 a month for only 100 order lookups and $0.05 for each lookup after? Guess I'll try AfterShip or some other order lookup app.
June 26, 2017
I have the app Has it shipped yet, it is FREE. I have to migrate to this new app because this company bought the other and is shutting it down. They charge 10 a month, or 120 per yr . Absolutely unacceptable.
June 18, 2017
Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.
July 5, 2016
Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.
May 25, 2016
Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.
Dec. 23, 2015
This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money! Devon http://www.bikiniluxe.com Bikini Luxe - Designer Swimwear and Luxury Resort wear
Nov. 17, 2015
This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise. Highly recommended!
Nov. 2, 2015
I've only just started using this app and was a little confused on the set up. Josh was very helpful and got back to me right away. Now we're up and running and it looks great!