Amai PreOrder Manager + Notify
Pre-Order Manager App - FREE 14-Day Trial
Rating
4.5
feedback
1,062
chart
#2,488
All reviews
Rating Breakdown
Review RSS Feed
Feb. 11, 2021
The app was great, but with some bugs. The support team connected via a Collaborator account and broke the collection pages by inserting a script that was running on an infinite loop, probably a bad attempt to show the Pre-order button on the collection pages.
Thank you for your review. We apologize for the inconvenience caused.
Feb. 9, 2021
After install and many back and fourths 5 days past with no fix. We were about to uninstall and they messaged me and asked us to wait a little longer for them to find a fix. 4 days later no fix and they just tell me someone will look at it soon. It didn't work from day one and there is no support. I can't wait forever!
Thank you for the review. After checking our ticketing system, these are the series of events: - When you first contacted us your 5 February, we responded within 2 hours. Subsequent correspondence was between 5 minutes apart. - During diagnosis we realize that one of your app is conflicting with our app 's JavaScript and did a fix on 6 February and place it on the backup theme. - It was only 2 hours ago you wrote back to us mentioning that you just tried the backup theme and it is not working. - There was no wait for 4 days for the fixed. The fixed was offered 1 day after the issue was reported but there was no reply from your side until 2 hours ago.
Feb. 4, 2021
We are using this app to put up pre-orders, our theme is heavily customized and it took some doing from Amai to get it to work. After i mentioned the issues, they got right on it and solved the issues! Only thing i would love to see added, is to be able to add an expected shipping period. Great app, great support!
Thank you! We highly appreciate your feedback :)
Jan. 24, 2021
Would love to give this app 5 star, but the app does not work and support seems to be missing. Currently my pre order / add to cart is missing after activating it.
Hi, thank you for the feedback. Based on our records, we had called you (but no answer) 5 hours after you had sent a ticket via the chat. We had sent an email shortly after.
Jan. 18, 2021
I used this app to help us sell in the beginning whilst our production was being made. Very easy to use and if I had any questions they were really quick in getting back to me and help. Would recommend it!
Thank you for the review and your recommendation. It is certainly a pleasure to assist you !
Jan. 17, 2021
A very useful app with a fairly robust set of features such as over-ordering limits and button customization. The app developers were very helpful in fixing some issues we had and resolved all of the issues we had within 24 hours. There's even a suggestion box built into the app for other users to vote on changes and features they would like implemented. Would recommend.
Thank you for the kind feedback. We are glad you like our app. If you require further assistance, please do not hesitate to contact us again. Good luck to your business :)
Jan. 6, 2021
Great app and amazing customer service! Will definitely continue to use. Customer service is always extremely responsive and helpful.
Thank you for your kind words! Hope you'll keep enjoying the app :)
Dec. 29, 2020
If I could give zero stars I would. I never installed this app or activated service and I have been getting billed for 2 years. I canceled this service once before when I first saw I was being billed and I am getting billed again. Be careful this app will continue to take your money even after you cancel service and you may not even know that you have this app active on your website.
UPDATE 7/1/2021: In order to investigate your claims, we had contacted Shopify for verification. We were informed that you had not uninstalled the app as of today that is why you were billed. I had sent you your history with the app as well as our correspondence with Shopify.
Dec. 23, 2020
DO NOT DOWNLOAD THIS APP IF YOU HAVE SUBSCRIPTION OFFERINGS ON YOUR SITE. We downloaded this app and did not implement anything and it caused our site to go down. We had to bring in a developer to fix the issues caused by this. It ended up being a very expensive and ridiculous issue.
Dec. 22, 2020
This app is the truth. very helpful, and straight to the point. would recommend this app to all apparel merchants.
Thanks so much! We really appreciate your feedback :)
Dec. 14, 2020
Very lean pre-order app with exactly what you need. Apart from that, the app support team is lightning fast and delivers excellent support.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Dec. 14, 2020
Great app so far. At the moment is working well for us. We recommend it. Once you figure it out it works good.
Thank you for your kind feedback and recommendation. We are glad that you like our app !
Dec. 11, 2020
App does not work. Button is not showing. Various error messages appear to customers of our ecommerce.
Dec. 4, 2020
At first it was working great, but then it started selling out of stock products to customers without notifying them that they were pre-orders. I had quite a few orders go through right before the holidays and the customers were not happy when they found out that they wouldn't be ready in time for Christmas, because they thought the items they purchased were in stock. I checked everything to make sure the preorder manager and my inventory were properly installed. I really wish it worked reliably, because it's easy to use and customize, but it just isn't reliable and it caused damage to my brand.
Dec. 1, 2020
This app works great, but most importantly the customer service is extremely quick. In E-Commerce response time is equal to revenue. Their team will work hard to ensure their app integrates with your other shopify apps.
Thanks! It's our pleasure to keep clients satisfied.
Dec. 1, 2020
Fast, efficient. Awesome This has been a help to our business especially when facing uncertain lead times with our products through Covid.
Thank you for the kind words as well as choosing us! Good luck to your business :)
Nov. 30, 2020
Very helpful support, they fixed my problem in half a day, app looks solid aswell, waiting for the first pre-order to be sure
Thank you for the kind feedback. It is certainly a pleasure to assist you !
Nov. 27, 2020
We used this app for a couple weeks as we had our Bath Collection box available for pre-order. We only needed the Free plan so it was perfect and we really like the experience. A few days back we deleted the app in order to make the product available, however we didn't follow the unninstall procedures and we ended up messing that product page. Luckily, I message the support team which fixed everything in just a couple hours time, I was surprised with the rapid response and the professionalism. Like I said, we didn't pay for the app and still they treated us like we did. That is awesome! Thank you Charie and the app developers!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Nov. 27, 2020
The only app how work perfectly with the different variants of a product. All my client will have this app, for sure! Thank you very much!! 100% recommended and also a great support! I love the Suggest Idea button, great work <3
Thank you for the kind feedback and the recommendation. We are glad that you like our app !
Nov. 26, 2020
So far it doesn't work at all and I can only get hold of a bot which is incredibly unhelpful. My test item is tagged as a pre-order and instead of saying SOLD OUT (as before) now it just lets customers buy it. No PRE-ORDER button showing up at all. Meh
Good day to you, we had make a few attempts to call you and had sent you an email in regards to your issue (based on your email registered with Shopify).