All reviews

Rating Breakdown

  • 5
    79% (420 ratings)
  • 4
    7% (35 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (11 ratings)
  • 1
    11% (57 ratings)

Reviews with Text

  • 99% (526)
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5 / 5 Share

Sept. 25, 2019

The app and customer service have been nothing short of amazing! The app looks great and is working perfectly!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear that our team was able to provide you with the amazing service, we're proud of it. Please let us know if you have any other questions!

5 / 5 Share

Sept. 19, 2019

The Pre-Order Manager 2.0 App has been perfect for us. We had one small issue but the customer service and tech team were able to fix the issue very fast which we appreciate!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We are most grateful that you took time out of your busy schedule to leave us a review. Please don't hesitate to contact us if you need any help!

5 / 5 Share

Sept. 15, 2019

Hands down the quickest support I've ever received from any app developer and we've been with Shopify for 7 years. I was worried that we wouldn't be able to use our inventory app to track preorders (you can) and then our highly customised app meant that the in cart message didn't show but they resolved that straight away and now it works a treat. Love the easy but customisable design too.

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for leaving your review. We're glad to hear that everything's going great- if you do ever come across any questions or concerns, please feel free to reach out to our support team for assistance, we'll be more than happy to help!

5 / 5 Share

Sept. 11, 2019

Works as advertised. A lot of settings that covers virtually any scenario. Good customer service too.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

5 / 5 Share

Sept. 2, 2019

Works well on our store and the support is top notch. The developers were so kind to adjust everything so it fits our aesthetic perfectly. Excited for the first results.

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear our specialists were able to provide you with the amazing service that we're proud of. Let us know if you need any help!

1 / 5 Share

Aug. 31, 2019

They keep charging us after we cancelled our membership. We let them know 2(!) times, and they still didn't cancel the subscription (there is no way to stop the subscription in the app). When asking for a refund, they only offered discounts in one of their other apps. Terrible customer service.

Using app

About 2 years

Total reviews

4

Average rating

3.0

Developer Reply

We're very sorry to hear that you've run into an issue using our app, and we would really like to look into this further for you. Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to rectify it immediately.

5 / 5 Share

Aug. 29, 2019

I had an issue with the "add to cart" button changing angles in the flow theme. Took a while to work out where the issue was coming from and i contacted Pro-Order as it seemed they might have been the only ones changing this button. I emailed them and surprised to get a response straight away and they said they would get their engineers onto the case over night. I arrived back to work the next day saying it was fixed and it was. Great service, fast and got the job done. Thank you the team at pre-order

Using app

11 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review, much appreciate it! We're glad that our team was able to help you. If you need anything else, don't hesitate to contact us!

5 / 5 Share

Aug. 28, 2019

Wow.... First of all, the support, Spot on! Had some issues with implementing the app and in 5 minutes it was done. Then to the app itself, 1000 times faster than other preorder apps we tried. Other apps we tried the preorder button dident even showed so the customers had to refresh the page in order for it to show. If you look for a preorder app, look no further..

Using app

About 2 hours

Total reviews

34

Average rating

4.9

Developer Reply

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

1 / 5 Share

Feb. 3, 2020

Update: After the SputIT team requested access to our Shopify store to update their app, the app started showing many items in our store as sold out that had plenty of stock, including items that had never been set up for pre-order. The developer took no responsibility and suggested that we ask all customers to clear their cache in order to solve the problem.

Using app

Over 2 years

Total reviews

14

Average rating

4.7

Developer Reply

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

5 / 5 Share

Aug. 1, 2019

always helpful when i need support, and one of the simplest pre-order managers i've found. simple but effective.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Let us know if you need any help!

5 / 5 Share

July 26, 2019

Easy to set up and use. It's the best solution if you don't want to miss any sales when you are out of stock. Responsive support. Highly recommended.

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your review and recommendation! We're happy you're finding it easy to use, and are able to gain so much value from it. Feel free to contact us if you need any assistance, we're always glad to help you!

5 / 5 Share

July 24, 2019

so far the best app I've used also customer support is super friendly and supportive. good luck and keep it that way :)

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

5 / 5 Share

April 14, 2020

We obviously had a little problem with the presentation. Short info by chat to the developer and within 3 minutes the problem was fixed :) Super many thanks! Perfect service!

Using app

10 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your review, much appreciate it! We're glad that our team was able to help you. If you need anything else, don't hesitate to contact us!

5 / 5 Share

July 17, 2019

Awesome support! Happy with the features, could have a couple more options but the support makes up for it.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

5 / 5 Share

July 4, 2019

The technology itself could be improved as it's pretty rudimentary right now as far as the way it looks onsite. The customer support is great though so I would recommend because the team is very responsive and quick to fix any issues you may have, and they're patient! 5 stars because I wouldn't go with any other similar solution on the market right now.

Store

Tragos

Using app

8 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Let us know if you need any help!

1 / 5 Share

July 1, 2019

I used this app as advised here and it allowed me to oversell products. It was a really nightmare to correct. The communication is really difficult with the developers. I would not recommend this app. It's been a headache. It is rudimentary in UX and design. I have been nothing but disappointed.

Using app

4 months

Total reviews

3

Average rating

2.3

Developer Reply

Thank you for your feedback. We're very sorry to hear that you've run into an issue with our app, and we would really like to look into this further for you. Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to rectify the issue immediately.

5 / 5 Share

June 24, 2019

Great customer support, particularly when we recently switched theme and needed some bespoke work (due to our heavy customisation). Have been using this for years now, and it really made a huge difference to our business.

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review, much appreciate it! We're glad that our team was able to help you. If you need anything else, don't hesitate to contact us!

5 / 5 Share

June 17, 2019

Amazing Support - you ping them anytime, they're available and always ready to help! I needed help with the initial setup of the pre-order button and it's done!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Let us know if you need any help!

5 / 5 Share

June 16, 2019

Simple and easy to use. Pre-order button wasn't appearing properly but their first class support team was available immediately and the issue was fixed within minutes. Would highly recommend.

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We're glad that our team was able to help you. If you need anything else, don't hesitate to contact us!

5 / 5 Share

June 3, 2019

The app is fantastic - but the service from the team is even better. They have bent over backwards to sort out a couple of minor issues I was having for it and went over and above. I love their 24hr chat support - doesn't restrict you if you're in a different part of the world. I can highly recommend this app and the support the team give for it.

Using app

23 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Don't hesitate to contact us if you need any help :)