Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
6,958
chart
#68
All reviews
Rating Breakdown
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July 21, 2019
I added this app to my shopify store. I already had some 200 products in my store using other print on demand companies. When I downloaded the printful app, it automatically synced every single product in my store. I had to go into the printful app and manually tell printful to "ignore" each of the products not meant for printful. I then talked to customer service and was told that I would have to repeat this process for each product that I add to my store in the future. So every single product in my store now and in the future would be connected to printful and I would have to go in each time and "ignore" each product. This wouldn't be a issue if printful was my only supplier, but they aren't, If you plan to use printful exclusively then this won't be a problem for you. I add designs every week that are intended for other vendors so this would be a major hassle.
Thank you for your review, we truly appreciate hearing from you! You are absolutely right, all products that are listed on your store will also appear on our end, but you can "Bulk ignore" all not synced products by going to your Printful Dashboard > Stores > Sync, opening up the "Not synced" tab and clicking on Bulk edit > Ignore all not synced, which means that you would not need to do this individually for each product. This is currently the way our interface works, but we certainly appreciate your feedback, as it allows us to review and improve our platform. Feel free to reach out to us at [email protected], if you have any additional questions or concerns! - Vita
July 19, 2019
'Printful's inept attempt to provide a POD service, do not trust what they display', 29s screen capture showing the laughable state of their print file offering - https://youtu.be/lF7bDVTcpho Printful founder Davis must have raised some cash, not enough it seems, and now trying to deliver a platform with a skeleton crew. Printful shows me I have a 2XL tag file uploaded, on opening I see it is actually an XL tag uploaded. Seriously, how do you push this live when ppl are planning to use it to build a business? From reports via shopify reviews the printing is not better. Support is laughable, copy paste on how to upload a print file. ** Printful are learning on your dollar, AVOID at all cost. **
Thank you for your review, we truly appreciate hearing from you! We're sorry to see that your experience with us has not been positive, but we do hope to improve it in the future. I also assure you that we are constantly focused on improving our platform, as well as the products and services we offer, which is why your feedback is so important to us. We also appreciate your review of our support team and do understand that our replies can come across as scripted, but this is mainly because all of us follow the same practices and policies. If there was any miscommunication between us, we're also happy to review any concerns you may have! I will follow up with your concerns via email shortly and hope that we can find a solution that works for you! :) - Vita
July 17, 2019
Ever order takes 30+ days to arrive (if it ever does) Web interface is poorly designed with nothing but white background washing out all the functions on screen to make ordering easy but since you have to constantly search around for functions its just too tedious to work with. They use DHL e- commerce shipping which is the WORST company to to logistics and freight with. Tracking information is too vague and items were lost. I will not be recommending Printful as they have proved to me how mickey-mouse this Print-on-demand company actually is.find someone local, get your stuff made and stock it yourself.
Thank you for your review, we truly appreciate hearing from you! We take pride the the high quality services and products we offer, as well as our platform, so we're truly sorry to hear that you have experienced issues with any of these features and certainly appreciate your critique. Shipping speeds depend on the shipping rate you choose upon checkout. Our shipping algorithm will determine the fastest, most cost-effective, and most reliable carrier (We work with DHL, as well as other carriers) for each shipment based on these factors: where it’s fulfilled, where it’s shipping, the selected shipping method, and the shipping speeds and prices of our carriers, you can see additional details on this here: https://www.printful.com/shipping I will reach out to you directly in a bit, to address your concerns in mroe detail! - Vita
July 10, 2019
I used this app for 2 orders. I've now been charged for 4. Their CSR's and billing are entirely useless.
Thank you for your review, we truly appreciate hearing from you! Based on the findings we've sent you and our previous conversations, we can confirm that you have not been charged 4x for 2 orders. You can also see what we've charged you by going to your Printful Account > Billing > Payment history. If you do see additional charges from us, we are always happy to look into the specifics of your concerns and assist to the best of our ability. I see that our support team is already in direct communication with you and I hope that we can come to a solution that works for you! - Vita
June 26, 2019
Shipping is always incredibly slow. I've had a shirt printed multiple times and all of a sudden I can no longer have it printed because it violates policy? Don't really understand that especially since I bought and paid for the design.
Thank you for your review, we appreciate your feedback! To address your concerns in more detail, I wanted to let you know that shipping speeds fully depend on the shipping rate you choose upon checkout. If you would like to receive your order faster, you can go with a faster rate! As for the issues you've encountered with our content policy - if our content team comes across any designs that violate our acceptable content guidelines, they will be flagged. If this occurs on an active order, we'll suggest you to update the order with a new design or cancel it for a refund. You can see our acceptable content guidelines here: https://www.printful.com/policies/content-guidelines Feel free to reach out to us at [email protected], if you have any questions or concerns related to this or anything else! - Vita
May 28, 2019
Printed a design for us for two years, then decided to say it violated acceptable use. Refused to refund the digitisation fee they had accepted to embroider it. Patronising customer service, particularly Ismails
Thank you for your review! We truly appreciate your feedback on your experience with our services and we're sorry to hear that it hasn't been positive thus far. We're always happy to help and advise you on any concerns you may have, which is also why I'm truly sorry that we've come to some miscommunication on these issues. You can see our content guidelines here: https://www.printful.com/policies/content-guidelines Our team does go through all the files you upload, but we might not immediately notice and flag files, which do not meet our content guidelines. In such cases, we will flag these files as soon as we notice that they don't meet our content guidelines and reach out to you directly. We will continue our conversation and I do hope that we can come to a solution and improve our collaboration in the future! - Vita
May 21, 2019
Stop bugging me for a review. Printful is a very good dropshipping company but they're annoying as hell with their constant updates.
Thank you for your review, we're glad to hear from you! I wanted to let you know that you can disable most of the notifications we send out by going to your Printful Dashboard > Settings > Notifications. If you have any additional questions or concerns, be sure to reach out to us at [email protected], we'd love to hear from you! :) - Vita
May 19, 2019
NO STARS!!! I downloaded the app today to simply test the system and purchase a £20 T-shirt with print as a trial. To which PRINTFUL DELETED ALL OF MY EXISTING STORE PRODUCTS!!! YES ALL!!! ALL 140 OF THEM! It took me months to search, import, descript, crop photos, create catagories etc and yet printful just DELETED THEM ALL!!! #Printful..... I think NOT......#PAINFUL,... YES!
Thank you for your review! We're sorry to hear that your experience with us has not been positive thus far, but hope we can improve it moving forward! You are right, we do offer the option to delete any product that is listed on your store from our app, but this can only be done manually, by accessing your Printful Dashboard > Stores > Sync, selecting a product and clicking on "Delete". You will also see a pop-up to confirm that you would like to remove the product from both your Printful dashboard and your Shopify store. We strongly suggest not deleting products you would like to keep on your Shopify store. I can assure you that this type of action would not happen automatically, or as a response to a purchased order. We see that our support team is currently assisting you with this issue, but hope you feel free to reach out to us at feedback@printful, if you have any additional questions or concerns! - Vita
Dec. 4, 2019
Update: Still 1 star review. Printful has sent a client a product from another store. This made my brand look extremely unprofessional especially since that brand had warehouse items of way lower quality. They are not even bothering to reply and solve this issue. Been using printful for 3 years. I think it is safe to say that I have issues with 50% of my orders. They just shipped the wrong product to a client from warehousing, and more than half the shipments either get lost or are bounced back. They lack better and more reliable shipping options - especially internationally. Shipping internationally usually only has 1 tracking option and for some reason they always charge huge duties on arrival - way over ticket price. This is a real bummer since they have a state of the art facility which i've been to personally and I am sad to be forced to leave them since I can't operate a reliable company with an irresponsible supplier like Printful.
Thank you for your review, we truly appreciate hearing from you! We are also sad to hear that you haven't had a positive experience with our services, but we hope that we can improve our collaboration moving forward! If your shipments are lost in transit, we can offer a refund or a reshipment to you of these shipments. You can also reach out to us about any wrong products sent to your clients. As these orders are fulfilled by human hand, mishaps of this type can sometimes occur, but these should definitely not be the norm! If shipments get returned to us, this is usually do to the wrong address being submitted on the order or your customers not claiming the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns We are also always happy to check in with any concerns you may have and assist, whenever possible! The duties fee shipments incur upon arrival in the destination country are charged by that country's Customs Office. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, specific country limits, and also other factors based on the product itself. These fees are paid by the end customer to appropriate customs agency. You can see more on this in our FAQ here: https://www.printful.com/faq/general/77-who-pays-the-customs-duties-taxes- We appreciate your feedback on our shipping options and would love to hear more from you, so don't hesitate to reach out to us by sending an email to [email protected]! :) - Vita
June 18, 2019
THIS APP IS NOT WORTH YOUR TIME TURN AROUND NOW!!!! WHERE DO I START. ILL MAKE IT SHORT I ONLY HAVE 100 CHARACTERS OK.... 1. CHARGED ME FOR A TEST RUN AND OR ORDER AND WOULD NOT REFUND ME. BTW, SHOPIFY DID NOT CHARGE, THEY GOT IT WHY DIDN'T PRINTFUL? PRINTFUL KEPT ON REFERRING TO THIS SITUATION AS "THE SITUATION" BUT NEVER EXPLAINED WHY. IM STILL WAITING FOR THAT ONE. SOMETHING TELLS ME ILL CONTINUE TOO. 2. THE NECKLACES LOOK LIKE THEY CAME OUT OF A GUM BALL MACHINE. 3. THE COLORS BLEED TOGETHER ON THE THE FIRST 15 BACKPACKS BECAUSE THEY DID NOT CHANGE THE CARTRIGES CORRECTLY. THE LAST 6 TURNED OUT NICE. THE FIRST 15 WHERE COMPLETELY USLESS AND THEY WOULD NOT REPRINT THEM, INFACT THEY DEBATED WITH ME AND WOULDN'T EVEN REPRINT ONE. THE BAGS WERE SO DARK I COULDN'T EVEN TELL WHAT I WAS LOOKING AT AND THE'RE MY DESIGNS. 3. OVER ALL COMPLETELY VAUGUE, DISORGANIZED AND REALLY NEED HELP WITH CUSTOMER SERVICE, AND OVERAL AWARENESS TO THE FULLEST. 4.RUUUUUUUUUUUUUUUUDE!!!!!!
Thank you for your review! We're truly sorry to hear that your experience with us has not been positive, but we do hope to improve it moving forward. It is certainly important to note that any test orders that you place on Shopify would also need to be cancelled on your Printful Dashboard directly, as we have no indication of them being test orders on our end. We truly appreciate your feedback in this regard and will look into solutions on how we could handle these type of instances in the future. We're also truly sorry that our explanations of the situation you encountered seemed confusing. We are happy to assist and offer reshipments or refunds of any fulfillment concerns, but we do also expect you to upload print-ready files for the best print results. I suggest checking in with this blog, for some tips on preparing your designs: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/ We'll continue our correspondence with you via email and hope that we can reach a solution for any issues you've encountered! :) - Vita
April 23, 2019
The most awful platform. Beware. I ran 2 test orders and had problems on each test. There are too many steps, settings and troubleshooting that needs to be done for a simple order. You need an entire tech department to handle each issue and they will just blame with me and shopify for the breakdown in their process. If an order is not being fulfilled, there needs to be some kind of notification. Thank goodness these were only test orders and I'm not a real customer. Why go through so may problems when there are many other similar vendor's? Integrated apps are to make the process easier and smoother for customer's and store owner's. Printful is not worth it and their customer service is frustrating.
Thank you for your review, we appreciate your feedback! I am sorry to hear that you have encountered some concerns with our Printful + Shopify integration, as well as our customer support team. I do hope that we can improve our collaboration moving forward. We checked in with your concerns and I wanted to let you know that you would need to set your order status as "Unfulfilled" for orders to sync up with us and appear in your Printful Dashboard > Orders. I also suggest checking in with this quick video tutorial on how the integration between Shopify and Printful works: https://youtu.be/D6_DXWALfSU We would also love to hear from you with some additional details on your experience with our platform, integration with Shopify, as well as our support team. Your feedback is very valuable to us, as we strive to provide high quality services and support. You can reach out to us by emailing [email protected]! :) - Vita
April 23, 2019
Very good at the very first, but no reply afterwards. Especially the warehouse , no reply reply over 10 days
Thank you for your review! I'm sorry to hear that you have experienced some delay in our correspondence with you. Unfortunately, we were unable to find any pending emails from you in our system. Could you reach out to us directly at [email protected] with some additional details on your concerns? We'd love to hear from you and assist with anything that's causing trouble! :) - Vita
April 23, 2019
I cant understand how anyone makes any profit with this company. Between them charging you sales tax in every state instead of passing on the savings to the seller they rape you with their crazy prices! I have never seen a print on demand supplier charge taxes to the seller in the 6 years i have be doing this. I thought i would give them another try but soon realized why I stopped. I guess i will go back to using the other print providers who care about customers success and not just pricing.
Thank you for your review, we appreciate your feedback! We currently charge taxes on orders that are shipped to 36 States, you can see a list of them here: https://www.printful.com/faq/taxes-and-billing/sales-tax/371-which-states-does-printful-charge-sales-tax-in- We do this because we have a nexus in these States, so we are required to do so by law. The profits from sales tax charges go directly to each State's government. If you have a sales tax permit for a State we are registered in, you can submit your Resale Certificate with us. If you submit a Resale Certificate, you won’t be charged sales tax on orders shipping to that State. However, you would be responsible for all taxes on your end. We also suggest consulting with a tax specialist on your tax obligations, based on your business situation. If you have any additional questions or concerns related to this or anything else, feel free to reach out to us at [email protected], we'd love to hear from you! :) - Vita
April 15, 2019
Fraudulent orders creation machine. Instal and delete as app full of bugs and synchronisation problem and most important started created face orders just copy old our orders and imported like new.
Thank you for your review! If all of your orders are syncing up with us, even if they don't include Prinful products, they will have the "Needs Approval" status in your Printful Dashboard > Orders. You won't be charged for them, unless you complete them manually and you can also delete them from your dashboard. We do realize that seeing a lot of unsynced orders or products can cause concern, so we appreciate your feedback on this and will use it to improve our platform in the future. You can disable these orders from syncing up with us via your Printful dashboard > Stores > Settings > Orders and you can also ignore all non-Printful products in your Printful Dashboard > Stores > Sync, so orders of them would not sync up with us. You can also check in with this quick video tutorial on how to set up with Shopify here: https://www.youtube.com/watch?v=D6_DXWALfSU Feel free to also reach out to us at [email protected] with any questions or concerns you may have, we'd love to hear from you! :) - Vita
Aug. 5, 2020
They do a decent job. Turnaround time is spotty, lots of complaints from customers on orders not shipping past the 7 business day timeframe, only to be told items are "restocking" after I've confirmed they will ship on time. Spend more time dealing with unhappy customers and refunding orders than I'd like. Their customer service is lip service at best, and you get 3 different answers from 3 different people. Phasing out this manufacturer as fast as I can.
Hi, thank you for your review! I'm so sorry to hear that you have encountered situations with out of stock items! Since we print on demand, many of our products are also stocked on demand which means that they may not be in stock when your order is placed. However, we can generally have the products restocked within a few business days and fulfill your order as quickly as possible. We would love to hear more about your experience with our customer support and other services which is why we have reached out to you via email for further details. - Zana
March 29, 2019
Worst service ever! I switched all of my products to this store. They haven’t got anything right! Three emails and a month later and nothing but crickets with no tracking. My fab account was almost frozen and I had to refund my customers money. HUGE mistake using this company. They do not know what’s going on. My business looks shoddy now. How embarrassing!!
Hi, thank you for sharing your review! I’m very sorry to hear that you have encountered some problems with an order! Unfortunately, seldom the packages may become lost in transit due to issues with the delivery address, unexpected circumstances during travel, or carrier errors. We would not be able to provide additional details on the tracking of a package if the carrier hasn’t updated the tracking page. In case the order becomes lost in transit due to a carrier error, we’re happy to reimburse or reship the order at our expense. We apologize for any inconvenience created due to the order becoming lost during transit. I see you have sent in a message about this order and we'll make sure to follow up soon as possible to help resolve the situation. - Zana
March 17, 2019
***Before you choose Printful read this!!*** I cannot for the life of me understand where these positive reviews are coming from as they seem very suspect. To be clear, I did escalate my issues to their management team where I was told politely "Too bad so sad so sorry we cannot guarantee that your design will be centered or placed at the desired height." Full disclosure part of me is hoping and praying that Lauris Libert or Davis Siksnans Printful founders will call me and say they we will fix this, but I'm not holding my breath. ** Oh, and I have hundreds of photos to back all of this up, but let me first try and explain below. First, if your purpose of using Printful is to print a one off collection for your bachelorette party, welcome home party or Congrats on fatherhood then don't read any further, but but if you have fallen (and shame on me,) for the "Too good to be True" deal then please please read on. I fell for the No money needed to invest in inventory, great product selection, and colors. It all sounds so good, doesn't it? Well after hundreds of hours of designing, hours reading how to work with templates provided from Printful, numerous calls with staff and a thousand dollars spent in test samples I found out the hard way that this company is a sham for those who are serious about attempting a start-up company with their DTG printing. What I did: By following the design template I carefully studied the placement of my designs since I would assume everyone wants their graphic to show up on the garment properly, at the right height and center point. Especially when using a crest at the chest area. What I got: Almost all my designs out of more than 30 test shirts were off when using the bottom of the neck collar as a benchmark. Very few were okay but most were off by my placement at an inch and a half. Some were off as much as 2 inches beyond their (post disclosure inch and half claim) One and a half inches btw, would still be difficult to accept. What's even more troubling is when looking at placement was that almost all the designs were not centered, some off by an inch! Even the inside label which I will go into later was not centered. Why? I can take a stab at it and say that the operators are flinging shirts on the machines at a breakneck pace with no care as to where the shirt finally rests. The same goes for the labels mentioned below. Other issues: *Inside custom labels: Very few were centered and the tags were hastily ripped out causing most of the shirts to have their collar seems to split! Seriously!? The whole point fo the tag removal and custom label is to demonstrate quality with your brand. No better way to do that than give your customer a non centered logo with a gaping hole above it where the tag was Ripped Out. I'm with Tongue and Cheek here. *Color prints were inconsistent. Some had specks of color missing, some had faded colors showing ripples in the graphic like the toner cartridge in the machine was almost empty. Uh oh, careless operator. Hmmm. Some had a sheen to the ink and some were flat. This was with the Exact same garment and graphic color too. Now I am forced to delay the opening of my store. I have to now organize photos of all the errors and record notes as to the specific screw ups in order to return the items. All of this will take hours to do. In closing: I guess the only good I can take out of this is that I took the initiate to first test a large sample before I went to market. I cannot imagine what damage this would have done to my brand. The time it would have taken for both me and my new customer's to process returns or worse yet most would have not bothered to return their items at all, rather they would most likely just choose to quietly disappear into the distance never to return again but easily could have left a comment on my site, UGH! Certain death to my business. One last thing Printful I will not quietly go into the night.
Hi, thank you for taking the time to leave us a review! I’m sincerely sorry to hear that you have experienced issues with the prints! I can definitely understand that this can be an unpleasant situation for you as a business owner and that is certainly not our intention. We work on improving our fulfillment process and other services so that we can deliver consistent quality products. To hear that you have encountered problems with the placement quality is saddening, but we take your feedback regarding this seriously and would like to take a closer look into this. In direct-to-garment printing, it is possible that some placement discrepancies can occur and it is normal since the process is performed by a human hand. While care is taken when placing the shirts on the printing pallet, unfortunately, some human errors can still happen. I can understand that receiving multiple items with placement errors is not what you would expect and the number of the products affected is alarming, so we would need to investigate this further to understand what exactly has happened here. Regarding the inside labels, the tear-away labels should be removed with care, leaving no traces of the removed tag on the shirt and without damaging the quality of the actual shirt. There absolutely should not be any holes in the item after the label has been removed - this is unacceptable and I apologize for this quality! The situation you have described about the inside labels does not sound typical and I would also like to take a closer look at this and review the quality of the received items with our fulfillment team. You have also stated that you have concerns about the quality of the printed colors. Due to the nature of printing, it is not possible to guarantee 100% color accuracy between the colors that can be seen on the screen and what is actually printed. The colors are affected by various factors such as the printing method, material of the product, monitor settings, etc. However, if there is some variance between the same design/colors on the same products, this does not sound normal and should be looked at as well. If there are ever any concerns about the quality of the products or prints, I kindly recommend submitting problem reports for the orders as soon as you notice some issue. This way, we can take a closer look at it and review together with our team about what has happened and how we can improve the process to provide better results. It is imperative that you report your concerns or issues to us as this helps us recognize any problems within the fulfillment process or other services that we have to work on to provide better quality results. Problem reports can be submitted by going to the Printful dashboard -> open the order -> Problem report. I noticed that you hadn’t submitted problem reports for your orders yet, but I would really like to take a closer look at all these products and understand the cause of these issues and find a solution and help remedy the situation. Your time and feedback are very valuable to us and we want to make sure that your experience with our products and services is satisfactory. You will receive an email from us shortly and we look forward to resolving this situation! Thank you again for your review! — Zana
March 11, 2019
Most product are not even available for sale. I keep getting error messages. It's annoying!!!!!!! Should have said it before I complete the process. Waste of time.
Hi there! Thank you for your review! We're so sorry to hear that you have experienced some issues with our app. We will follow up via email to find out further details on the situation and help resolve it!
March 7, 2019
Trying to set up live shipping rates for my shopify store linked to printful. I was prompted I had to upgrade to my shopify account to use the live shipping. I did and now I am still having problems. Frustrating
Thank you for your review! We're sorry to hear that you've encountered a setback during your store setup. You can see a quick tutorial video on how to enable our live shipping rates and adjust your Shopify store's settings to make them work here: https://www.youtube.com/watch?v=6BOy8uJ2Bqo If you're still experiencing any issues with this, we suggest reaching out to our Support team for help via our live chat feature on printful.com or by sending them an email to [email protected]!
March 7, 2019
Please avoid this app. I am unsure how so many reviews are high, but I have had numerous (literally 10+) issues in the past year. Off-center designs, wrong print files altogether, wrong colors, etc. They have been a nightmare to work with and have not improved. Quality control is non-existent here
Thank you for your review! We're sorry to hear that you encountered some quality concerns with our products, this should certainly not be expected! Since your products are fulfilled manually by human hand, some mishaps can sometimes occur, although our Quality Check is usually able to catch them. If you, or your customers, receive a faulty product, we suggest submitting a problem report on the order via your Printful dashboard, so our support team can check in with your concerns and offer you a refund or a reshipment, if there's been a fulfillment error. We appreciate your feedback and certainly look forward to improving our collaboration in the future!