Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
6,957
chart
#68
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June 23, 2021
I really dislike using Printful. Everything is so complicated and you have to go through more steps just to do one thing. I prefer using other Print on Demand services. Printful has just been a headache since I've started using it.
Hi there! Thank you for sharing your review! We're sorry to hear you feel this way about our services, but hope that we can still improve your experience moving forward. We would love to gather more information on your concerns to best understand the situation and address these issues in more detail. Please provide information on your experience with our services by sending details to [email protected], we would appreciate hearing from you. - Elina
July 12, 2021
So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.
Hi there, Thank you for your review! We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website, and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. Regarding sample products, the limit of sample orders depends on your account and your activity/ number of sales. Your monthly sample order limit grows with your store. Please find out more on samples on their limits here - https://help.printful.com/hc/en-us/articles/360014067959-How-do-sample-orders-work- Update: We are sorry to hear that your experience with our Customer Support hasn't been the most positive this time, and we hope that we can improve it moving forward. I was unable to find you in our system but would love to gather more information on your experience. We take pride in our customer service, and we would like to have a chance to investigate our communication in more depth. Please provide information on your experience with our services by sending details to [email protected], we would appreciate hearing from you. Your feedback is important to us and helps us improve the quality of our services, as well as our communication with you. - Elina Update: Thank you for sharing your concerns! Please know that we estimate the fulfillment time to be 2-7 business days but since we are a stock on-demand company, there can be some delays due to restocking. We always do our best to fulfill all orders as soon as possible and in no way we would want to inconvenience you. Please note that shipping is done by our partners and the shipping time heavily depends on your location, weather, and other factors. We sincerely apologize for the situation you had to experience with your orders! Please keep in mind that based on our policy, we will take responsibility for orders that don't get delivered due to the carrier's error if you reach out to our support team. You can also check in with us directly at [email protected] - Renate Update 2: Hey there again! Thank you for your feedback. We are happy to look into the reasons why your order took longer to be fulfilled than our estimate. However, we haven't been able to locate you in our system and would greatly appreciate it if you could follow up with us via [email protected]. We would like to review your experience with our services as we always look for ways to improve. We are sad to hear that our services didn't meet your expectations. We understand that you need to do what is best for your business and we wish you all the best in your future endeavors. -Liva
June 15, 2021
They have a wide variety of product options but I've found their customer service severely lacking. I won't make them my main source for that reason. * *The developer responded below and it's a perfect illustration of their failure to communicate. I have not asked for my order to be rushed, for a discount or anything else. I was only asking WHEN it was going to be done as we were past the deadline. I need to know when it's going out so that I can communicate to my customer.
Hey there! Thank you for your feedback. We are sorry to hear that our customer support doesn't meet your expectations. We've reviewed our communication with you and understand that you would like your orders to be fulfilled faster. Our current estimated fulfillment time is 2-7 business days for apparel and 2-5 business days for non-apparel items. This year we are also scaling up our existing fulfillment locations as well as opening another one in Texas to provide faster fulfillment speeds. Please don't hesitate to reach out to us if any of your orders have taken longer than the estimated fulfillment time stated above and we will do our best to get them shipped as soon as possible. UPDATE: We're truly sorry to hear that you encountered these concerns with your order. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity. We're doing everything in our power to handle the order volumes as fast as we possibly can while persisting a good print quality. Regarding your order, we see it's has been shipped. We hope the package is delivered as soon as possible!
June 8, 2021
This is an update to to repsonse I just got and to the e ail as well. I stated in both my review and email the EXACT issue I was having with Printful and what it was doing. And both this response and the email response said, and I qouted ! " We don't see you store on our shop, please make sure it is synced to printful". Ok, I said it once and I'll say it again! You guys are f******** idiots! If I write to you saying that my store WILL NOT sync to printful. And I'll say this again so maybe youll undertsand. " MY STORE WIL NOT! SYNC TO PRINTFUL !!!!!!! Then why WOULD you be able to see it ????!!!! The answer is you wouldn't !! So instead of the response I got, maybe you should include advice of help to FIX the issue instead of the smart ass reply I got. But then again you guys arent to bright. So again! I won't be using printful again. this app is crap. do not recommend and doesn't matter if they respond to this or not, I will never use it again. Complete waste of my time! Fix your site and get it straight before putting online for people to use!
Hey there, Thank you for your review! I'm very sorry to learn that your time with us has not been the most positive, but we are constantly working on improvements! Please reach out to us directly via [email protected] with more detailed information on the issue and we will do our best to get it resolved as diligently as possible. Hope to hear from you soon! - Elina
June 1, 2021
Really poor customer service. They make thousands of dollars through my stores each month and then once in a blue moon when I ask them to reship an order ($15-30 their cost tops) because of package theft or something of the like, they tell me to go pound sand. Their customer service is way below average to industry standards.
Hi there, We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates. If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was- However, we are always ready to take full responsibility if a package is lost in transit and this is reported within 4 weeks from the estimated delivery date. Regarding the situation with your orders, we would definitely like to take another look at this to see what may have happened here. I will follow up with you directly to gather more details on this! - Elina
May 27, 2021
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May 1, 2021
Wanted to use this service because I've used it before but now that I want to it won't even load on Safari
Hi! Thank you for sharing your feedback. Please make sure that your browser is up to date, which could help resolve any issues. We also recommend using Google Chrome as it is more compatible with our platform, although it should be working with all browsers. If you are still experiencing some issues with connecting, please reach out to our support team at [email protected] Thank you! - Renate
April 4, 2021
I chose this app because the products were amazing and the settings were making it easy for me to add my products on my shopify store. But little did I know that by choosing Printful I would make little to no profits at all. I charge the shipping separately to my clients, but the shipping and delivery time is outrageously long, even for the expedited shipping that costs over 20$ but isn't very different from the flat rate shipping and still takes almost a month. And the worst of the worst, I added beanies and snapbacks to my shop but the extra digitization fee they added is reducing my chances of making any profit to 0% because I don't and can't charge that to my clients and it's cutting up directly on my profit, so I can't get that fee back anywhere. Also I asked several times an explanation about how is it a one time fee? Nobody to respond and explain because each time I place an order it keeps getting charged. Sometimes it's 14$, sometimes it's 9.60$, but they said it was a one time fee. I don't really understand that definition of one time fee at all. So if you intended to to make 10$ profit on a 21$ item, good luck because the digitization + shipping + taxes will bring you profits down to zero. I'm currently looking for another POD that provides caps and snapbacks. Printful is no for me. Items are too expensive, and I feel they're purposedly increasing their prices and adding extra charges because they know they're very popular. Honestly, I do not recommend this compay for anyone who wants to sell good items at good prices and make profit. You either have the choice of making business with another company, display average products in your shop and make good profit or work with Printful, display cool products in your shop and make no profit at all. Nothing difamatory or derogatory here, that's the reality of my exprience with this shop. I was really glad at the beginning but when I later saw that ordering a beanie that is already displayed at 45$ in my shop (which is already very expensive) because I was looking for a 5$ profit would total me 43.26 by ordering it in Printful to get it shipped to a client it was the last straw for me. So I'll be left with less than 2$ profit. I don't know what I can do to fix this situation. I can't sell a beanie for 50$ jus to increase my chances of making any profit at all. Outrageously high prices is the best of making no sales at all especially for beanies and snapbacks. It was good while it lasted, but this is not working for me at all.
Hi there! Thank you for leaving such detailed feedback on your experience. We're sorry to hear that you had some difficulties with the products we offer. Please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. At times we do have certain sales for products but we don't set up higher prices. Managing pricing can be one of the most taxing parts of creating your business, so we have compiled some recommendations and marketing tips in our blog (https://www.printful.com/blog/). Regarding digitization fees, they are a one-time fee if the design doesn't change and you use the same file over and over. Each time you upload a new file, our system sees it as a new design and it needs to be digitized, that is why it is important to upload the same file you had already uploaded and digitized before. There can be some differences between the embroidery methods depending on the product, for example, hats will be digitized differently from shirts due to the fabric difference. These additional fees are not meant to inconvenience you but we need to check that your design can be embroidered, so our digitizer team goes through each such file and adjusts it to our guidelines to ensure the best possible outcome. If you would like additional information on digitization fees or pricing your products, please don't hesitate to reach out to us directly through [email protected], our goal is to see you succeed! - Renate
March 15, 2021
The worst company ever. I ordered some products and they weren't delivered to my house although they said delivered. I contacted USPS and complained about it. I have a front porch camera so NOBODY came to deliver the packaged. (Package was not stolen, it wasn't not delivered here period) Prinful asked me for proof of USPS, so I had to go and ask for an email so they could send the order again. (we are talking about a $50 order) I finally got the USPS email stating all the information and forwarded to Printful. They replied saying they were not going to re-issue the items since they were marked as "delivered" on the tracking number. EVEN AFTER I FORWARDED THE EMAIL FROMOI USPS STATING THE ITEMS WERE LOST!!!! This company has a horrible customer service. It's them who have to deal with USPS for losing the package not the customer!!!
Hi there, We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates. If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was- Regarding your particular order, I see that you are currently in direct communication with our support team and I hope that we can come to a solution that works for you! - Elina
March 11, 2021
It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!? Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration. I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED! Even the customs told us that this is not a trustable service.
Hey there, Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders. I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward. UPDATE: Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes- Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it. We are very sorry for the inconvenience this has caused you! Please feel free to reach us at [email protected] if you have any additional questions or anything else. - Elina
March 4, 2021
I purchased some samples on this app at a discounted rate. When the cosignment arrived in my country 3 weeks later, Fedex contacted me for payment of duty and taxes at which point I realised that the invoice Printful had declared to customs was not for the amount I had paid but for the marked up values which meant I was being quoted duty up to 3 times the value of the amount I had paid. Fedex advised that in order to resolve the matter i needed to get in touch with the supplier for resubmission of the commercial invoice. Needless to say my attepts to log a query with Printful were not handled with common courtesy. I communicated with 2 agents via live chat who all said there was nothing they could do to assist. I was informed that the only thing I could do was wait for the goods to be returned to the U.S ofwhich a refund was also not an option. I plan to delete the app once the issue is resolved and definetly would not recommend this app to anyone.
Hey there, Thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price. The commercial invoice indicates the retail prices of the products. I understand that customs fees may be frustrating and complicated at times. We would not be able to predict customs fees as it depends on each countries specific laws and we are not in any connection to those. It's the responsibility of the recipient to pay these fees, you can find more information on this here: https://help.printful.com/hc/en-us/articles/360014066159-Who-pays-the-customs-duties-taxes- We are very sorry for the inconvenience this has caused you! In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! - Elina
Feb. 25, 2021
They have too many overpriced items. For example, I would find a hat that cost £10, which is a fair price, but then would be charged £4 for adding my logo, another £4 for VAT, an additional £4 for shipping and so on. This would eventually leave the price of a average quality hat costing £30 meaning that i have to charge higher. This makes no sense, until they can fix their ridiculous high pricing and 2 week shipping i would consider using something else before using.
Hi there! Thank you for your review and for sharing your experience with us! Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And I simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy to use integrations with e-commerce, 24/7 support team, and more. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. If you have any additional feedback, as well as any questions or concerns, please reach out to us at [email protected]! - Elina
Feb. 17, 2021
I wanted to love printful but a month to ship a cup is just way too long. No customer will wait for that and this will not work if you sync your Etsy shop. Customers on Etsy will not wait that long but they can't ever give you a better time. So I am wondering if the mugs are processed in China for that long to get it shipped to anyone.
Hi there! Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive. Covid-19 has affected the whole industry and we understand how frustrating these longer shipping times are. I understand that encountering delays is not pleasant at any time, however, we want to assure you we are doing everything we can to deliver the ordered products to you or your customers as quickly as we can. Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have provided more information on shipping delays on our Fulfillment Updates page, please see it here: https://www.printful.com/fulfillment-updates. Our White Glossy Mugs are fulfilled in the USA, Australia and Europe. Our system automatically routes the order to the fulfillment center that can fulfill the order the most efficiently based on product and stock availability, a destination address, and other factors. Please feel free to reach us at [email protected] if you have any additional questions or anything else. We'd love to hear from you! - Elina
Feb. 17, 2021
Too long shipping time or sometimes nothing at all. First it was ok... but the longer you work with it the less the care.
Hi there! Thank you for your feedback! We're very sorry your experience using our services hasn't been the best! Indeed, at this time there can be delivery delays. Unfortunately, it is not possible for us to influence delivery times and we understand that delivery delays are not pleasant. We are seeing the situation slowly improve and I hope we return to normal delivery times soon! I recommend following our Covid-19 and production-related updates on this page: https://www.printful.com/fulfillment-updates. We would really like to help you out and fix any problems that have occurred so you can have a better experience using our services moving forward! Please feel free to reach us at [email protected] if you have any additonal comments or questions. - Elina
Feb. 10, 2021
This is the first time I am writing a negative review about an app, but this is truly ridiculous. An order for a product went through and looked like it would be fulfilled normally. A full week later, the literal latest the product should have been shipped out, I get a notification that the item is out of stock and the order cannot be fulfilled. When contacting the support they said that I should send the customer a substitute product, WHICH IS NOT WHAT THEY ORDERED. They continued saying that I should remove the product as visible on my store WHICH THEY SHOULD HAVE WARNED BEFORE THE ORDER OCCURED. There is no way that Printful does not know that they are going to be out of stock of a product, yet they issue no warning and expect us to send customers products that they did not order. Printful's integration is extremely easy which is what makes the app attractive initially, but they clearly could not care less about their customers.
Hey there, Thank you for sharing your feedback with us, we truly appreciate it! The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are also unable to keep all the stock in our facilities and some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future! Regarding your order, I see you have been in direct communication with our support team, and the problem has been resolved. If you have any additional feedback or questions, please reach us at [email protected]. We'd love to hear from you! - Elina
Jan. 31, 2021
The worst of the worst. Very bad customer service. 4 out of 5 initial clients were completely disgusted by the time taken to fulfill their purchases. In a couple of cases almost 14 weeks to deliver. In another case, the product simply never arrived. One client received the package that had been opened. Simply pathetic. Do not buy the subscription plan.
Hi! Thank you for your review. We're very sorry to hear about the issues you have experienced with the orders. Please know that with every issue we urge you to reach out to our support team to get the situation resolved, including opened package which shouldn't have happened - [email protected] Our fulfillment time hasn't increased as per our update page (https://www.printful.com/fulfillment-updates), however, right now we are seeing global shipping delays that affect all online orders but we are working with our carriers on a solution for this. We sincerely appreciate your patience! If you have any other concerns or suggestions, please check in with us at [email protected] - Renate
Jan. 30, 2021
Not worth the subscription plan, not efficient, and when I explained I was moving to a new provider didn't even attempt to ask if they could keep my business. The production times just seem to get longer and longer, I was told my order was printed and sitting waiting to have some review it, its now been 4 days since it was printed. I found Printify to be a more efficient, customer friendly, and responsive service, not to mentioned MUCH better pricing. I've had 11 orders already completed (with Printify) and in transit or delivered in the time I'm still waiting for a face mask from Painful to be reviewed for quality control.
Hi! Thank you for your review. We're sorry to hear that you have had such an experience. Our fulfillment times depend on various factors in the fulfillment process - the products (are they in stock or do we need to order more stock since we are stock-on-demand), the print (if there is more than one print, the garment will have to be printed more than one time), the fulfillment center's capacity. Our estimated fulfillment time is 2-7 business days for most products but we are always working on shortening this. We have checked in with our fulfillment team in regards to your order in hopes to get it out as soon as possible. We sincerely appreciate your patience! If you have any other concerns or questions, please let us know at [email protected]! - Renate
Jan. 26, 2021
STAY AWAY THE QUALITY IS HORRIBLE!!! I HAD DOZENS OF MY CUSTOMERS COMPLAINING BECAUSE THE PRINTING IS TRASH AND IT WRINKLES AND PEELS OFF AFTER ONE WASH.... THIS IS A HUGE ISSUE THAT PRINTFUL WILL NOT FIX
Hi there! Thank you for sharing your review- we truly appreciate it! We are sorry to hear you encountered multiple issues with our products. We recommend filling out a Problem Report in your Printful Dashboard> Orders and our support team will get back to you with the best solution. We understand that fulfillment errors can be unpleasant, we are working very hard to make sure we minimize them as much as we can. Our Returns Policy will cover any errors made on our part, read more here: https://www.printful.com/policies/returns Let us know if you have any questions or anything else at [email protected]! - Elina
Jan. 22, 2021
Misprinted the first order going to a paid customer. Sort these reviews by "Helpful" and you will see I am far from alone here. - That is it. That should be enough of a review for any business owner. If you need more convincing that I'm not just a failed, salty, get rich quick hopeful, keep reading. Flat out refuses to reprint or refund it. It is an error caused by their negligence. The graphic is so stretched there is a 1/2 inch discrepancy between the top width and bottom width. To add: My first business was a graphic design and printing company that I sold over 15 years ago. Despite my knowledge of printing processes, and file preparation I was told my files were to blame for the abysmal print quality. The same files have printed well on several other products from equal suppliers. Customer support uses ZenDesk and will not answer real questions, but only link to articles on how to fix things. The problem is that these articles about color modes and document set up completely contradict themselves. No matter how you set it up, they have an out to claim you are at fault. I'm a serial entrepreneur that has founded several profitable businesses, and consults for large companies on fixing issues like this. Based on my interactions with Printful customer support, and the quality of product received, I can no longer in good faith recommend this company. They do not have the customer in mind, and more importantly they do not have YOUR future customers in-mind. No hard feelings, about 20 other suppliers exist. All of them with less market share which means they will work for your business, and have more bandwidth for supporting your needs. Right now Printful is Blockbuster, sitting on piles of cash and ignoring customer support requests, because they own the most market share and feel they are too big to fail. What they are failing to see is there are about 35 Netflix like companies waiting to take their customers and treat them well. Do yourself a favor and use one of the other great options. I'm in a fortunate situation where these types of errors won't sink me. That said if I was just starting out and trying to keep costs low this very well may have bankrupted me. Also good to note that it will take a long time, and multiple sample prints (That you will have to pay for) to make sure your customers are getting what they paid for. Even after that process there is no guarantee of quality. In-fact their terms of service state they can misplace a print up to 1 entire inch. A shirt with a 1 inch discrepancy would still be sent to your customer, and you as the business owner may lose a customer and never be notified. If that isn't enough to convince you to steer clear, Printful actually tried to upsell me their "Design Services" in response to my complaints that their document set up articles contradict each other. Looking forward to the standard copy and paste response from a rep blaming all of this on me, the customer. Shopify, I can prove all of this. I have the receipts. Please contact me should this company ask to remove my review. Anyway, Shopify fam, happy Friday! I hope you have a great 2021, and your conversion rates stay high. :)
Hi! We appreciate you taking the time to share your experience in such detail. We're sorry to hear that you had to go through this situation, but we have now involved our graphics team to assist in answering all of your questions. There is a certain difference between the techniques we use on our products compared to other POD companies, and we need to take into account the characteristics of the product as well, not only the colors of the file which ultimately can make a great difference in the outcome. We have created several tutorials and blog posts to help our customers achieve the desired look and sample orders are just one part of it - to be able to hold your own product in your hands to see the quality of the print and the product first-hand. We are doing our best to ensure the best possible quality but in this industry, where human hands are involved in the fulfillment process (placing the product on the machine, quality check), there are some acceptable placement discrepancies but we evaluate each situation separately since it has never been our intention to inconvenience you in any way. Please note that we do not delete our reviews as our intention is to be able to provide the best service possible. Once we have gathered more information on your precise situation, we will reach out to you. We sincerely appreciate your patience! - Renate
Jan. 12, 2021
Not just extremely slow shipping but slow production as well. Put in a sample order last year that took a month to even start production. Have been using other providers instead. Disappointed because I wanted this to be my one stop supplier and liked the idea of in-house production. Maybe they will get better but I canʻt risk alienating my customers as a new business...
Hi there! Thank you for your review! We're sorry to hear that the production + shipping delays created a negative experience with our services for you, but we hope we can improve it moving forward! I completely understand how frustrating the delivery + productions delays are. It is true that we have seen slight delays caused by Covid-19 on average. These are extraordinary times for all of us, and we are working hard to get all of the orders fulfilled as quickly as possible; and we have been providing information regarding production estimates as well as other related updates on our web-site to make sure our users are aware of production changes and other important updates. We recommend referring to our Covid-19 updates page here https://www.printful.com/covid-19 for the latest information. We truly appreciate your time and business with us throughout this difficult time, and we want you to have a positive time using our services. The situation is definitely improving now and I hope we can return to our normal fulfillment + shipping timeframes very soon! I will follow up with you directly to check your order! If you have any questions or concerns, be sure to reach out to us at [email protected]! - Elina