Printful: Print on Demand

Aug. 3, 2017

We are updating our review to 1-star and are convinced that the majority of the reviews here are about the app and have not actually sold anything. Nearly every order has had a mistake. Printful always agrees to fix their mistakes but taking the time to get this right sucks. They don't calibrate printers which is basic operation so consistency problems on the easiest jobs. There is no quality control as a matter of fact it is obvious a person does not even look at the result or the product would not ship. We have made an embarrassing mistake and are removing this ''partner'' and getting back to 100% quality products from Idea Chíc.

June 28, 2017

DO NOT USE THIS APP. I saw one of my ads on Facebook and right below it was an ad from Printful asking them about my store and ad. This should not be allowed in the app store and is probably the most unprofessional thing I have seen on Shopify to date.

Sept. 14, 2018

READ what they stated in the GUIDELINE FILES . Order samples before you decide to move to AMAZON or something big like that! "Make sure you have held in your hands" "what you are providing to your customers" MIND YOU " your work being printed and handled thru another company". NOTICE .. Leggings "do not line up if your work is symetrical"! When they say that .. they mean it! 99.9 % of the time "YOGA CAPRI or JUST leggings" "on the side" "front or back" "will not line up """at all""" EVER"!! If you report it they will tell you over and over .. its in the guideline files! so good luck! DONT GET ME WRONG "I Still love printful" "due to very few customer service reps that took care of me" Now HAVE TO SAY Printing Quality at PRINTFUL is INCREDIBLE !!!! The leggings material is SICK so GOOD .. only issue is lining up ! You guys loose 2 stars being I had to send 5 emails to get one pair of leggings replaced;

March 3, 2017

I tried this company because I like the amazon link, but their mockup images for mugs only show 1 side (view) of the mug, so if the image is a wrap around or on the front or other side of the mug, it cannot be seen when listed/displayed on Amazon.com. A major flaw if you ask me. Their mugs are much higher priced than other companies doing print on demand mugs and their shipping is higher also, which I was willing to try because of the Amazon part, but with the above mention limitation, selling mugs on Amazon via Printful is a no-go. Also their support department is very slow to respond, if at all. Sorry, I wanted it to work, but it doesn't.

March 5, 2016

Great concept, poor execution. If you're a brand that plans on getting premium products with this service you will be disappointed. There are a number of serious issues with using Printful. I tested this for my business and determined the quality was simply not there. 1. The production, fulfillment and shipping times are way too long. Once the order is place, 3-7 days for picking and production and another 3-5 for shipping. In a world of amazon prime, customer expectation doesn't leave much room for a 10-12 day wait period for a tee. 2. What they don't mention is the DTG inks are plastisol. Common in low-end or novelty tee printing but if you're planning on selling a branded $22-$28 tee Printful is going to under deliver. Plastisol is a PVC-based ink so after it's done the shirt feels like there's a sticker on it and no actually printed into the fabric. It's also non-breathable so if you're wearing it in the sun...good luck. 3. My test shirts had blemishes in the art and a few of them weren't even centered on the shirt. It looked rushed. 4. The inks weren't even matched properly so colors didn't transfer from design. I reached out to their customer service with my concerns with zero follow-up. There's also no phone number to talk to customer service so you're pretty much on your own. Beware, if it's too good to be true it normally is...

Jan. 18, 2018

Update 1/10/18 This place is such a joke. They screwed up a jacket for a customer then said it was because of my mistake when ordering. I reversed the charges on my credit card and after a week and screen shots of my order being placed correctly, they decided to credit me back after I said not to because I had already reversed the charges. Now I get a note from their fraud investigator stating I owe them the price paid plus $15 to pay for the chargeback. Not happening and i'll dispute that on my card as well. Update 5/9/16 I took off another star today after another customer complaint (in a string of complaints) regarding the BAD quality of printing. The same printing that i've complained about for years from this company and each time get the excuse that it was a one time mistake. This place has gone DOWN HILL. I've been using them since 2013 and the quality has gone down, the customer service has gone down, and the response time for emails has gone down. Seriously don't intend on getting a response back within 2-days. They send out "urgent messages" if something is wrong with your order or shipping address but it's not treated as urgent once you update. They don't let you know that an item is out of stock until the very last day of their 7-day shipping window so by that time, you look like an idiot telling your customer that their item is out of stock a week after they ordered it. I occasionally order test shirts just to keep up on their quality and EVERY one has had something wrong with it that they claim is a one time mistake. If their shipper loses a shipment, you get to pay to have another item shipped. Unfortunately, I am stuck with them for now.