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We started with the free plan and then upgraded. Overall, it works very well and can be adapted to any language. Nice app! Update: When covid struck and we lost all our revenue overnight due to inability to ship, they wouldn't let us pause subscription and preserve data (like all other apps). They said asked us not to and they promised to apply a credit instead but actually charged us at the end of the month. Thinking only of themselves.
Hello there, Thank you for your review and feedback. We do apologize for your experience, please be assured that we have full intentions to assist you through this trying period due to Co-vid 19, as we have done so for many of our other users. We noticed that the initial ticket requesting for the credit had been sidelined into a technical support ticket, and therefore the credit had been omitted. Our team has received your follow-up email regarding this matter and we've have made the arrangements to have the amount refunded back to you. We will follow up on your concerns via email to ensure that you receive all the help you need. Thank you.
Easy to use however I got really frustrated as I couldn't find how I could test to ensure it is working!
The app design is good and all of the features are exactly what is needed to get reviews from your customers. It has lots of customization so you can change the email, what product recommendations you send to the customers, etc. The main issue is the app crashes a lot! 75% of the time there is an error when trying to open the app or trying to send the emails. I assumed it was jsut a temporary thing but after a few days of use it still errors out a ton of the time. Fix the crashing and this app is amazing!
Seems to work fine, but you can't translate the texts so everything is English for now (besides the content of the e-mail you send) and I have an Spanish store. What a pity.
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