Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,418
chart
#1,018
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Dec. 19, 2022
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team, I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened. It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method. I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again. I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
Dec. 7, 2022
While the app does a fair job (quite often it is slow, does not load correctly on mobile, and fails to load CSS on the plans page), the pricing and the sales team are the worst. Customers (or new potential customers) should be aware that similar apps charge 1/4 of the annual price of Stamped for even better features. We find it disgusting that the only way to access the Google Shopping Reviews feature is to pay 1400$/year - when other apps offer that for 19$ a month. Having mentioned that to the sales team, they offered a ridiculous discount with a rude reply inviting us to use another "low-cost app" if we were not happy with their offer. For instance, we are thrilled to switch reviews provider (after 2 years) and invite savvy customers to do the same - maybe Stamped will start to appreciate their customer reviews more.
Nov. 28, 2022
versendet einfach englische emails ohne Genehmigung. asdfgfaddasdsadasfadfsdfsdfm jandsfjnajofnaweronfjwenfnwe
Hey there VITINC team, While some of your review here was illegible, we did manage to Google translate the rest to see you were trying to translate your review request emails. I couldn't find a single support ticket of yours so I'll pass along our email; [email protected] We do ask that you give us a chance to resolve your issues before reviewing our app, but we understand this may have been written in haste. Looking forward to hearing from you.
Oct. 10, 2022
This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.
Hi there SloFood group! It looks like Kaushik is working with you on your current Google issue. This is a tricky one to be sure. Once we have provided Google with the feed, all we can do is wait for them to update. Unfortunately Google is in the habit of simply pushing any support tickets created back to us without any helpful information. I see that your ticket was marked as pending after we reached back out to Google directly, and I apologize as we should have informed you of our actions. I've escalated this to ensure you get some answers here.
April 1, 2023
I was hoping Stamped Support would be better by now. I've had them for 4 years. I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed. There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday. Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing! Their app will be the slowest app on your store. You will encounter bugs especially when updating your theme. Customization is not great, even after Shopify Online Store 2.0. I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Hi there Nordic team, I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants. We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this. Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team. Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!
Oct. 10, 2022
**Update: you said we raised 6 separate tickets, but it's ONLY after I kept speaking with one of your support team with over 70 email threads. The app occurred several bugs during the migration, and we had to tackle all. However, whenever I asked 3 questions about 3 different issues, your support only answered one, taking 1-3 full business day, and that was not even resolving the query. After maintaining that for 3 weeks, I decided to raise other tickets. That's how we got 6 tickets open. Your support team tossed our ticket to the billing team. Even though your billing team saw my ticket regarding bugs, they didn't tell the support team. As a result, my ticket stayed for over 3 days. Only after I raised another ticket, someone else appeared to look after the ticket. And over 3 days, homepage bug, is a serious issue. After posting a 1-star review, they finally fixed the bug. That's magical, since we had to wait this long. Now the reviews go public, you are fixing the bug. Full of bugs and only offer great customer support, WHEN first installing the app. Terrible after, when we really need help. I faced an issue with sending review request. None of our review request was sent to our customers. As a result, we are not collecting any review since 9/19. However, they are just "looking into" the issue. I have been exchanging emails around 70-80 times. They are great when you first installing the service. However, once you are bound by them, they just do not care. Go to Okendo or Junip. The app is also full of bugs. I had issue showing questions and answers in the main widget. I have been waiting a solution for 3rd week by now. I need to chase them and send them several emails a week, to receive a reply that "they are investigating" the issue. For such a critical thing as review, these two attitudes 1) do not look after their existing customers - I have been loyal to them for lat 1.5 year - 2) core function full of bug become the reason why we need to avoid using them and move on to more affordable competitors like Junip.
Hi there Seoulbox team, I'm sorry that this has been your experience. We absolutely do care, and I think some of the confusion has come from our ticketing system. I see here 6 separate tickets with you, some of which had to be escalated to other teams outside of our default support inbox. The reviews sending issue is a known current bug that should be cleared up soon as our product team is working on it as we speak! To make sure this is not your experience again, I'm going to connect with you personally and come up with the right support plan for your business. Once again, our apologies and please know we are here to help :)
Sept. 28, 2022
I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!
Hey there Leaf Society, I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved! Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :) We will do everything in our power to keep you running, please let us know if there's anything more we can do.
Aug. 28, 2022
Never figured out how to post my reviews to my actual website. There are videos on YouTube explaining how to install and use this app, but no one actually shows/tells you how to post the reviews to your website. Isn't this the whole point? This shouldn't be rocket science. Waste of time.
Hi there Moody Wick team, We're sorry to hear you've run into issues with set up. I've asked one of our senior support reps to reach out to you directly as I haven't seen any support requests from you. On that note, we're always here to help if you run into issues so please don't hesitate to email [email protected] any time! We also have our own self help centre if the YouTube videos aren't enough for your needs; https://support.stamped.io/
Aug. 28, 2022
Customer service answering time is very long. They give me a free plan, and I lost the trial period. So I must to bought the plan to use, after uploading one review the widget stopped working. Not updating settings and not uploading photos and not updating reviews, just stuck...
Hi there Amordentro team, It looks like we're already in communication through your open support ticket. I'm sorry that our weekend coverage is not as strong as our Mon-Fri support, but we do hope you can give us the chance to resolve your requests before making up your mind! We can absolutely help you out here, but you would need to provide our support team with the collaboration request we have already sent.
Aug. 9, 2022
This is the WORST review app you could ever download. Don't make that mistake. I have been using their app for the past 1 year at least and I found out the customers can't even upload their video unless I upgrade to a "business" plan which cost 3 times more than the competitors app. Secondly, you can't put the same review for several products. And lastly, they are simply NOT AVAILABLE when you need help.
Hey there Popi Hair team, It looks like you're referring to a support ticket you created 2hrs ago. Blake is on it and should have a response to you soon! While we do not have live support, we do promise a first response time of 12hrs for email and more often our average first response time is between 3-4 hours! It sounds like you're referring to product grouping which we can definitely help with! We're happy to talk to you about your plan and your business' needs, but we do ask that you refrain from abusive language in your support tickets. Our tea is here to help and we want to keep our conversations respectful.
Aug. 3, 2022
I was looking for a free alternative to Loox. Well, this app is definitely not it. The functions in the FREE plan are close to 0 (no surprise).
Hi there wooden world maps team, We do our best to provide valuable features on our free plan option; such as in-email and SMS Review Requests, customizable review fields, the ability to share reviews on social, and more! If you feel your business has scaled into a place where our basic plan would better suit your needs, we would be happy to help! I'm sure you'll understand as a business that these additional features required development, our support and continued maintenance. As we don't run any in app ads in our free plan like some other products, we have to ask a reasonable subscription fee for these options. Please feel free to create a support ticket anytime if you require our assistance maximizing the value that even our free plan can provide!
July 27, 2022
Worst app ever!!! even if you delete de reviews remain stacked on the web site. There is now way to remove it you need to delete the cod to remove the costumer review
Hey there Toys Boutique, We're sorry to hear this has been your experience, especially seeing how you left this review the same day you downloaded us! I don't see any support tickets from you or your team, but please know we're all here to help if you have any issues. You can reach us any time at [email protected] We had a look at your website and there does not appear to be anything leftover from Stamped. Please give us a shout and let us know how we can help.
June 24, 2022
Hi there, I am getting charged since March for 6 non existent Shops. I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.
Hi there Delumani team, It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team! You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed. I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)
Aug. 7, 2023
UPDATE: I JUST SWITCHED TO JUDGE.ME AFTER A HORRIBLE EXPERIENCE WITH STAMPED. I CANT BELIEVE HOW MUCH TIME, MONEY AND HEADCHAED STAMPED COST ME!! IM USING JUUDGE.ME AND COULDNT BE MORE HAPPIER, ITS WAAY BETTER THAN STAMPED, IMPORTED MY REVIEWS FROM STAMPED IN SECONDS, AND CHATTED YESTEERDAY MIDINIGHT WITH CUSTOMER SUPPOORT ! SO YEAH DO NOT MAKE MY MISTAKE GUYS, SWITCH TO JUDGE.ME ASAP ! THIS APP COSTS ME 3700$ lost in ads, my ads were running and noticed a horrible dropoff CR, when i checked my store, it was a total DISASTER !!!! reviews duplicated dozens of times, popups in other languages, messy side reviews all over thee placee. its a MESS, i'll curse this appp my entire life, and Customeer service, u think the care ? oh no they dont , but i dont blamee them because the app iitself sucks at first, so why they would care that aint their fault. so to sum up: if u use this app, u gonna lose tons of money, so save yourself some cash and use another app, and there are TONS.
Hi Bleamx team, It looks like we've recently been in touch through our support channels and a solution has already been found! Aside from one ticket you created on a Friday and we couldn't get to until Monday; we've been able to get back to you within our SLO window of 12 hours. (We have limited support on weekends and ask for your patience) I do see a few tickets where we tried working with you and never heard back? It is always best to work with our Advocates until they are able to resolve your issues completely. Sometimes we require additional access to your account and this is a natural part of problem solving. I do hope we can continue working together, we value feedback like yours because it helps us improve!
June 17, 2022
This company will steal your money. I signed up for the full suite business plan, and decided after one month of use that it just was not something that I would be making use of for the cost, so I canceled and downgraded back down to the free plan. I figured everything was fine, as I was not charged the following month. However, after that, they have been charging me every month, and refuse to respond back to me about a refund. I cannot cancel, because I do not have any type of active paid account to cancel even if I wanted to. They owe me over $1,000 now, and like I said, continue with their lack of response. Terrible company.
Hi Odd World team, My apologies for any confusion here, it looks like your support request was escalated to our billing team without first being acknowledged. We would never wilfully ignore any issue especially one that concerns your finances! I have insured your ticket is being looked after and you should hear back from us soon if you haven't already. I'll make sure our team provides updates before escalating in the future to make sure this type of miscommunication doesn't happen again. Thank you for your feedback I do hope we can get this resolved for you soon.
June 16, 2022
I downloaded the app 2 weeks ago and it has been the most painful and excruciating experience to date with building our Shopify store. It was impossible to import reviews without their manual help. I am unable to customize anything. Choosing a specific layout for the reviews gives us product pages with different review layouts (some are in columns, some masonary) making our product page look messy and unprofessional. Cannot change font colors, style etc. It's been over a week I have been asking for help and following up and my concerns have still not been addressed. I get vague responses that they will look into it and then crickets. Looking for another app now.
Hi EcoLeo team! My apologies for the experience here as you have been waiting in our escalated process for some of the issues you reported. The caching issue affecting your account has been cleared and the customizations you make should save now! Some of our troubleshooting has been delayed by the reviews being removed before we could address the issue, and there were some permissions required as well which contributed to the additional back and forth. I've reached out directly on your open ticket with some additional answers to your queries that I hope help provide some support. Please let us know if there is anything else we can do to turn your experience around!
June 23, 2022
Slow support and no urgency to fix issues, it's also pretty expensive at scale - more so than others. It simply stopped sending emails completely and when asked to fix it, nothing has been done - it's been two weeks with no solution from their side so I'm paying for an app that isn't doing it's sole job... sending out review emails... UPDATE: DESPITE THE REPLY FROM STAMPED - OVER A MONTH HAS GONE PAST WITH NO RESOLUTION. IT IS QUITE SIMPLY THE WORST CUSTOMER EXPERIENCE I HAVE HAD IN 10 YEARS OF ECOMMERCE
Hi Wild Dose team, It seems as if your ticket was related to a wider known issue our developers have been working on and have now pushed a solution for! I see also that your open ticket contains a number of unrelated issues all of which I see Elvis has been in touch with you on consistently to ensure you are well looked after. My sincere apologies for the spat of issues you were facing, though I do hope we've been able to work together to resolve these over the past several days. Please let us know if there is anything more we can do to change your experience with Stamped. We are here for our merchants and always look for ways to improve that support. All the best,
June 6, 2022
Actually a pretty bad customer support. Wanted to change my review app on all my stores to stamped.io but the integration with the CSV file is a disaster to be honest. Such a pity.
Hi there Art for Everyone team! I'm so sorry to hear about your experience. I'm seeing that Salem had responded to your ticket and I've asked that he keep an eye on that to help you get get onboarded. I've sent you a separate email as well to see if there's anything else we can do to help with the process. Thanks for the feedback on this part of your journey, we'll look into the overall import process to make sure it's as seamless as possible! We'd love the chance to change your experience and get you set up so please feel free to create a support ticket and we'll keep our eye out for you! All the best
April 27, 2022
I wouldn't recommend using this app. There is too much difficulties involved when you need to export your reviews. They won't allow all pictures to be exported. When i complained, i was told to add some complicated codes on over 800 reviews and i asked them for help to assist because i assumed it should automatically be exported but they refused to assist. Update! Terrible!!! They provided me with urls of each photos and left me to figure out all by myself what review has which photo from 878 reviews. Other review app allows you export your review peacefully with pictures. I don't understand why they cannot provide you with such service. I still do not recommend.
Hi there Express Wig Braids team, I'm sorry to hear about your experience with exporting your reviews. We're going to reply to your support ticket with a screen recording that we hope will help show you how to include the photos in your next export attempt. While we don't always have the bandwidth to perform such exports on behalf of our merchants, we do want to ensure the process is smooth and you have what you need to succeed. I've submitted your feedback on the export process to our product team as well. I'll reach out on a separate thread to make sure I'm with you every step of the way!
April 22, 2022
The customer service from this app is appalling. Google reviews feature didn't work despite paying for the upgrade and attempts to get it fixed came with no effective response. Also be careful when changing up and down plans, they don't give you the remainder of your month, instead they charge you straight away, very dodgy.
Hi there Comfort Cards team, I've reached out to you on the ticket you have open regarding Google Reviews, and we'll be upgrading you to the correct plan free of charge for the next three months! We are always happy to adjust your invoice to account for any plan changes in the future so please don't hesitate to ask. The Google Reviews can take some initial configuration and we're already working on that with you in your ticket. Thank you for your review as it hold us accountable to high standards we set for our support. We're expanding our team to keep up with the rising demand from our merchants. We want to ensure all of our merchants get the swift service they are accustomed to at Stamped.