Stamped Product Reviews & UGC

Hi there Nordic team, I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants. We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this. Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team. Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!

Hi there Seoulbox team, I'm sorry that this has been your experience. We absolutely do care, and I think some of the confusion has come from our ticketing system. I see here 6 separate tickets with you, some of which had to be escalated to other teams outside of our default support inbox. The reviews sending issue is a known current bug that should be cleared up soon as our product team is working on it as we speak! To make sure this is not your experience again, I'm going to connect with you personally and come up with the right support plan for your business. Once again, our apologies and please know we are here to help :)

Hey there Leaf Society, I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved! Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :) We will do everything in our power to keep you running, please let us know if there's anything more we can do.

Hi there Moody Wick team, We're sorry to hear you've run into issues with set up. I've asked one of our senior support reps to reach out to you directly as I haven't seen any support requests from you. On that note, we're always here to help if you run into issues so please don't hesitate to email [email protected] any time! We also have our own self help centre if the YouTube videos aren't enough for your needs; https://support.stamped.io/

Hi there Amordentro team, It looks like we're already in communication through your open support ticket. I'm sorry that our weekend coverage is not as strong as our Mon-Fri support, but we do hope you can give us the chance to resolve your requests before making up your mind! We can absolutely help you out here, but you would need to provide our support team with the collaboration request we have already sent.

Hey there Popi Hair team, It looks like you're referring to a support ticket you created 2hrs ago. Blake is on it and should have a response to you soon! While we do not have live support, we do promise a first response time of 12hrs for email and more often our average first response time is between 3-4 hours! It sounds like you're referring to product grouping which we can definitely help with! We're happy to talk to you about your plan and your business' needs, but we do ask that you refrain from abusive language in your support tickets. Our tea is here to help and we want to keep our conversations respectful.

Hi there wooden world maps team, We do our best to provide valuable features on our free plan option; such as in-email and SMS Review Requests, customizable review fields, the ability to share reviews on social, and more! If you feel your business has scaled into a place where our basic plan would better suit your needs, we would be happy to help! I'm sure you'll understand as a business that these additional features required development, our support and continued maintenance. As we don't run any in app ads in our free plan like some other products, we have to ask a reasonable subscription fee for these options. Please feel free to create a support ticket anytime if you require our assistance maximizing the value that even our free plan can provide!

Hey there Toys Boutique, We're sorry to hear this has been your experience, especially seeing how you left this review the same day you downloaded us! I don't see any support tickets from you or your team, but please know we're all here to help if you have any issues. You can reach us any time at [email protected] We had a look at your website and there does not appear to be anything leftover from Stamped. Please give us a shout and let us know how we can help.

Hi there Delumani team, It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team! You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed. I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)

Hi Bleamx team, It looks like we've recently been in touch through our support channels and a solution has already been found! Aside from one ticket you created on a Friday and we couldn't get to until Monday; we've been able to get back to you within our SLO window of 12 hours. (We have limited support on weekends and ask for your patience) I do see a few tickets where we tried working with you and never heard back? It is always best to work with our Advocates until they are able to resolve your issues completely. Sometimes we require additional access to your account and this is a natural part of problem solving. I do hope we can continue working together, we value feedback like yours because it helps us improve!

Hi Odd World team, My apologies for any confusion here, it looks like your support request was escalated to our billing team without first being acknowledged. We would never wilfully ignore any issue especially one that concerns your finances! I have insured your ticket is being looked after and you should hear back from us soon if you haven't already. I'll make sure our team provides updates before escalating in the future to make sure this type of miscommunication doesn't happen again. Thank you for your feedback I do hope we can get this resolved for you soon.

Hi EcoLeo team! My apologies for the experience here as you have been waiting in our escalated process for some of the issues you reported. The caching issue affecting your account has been cleared and the customizations you make should save now! Some of our troubleshooting has been delayed by the reviews being removed before we could address the issue, and there were some permissions required as well which contributed to the additional back and forth. I've reached out directly on your open ticket with some additional answers to your queries that I hope help provide some support. Please let us know if there is anything else we can do to turn your experience around!

Hi Wild Dose team, It seems as if your ticket was related to a wider known issue our developers have been working on and have now pushed a solution for! I see also that your open ticket contains a number of unrelated issues all of which I see Elvis has been in touch with you on consistently to ensure you are well looked after. My sincere apologies for the spat of issues you were facing, though I do hope we've been able to work together to resolve these over the past several days. Please let us know if there is anything more we can do to change your experience with Stamped. We are here for our merchants and always look for ways to improve that support. All the best,

Hi there Art for Everyone team! I'm so sorry to hear about your experience. I'm seeing that Salem had responded to your ticket and I've asked that he keep an eye on that to help you get get onboarded. I've sent you a separate email as well to see if there's anything else we can do to help with the process. Thanks for the feedback on this part of your journey, we'll look into the overall import process to make sure it's as seamless as possible! We'd love the chance to change your experience and get you set up so please feel free to create a support ticket and we'll keep our eye out for you! All the best

Hi there Express Wig Braids team, I'm sorry to hear about your experience with exporting your reviews. We're going to reply to your support ticket with a screen recording that we hope will help show you how to include the photos in your next export attempt. While we don't always have the bandwidth to perform such exports on behalf of our merchants, we do want to ensure the process is smooth and you have what you need to succeed. I've submitted your feedback on the export process to our product team as well. I'll reach out on a separate thread to make sure I'm with you every step of the way!

Hi there Comfort Cards team, I've reached out to you on the ticket you have open regarding Google Reviews, and we'll be upgrading you to the correct plan free of charge for the next three months! We are always happy to adjust your invoice to account for any plan changes in the future so please don't hesitate to ask. The Google Reviews can take some initial configuration and we're already working on that with you in your ticket. Thank you for your review as it hold us accountable to high standards we set for our support. We're expanding our team to keep up with the rising demand from our merchants. We want to ensure all of our merchants get the swift service they are accustomed to at Stamped.

Hi Print and Proper team, Thanks for flagging your recent support experience here. We know the recent increase in wait times have been challenging for our merchants and we do apologize for that. We're expanding our team to regain the swift solution times our merchants have come to expect, and appreciate your patience in the meantime. I see Elvis has your ticket moving and has been able to assist you since your review? We'll be reaching out separately as well to make sure you have everything you need to recognize value with Stamped.

Hey there Euyi team, We've had a few calls together now and I hope our offer to trial the premium plan has gone well for you? Please let us know if there is anything more we can do to change your experience with Stamped!

Hey there Jolivur team, I apologize for the recent experience in our support queue. We have a bit of an increased wait after a recent surge in request volume with all our new merchants. We're expanding our team to make sure we are still able to provide the timely responses you've come to expect from Stamped. In the meantime, I've responded to your support ticket and we should have a resolution for you today! We appreciate your understanding and continued patience

Hey there Sous Vide Chef team, I am terribly sorry for the experience with our support you've highlighted here. We've reached out to you on your open ticket with us to help sync those reviews on the recent SKU changes! To keep up with the high request volume we've been experiencing recently, and preserve the world class support you're used to at Stamped; we are expanding our team and working around the clock across the globe! We hope to be back to the gold standard our merchants have come to expect very soon. In the meantime, we apologize for the delay, and will do our best to be there for you and all our wonderful Stamped.io merchants.