Product Reviews

Hi there, The Coffee Project. Thanks for taking the time to leave us a review for Product Reviews. I appreciate you providing everyone with the context surrounding your support ticket with us. Since you've already been communicating with the team, I strongly recommend that you continue speaking with them. The Live Team is able to authenticate you and your account, and is able to dive a lot deeper than what we can here on the Reviews Team. If you're continuing to have issues with the app, even with the help that they've been providing, please stress that with the team and let them know that the issues are persisting. We all do our best to help, and I'm confident that our team will continue working with you until a solution is found for your issue. -Imogen, Shopify Support

Hi there, Pravaah India. Thanks for taking the time to leave a review, and we're sorry to hear about this 404 issue you've been experiencing with Product Reviews. When looking into these 404 issues, they usually end up being the result of a cookies setting issue with the browser you're using to login to Shopify. Product Reviews requires cookies to be enabled in order for it to load as expected. You can confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to stop using this type of window to login to your store, as this causes Product Reviews not to work, because these windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA. This will allow us to get you authenticated to make sure that we can look into any additional errors. -Imogen, Shopify Support

Hey, there. Thanks so much for taking the time to leave a review for Product Reviews. I can let you know that this issn't a compliance issue based on your region of operation, and with that being said, I'm so sorry to hear that these issues have disrupted your business. Investigating these 404 issues, they typically end up being the result of a cookies setting issue with the browser you're using to login to your Shopify store. Product Reviews requires cookies to be enabled in order for it to function and load as needed. You can confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to not use this type of window to login to your store, as this will cause Product Reviews not to work, as these types of windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA. This will allow us to get you authenticated to make sure that we can look into any additional errors. -Imogen, Shopify Support

Hi there, Degree Seven. Thanks for taking the time to leave a review for Product Reviews. We have seen some users reporting this issue with 404 errors in a pretty large volume. Looking into these issues, they typically end up being the result of a cookies setting issue with the browser you're using to login to your Shopify store. Product Reviews requires cookies to be enabled in order for it to function and load as needed. You can confirm this is a cookies issue by using a different browser to login to your store and to open Product Reviews. Additionally, if you're using a private viewing/incognito browser, you'll need to not use this type of window to login to your store, as this will cause Product Reviews not to work, as these types of windows block cookies from functioning. The method used to enable cookies differs between browser. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA, as we'll need to authenticate your account to dig into any potential deeper issues. -Imogen, Shopify Support

Hello, there. Thank you for reaching out and bringing this to our attention! It is possible that the issue could be due to your Chrome browser, as the Product Reviews app requires storing cookies in order to work properly. In addition, you also can't use incognito/private windows as they prevent cookies from being stored. Can you double-check the cookies settings (Chrome menu > settings > privacy and security > cookies and other site data) on your browser and see if that helps resolve the problem? If your browser has cookies enabled and the issue continues to persist, then it looks like we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support

Thank you for reaching out and bringing this to our attention! I've taken a look using Google Chrome, and I didn't have any luck replicating the 404 error on my end. However, I was able to find that some merchants are experiencing this issue due to the cookies settings or when using an incognito/private window. Can you double-check the cookies cookies in your browsers' settings (Chrome menu > settings > privacy and security > cookies and other site data) and see if that can help resolve this issue? If your browser already has cookies enabled and the issue persists, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support

Thank you for getting in touch and informing us that you're having this issue. This error can occur when the Product Reviews app doesn't have access to your browser's cookies; I'd recommend making sure that you're not accessing your store through a private or Incognito window, and that you have cookies enabled within your browser. If you've checked this and the issue persists, please reach out to our support directly for further support: https://bit.ly/2AWw5VA. -Victor

Hey, there. Thanks for leaving a review for us. I'm so sorry to hear about this 404 error you're facing. I took sometime to check out our incident log, and we appear to have no record of any outages that would have triggered this. There is a chance it could be something local, so I recommend trying a cache and cookies clear for your browser, and then seeing if you can load the application afterwards. If your issue persists, I recommend reaching out to our Live Team for some additional troubleshooting: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

Hey, there. Thank you so much for leaving a review for us. I'm sorry to hear about this 404 error you encountered. I took sometime to check out our incident log and we have no record of any outages that would have triggered this issue. There is a chance it could be something local, so I recommend doing a cache and cookies clear, and then see if you can load the application. If your issues persist, I recommend reaching out to our Live Team for some additional troubleshooting: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

I'm sorry to hear that you've had issues importing your reviews into the Product Reviews app and thank you for notifying us of the issue here. I would first recommend checking out our help documentation about CSV review imports and making sure that you're following the listed instructions: https://bit.ly/3KE7xj0. Importing CSV files can often result in an error even if the mistake in the file is small, so it's also worth checking your CSV file again to make sure there aren't any errors or typos. If you're still unable to locate the issue and are still receiving an error message when you try to import, you can contact our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

I am sorry to hear that you've had a negative experience with the Product Reviews app and have not received the support you were looking for when you reached out to us directly. If you'd like additional support, please feel free to post a thread on our Community Forums (https://bit.ly/3Dra90R) about this issue and tag me (@Victor) and I would be happy to look into this further for you. -Victor, Shopify Support

I'm sorry to hear that you've had this problem and thank you for letting us know here. If you're having the same issue after reinstalling the app, I would try accessing it through different browsers and devices to see if it's consistently failing to load across each one. You can contact our support team directly if the problem persists; they can be reached through our Help Center through this link: https://bit.ly/2AWw5VA. -Victor

Hi there, Tree Buddees. Thank you so much for taking the time to leave a review for us. I'm sorry to hear that our we've let you down when it comes to our customer care. We strive to provide excellent service whenever we can, and I'm hoping that my assist here helps repair your trust with us. Although Shopify does not have a direct phone that you can call for support, we do offer support via phone-calls through our 'Callback' system. In order to access this, you'll want to visit our help portal, (https://bit.ly/3c5icUc), and login to your store. Then, type anything into the search bar that appears. Once the results generate, scroll down the page and select the 'Contact Us' button that appears. From there, select your desired support option, in this case being the 'Callback' option, and you'll be able to provide us with contact info so we can quickly call you and get in touch. Please, give the above steps a try, and our Live Team should be able to assist you with any issues you're currently facing. -Imogen, Shopify Support

Hi, there. Thank you so much for taking the time to leave a review for us and the Product Reviews app. There are been folks that have reached out to us regarding errors trying to launch the application, and we've found that cache and cookies clear of their browser usually clears this issue up. I recommend giving that a try. If the problems persist, please reach our to our Live Support Team using this link, (https://bit.ly/3c5icUc), so they can assist you with live troubleshooting and finding a resolution. -Imogen, Shopify Support

Hey, there. Thank you for taking the time and bringing this to our attention. We weren't able to replicate the same issue on our end. However, it is possible that your browser may be blocking the necessary cookies for the app to work properly. This error can usually be resolved by enabling cookies (https://bit.ly/3JWpsB5) in your browser. If the issue continues to persist, then we'll need to access your account in order to resolve the issue. Please contact our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V). Cheers! -Elias, Shopify Support

I am sorry to hear that you're having this issue and we appreciate you sharing your feedback with us here. The 404 error can usually be resolved by enabling cookies in your browser and making sure that you are not accessing the Shopify admin via a private or Incognito window. If the issue persists, please contact our support team directly so we can troubleshoot further: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for getting in touch and notifying us of this problem. This is a known issue and our belief is this that this usually occurs when merchants are accessing the app via an Incognito or private window, as the app does need cookies to work properly. If this is how you are accessing the app, please try accessing it through a regular browser window and this will hopefully resolve the issue. If you're still having issues, please reach out to our support team directly so we can authenticate you on the store and take a closer look: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Hi, AGCreations14. Thank you for your feedback. Can you please tell me which device and browser you are using currently to try and access the app? I would advice trying on Google chrome, on the most up to date version of the browser. Thank you -Ivy, Shopify Support

Hi, thanks so much for taking time to submit a review. I will absolutely be passing this feedback onto our App Dev team. Can I ask for how you would prefer the prices to be displayed? Thank you - Ivy, Shopify Support

I am sorry to hear that you're experiencing this issue and would encourage you to contact our support team directly so that this can be investigated in more detail. You can reach them through the Shopify Help Center: https://bit.ly/2AWw5VA. Thank you for reaching out and I hope our team will be able to help you resolve this problem. -Victor, Shopify Support