Upsell.com ReConvert Bundles
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell
Rating
4.8
feedback
2,731
chart
#53
All reviews
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April 12, 2024
doesn't work all the time, support wasn't great.
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Sept. 29, 2023
Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Aug. 6, 2023
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there, Can you please get back to me at [email protected]? I will solve this for you, I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you, Eric | ReConvert CEO
March 29, 2025
I had been a long-time user of the ReConvert App. However, several months ago the App was updated and I had to reconfigure my setup. Unfortunately, I couldn't get the new configuration to work properly and reached out to support. Whilst the team was pleasant, nobody seemed to want to take any responsibility. I was given links to confusing instructions and was in a continuous loop trying to get support, being told someone was working on my case, never hearing anything, and following up. I supplied a detailed plan of what I was trying to achieve and was told someone would configure it for me. It never happened. Months of more follow-up passed until one of the managers stepped in to apologise. He asked what he could do to turn my experience around so I told him I just wanted the App to work as it had before the update. When I never got a response, I followed up...then I gave up! I've since uninstalled ReConvert and moved to a new App which is much more user-friendly. As such, I've edited my original 5-star review to 1-star to reflect my terrible experience that cost me Christmas sales.
Hi Paige, Thank you for sharing your experience - we’re deeply sorry for the frustration this caused and take full responsibility for the delays in resolving your case. We’ve sent a detailed response privately to address your concerns and are committed to making this right. Your feedback is invaluable, and we’re working diligently to improve our support processes to prevent this from happening again. If you need anything further, please don’t hesitate to reach out directly. Sincerely, Jordan Customer Care Supervisor ReConvert
Oct. 17, 2022
Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Hi everyone at Alpine Products :) Thank you for giving us a chance and thank you for your honest review. I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members. I want to address some of the points mentioned in your review: 1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :) 2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing. This is what we make it look like by default: shorturl.at/oIL38 But you can easily make it look like this: shorturl.at/fopU9 Or even like this: shorturl.at/nC279 to prevent any confusion from happening. I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary. Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches. Looking forward to your reply, Eric | ReConvert CEO
April 7, 2022
OH and they hound you for a review (in-app) most likely to curate/stop the bad reviews so they never end up here where they matter. Im smarter than that so you want a review so badly, cool, I'll post it here manually. Pricing is way too much. Their "funnel monster" expects you to give 30% off by default. Might be good for cheap small items. Beware of there success rate claiming high ROI. We had 2 customers call trying to cancel the item they were upsold due to misleading button placement. 9 offers accepted and I have made maybe $10 after shipping costs, app costs etc. Also I get charged for all orders I earned?? Not ones that you were actually effective in getting an upsale!? NO!!!!! Ive had this less than a month! Oh trail is also crap because it automatically goes to a paid plan after you exceed the "free trail order limit" Unbiased review and had high hopes for this app, but its not going well. I would not recommend.
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Nov. 3, 2021
J'ai voulu mettre l'application et depuis je n'ai plus de popup panier. Du coup impossible pour les gens de faire une conversion. Ne mettez surtout pas cette application. I wanted to put the application and since I have no more popup cart. So it's impossible for people to make a conversion. Do not put this application.
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Sept. 1, 2021
DISGUSTED WITH THE PEOPLE WHO RUN THIS APP.......CHARGED ME £50 FOR NO REASON....THEN SAID THEY'D REFUND IF I REMOVED THE BAD REVIEW.....THEY ASKED ME TO RE INTALL THE APP THEN THEY COULD ISSUE THE REFUND. NOT ONLY DID THEY NOT DO THIS...THEY THEN CHARGED ME ANOTHER £25 THE FOLLOWING MONTH. SO NOW IM £75 DOWN....TOTAL RIP OFF.....AVOID AT ALL COSTS.
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
Oct. 1, 2020
The one star is because they keep emailing me even though I deleted the app as it wasn't what I was after. I asked them to remove me off their database and tried to unsubscribe but continue to get sent emails. Very bad practice! Update: now they have seen my review the messaging has got worse to the point of stalking! They have sent me messages via Facebook, my website chat and WhatsApp asking me to remove my review. Do they not realize the reason they got the 1 star review was because of all the messaging in the first place?!
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
July 18, 2020
The FIVE STAR reviews.... what????? There simply has to be a reason for this. I don't understand. Not only is the preview shakey (litterally shakes when you try to scroll down the page to the bottom) but when you've spent hours figuring and adding all you want and then go back to change either side of the Thank You page, the preview for the right side never changes. Then when you go back to the dashboard, to try to click "customize" for anything you've tried to create, you are taken nowhere... however, one thing that does happen when you click the "customize", the odd thing is, the "actions" tab drop-down opens, of which you can click NOTHING. When you click "actions" NOTHING AT ALL HAPPENS.... not even a mistake drop-down. Then when you try to go to templates again, you can no longer select one to try to customize and you cannot delete the one you have already made to try another one. Waste of THREE HOURS OF MY TIME!
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
April 6, 2020
inititally I had issued with the app when requesting a refund they asked me to update my review to get a refund. I am now giving them a 1 star from my original 3 star . I would not recommend this app.
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success
Aug. 20, 2019
**Updated review -- The developer has reached out to us many times to remove our review. The developer is constantly "updating" the review so we have an email notification every day. I found it very unprofessional and definitely not helping to remove the review, it actually makes it a worst experience. You better "like" this app because if not you'll get emails every day to remove your review. That might explain why there is no review at all under 5-4 stars -- Since the beginning of installation, "bad getaway" error page. Can't even load the dashboard. Feels unsafe for an app that access to your data and checkout.
I'd like to put this right for you - please could you come back to me, I've sent you a couple of messages 🙏 Avraham Director of Customer Success