Upsell.com ‑ ReConvert Upsell

Very bad support. Very slow responses. I had a technical issue and waited more than two days, and still, no one assisted.

Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made. Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app". After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)

need plus plan to edit checkout!! very bad

App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week

Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo

Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.

The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.

Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus

doesn't work all the time, support wasn't great.

Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!

I had been a long-time user of the ReConvert App. However, several months ago the App was updated and I had to reconfigure my setup. Unfortunately, I couldn't get the new configuration to work properly and reached out to support. Whilst the team was pleasant, nobody seemed to want to take any responsibility. I was given links to confusing instructions and was in a continuous loop trying to get support, being told someone was working on my case, never hearing anything, and following up. I supplied a detailed plan of what I was trying to achieve and was told someone would configure it for me. It never happened. Months of more follow-up passed until one of the managers stepped in to apologise. He asked what he could do to turn my experience around so I told him I just wanted the App to work as it had before the update. When I never got a response, I followed up...then I gave up! I've since uninstalled ReConvert and moved to a new App which is much more user-friendly. As such, I've edited my original 5-star review to 1-star to reflect my terrible experience that cost me Christmas sales.

Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.

OH and they hound you for a review (in-app) most likely to curate/stop the bad reviews so they never end up here where they matter. Im smarter than that so you want a review so badly, cool, I'll post it here manually. Pricing is way too much. Their "funnel monster" expects you to give 30% off by default. Might be good for cheap small items. Beware of there success rate claiming high ROI. We had 2 customers call trying to cancel the item they were upsold due to misleading button placement. 9 offers accepted and I have made maybe $10 after shipping costs, app costs etc. Also I get charged for all orders I earned?? Not ones that you were actually effective in getting an upsale!? NO!!!!! Ive had this less than a month! Oh trail is also crap because it automatically goes to a paid plan after you exceed the "free trail order limit" Unbiased review and had high hopes for this app, but its not going well. I would not recommend.

J'ai voulu mettre l'application et depuis je n'ai plus de popup panier. Du coup impossible pour les gens de faire une conversion. Ne mettez surtout pas cette application. I wanted to put the application and since I have no more popup cart. So it's impossible for people to make a conversion. Do not put this application.

The one star is because they keep emailing me even though I deleted the app as it wasn't what I was after. I asked them to remove me off their database and tried to unsubscribe but continue to get sent emails. Very bad practice! Update: now they have seen my review the messaging has got worse to the point of stalking! They have sent me messages via Facebook, my website chat and WhatsApp asking me to remove my review. Do they not realize the reason they got the 1 star review was because of all the messaging in the first place?!

The FIVE STAR reviews.... what????? There simply has to be a reason for this. I don't understand. Not only is the preview shakey (litterally shakes when you try to scroll down the page to the bottom) but when you've spent hours figuring and adding all you want and then go back to change either side of the Thank You page, the preview for the right side never changes. Then when you go back to the dashboard, to try to click "customize" for anything you've tried to create, you are taken nowhere... however, one thing that does happen when you click the "customize", the odd thing is, the "actions" tab drop-down opens, of which you can click NOTHING. When you click "actions" NOTHING AT ALL HAPPENS.... not even a mistake drop-down. Then when you try to go to templates again, you can no longer select one to try to customize and you cannot delete the one you have already made to try another one. Waste of THREE HOURS OF MY TIME!

They show unauthorized ads from the URL falconlabs.us in the checkout. They used to be good but I don't know why they did this.

inititally I had issued with the app when requesting a refund they asked me to update my review to get a refund. I am now giving them a 1 star from my original 3 star . I would not recommend this app.

**Updated review -- The developer has reached out to us many times to remove our review. The developer is constantly "updating" the review so we have an email notification every day. I found it very unprofessional and definitely not helping to remove the review, it actually makes it a worst experience. You better "like" this app because if not you'll get emails every day to remove your review. That might explain why there is no review at all under 5-4 stars -- Since the beginning of installation, "bad getaway" error page. Can't even load the dashboard. Feels unsafe for an app that access to your data and checkout.