AfterShip Returns & Exchanges
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We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times. Customer service does respond fairly quickly.
Hello JJ Malibu's Team, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused. Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed. We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues. Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations. Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further. Warm Regards, Team AfterShip
Great chat assistance, got my issue solved quickly
Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison. The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you. The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.
The team is incredibly helpful, responsive, and easy to work with.
Fantastic support and service by Dhanush Nair. Next level.
So far, the app is working really well. There was a lot of features to setup, but everything was well documented. Support service is also really quick and helpful!
Damandeep was awesome! He was patient and I can't be more grateful in times like today. Most people would close out the ticket after one minute of no response. He stayed on with me for a long time and made sure my issue was resolved. Thanks again!
Thank you to the support team for their help with every issue I encountered. I would especially like to thank Mr. Dhanush for patiently answering all of my questions.
The Rep. was friendly and helpful. Fixed the issue fast and was able to explain to me the problem.
Great support, especially Dhanush was of great help!
Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes. The app works perfectly, and I have not had any issues with it in 3 years. Thanks team!
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