Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,409
chart
#897
All reviews
Review RSS Feed
Jan. 21, 2025
Absolutely brilliant, fixed my problem in seconds! thank you
Thank you for the fantastic review! We're so glad we could fix your issue quickly. If you need anything else, we're here to help! 😊 - Kevin & Rivo Team
Jan. 21, 2025
Brian helped me resolve my problem under 5minutes and even helped me on a future question I didn't ask yet. Thank you so much !
That's awesome to hear! We're glad the support was quick and helpful. If you need anything else, just let us know! 😊 - Kevin & Rivo Team
Jan. 20, 2025
Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.
Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊 - Kevin & Rivo Team
Jan. 20, 2025
Jel has been amazing!! The quickest customer service eveeeeer <3 Thank you so much guys!!!
Thank you for the fantastic review! We're thrilled that our customer service was the quickest ever. If you need anything else, we're always here to help! 😊❤️ - Kevin & Rivo Team
Jan. 19, 2025
I understand that Jel, one of the customer service agents, may have been having a bad day, but that day turned into a significant issue for me. This all started when I accidentally deleted Rivo's landing page while cleaning out my Pages, which broke the connection between the Rivo platform and my shop. I reached out to customer service for documentation on how to fix it and included two screenshots to illustrate the issue. I also mentioned in passing that I wanted to remove a broken footer on the landing page I had left. Unfortunately, Jel misunderstood or overlooked the 404 error screenshots and instead focused solely on the footer. She asked for access to my store and "fixed" the footer the way she thought it should be. The problem? In doing so, she unintentionally broke all the footers across my entire site. I revoked her access and followed up to inform her of the issue—not looking for a resolution, as I could fix it myself, but simply to let her know about the mistake. I also mentioned that her access had been revoked. She quickly responded, claiming the problem had been fixed and asking me to check. This response was frustrating because it was both inaccurate and misleading. The issue was still unresolved, and even if she had attempted a fix within seconds, it couldn’t have saved without access to my store. I clarified multiple times that I had already revoked access and was not comfortable granting it again due to the risk of further mistakes. As someone only a few hours into using Rivo, I really hope things improve from here. However, this combination of platform issues and a frustrating customer service experience has raised some red flags.
Hey Karen, I'm sorry for any confusion here and I'm happy we were able to resolve things over email. I hope your experience with Rivo going forward works out better! Thank you and chat with you soon. Cheers,
Jan. 19, 2025
Jel was incredibly helpful and right away made me feel that she wanted to help me and my business. Not only did she help me with what I was inquiring about but she also went above and beyond and offered a suggestion that would help my business. Thank you, Jel and Rivo Team!
Thank you for the amazing feedback! We're so glad to hear that our team went above and beyond to help you and your business. If you need anything else, we're always here for you! 😊 - Kevin & Rivo Team
Jan. 14, 2025
She was amazing!!
So glad to hear that! If you need more help, we're just a message away! 😊 - Kevin & Rivo Team
Jan. 14, 2025
Jan. 14, 2025
Arianne with the live chat support was so helpful!! I had a customer wondering how to redeem points and she made a step by step tutorial video for the customer to follow on our actual website Thanks so much for the quick responses and help
That's awesome to hear! We're glad our live chat support could provide the step-by-step help your customer needed. Thanks for letting us know—we're here whenever you need us! 😊 - Kevin & Rivo Team
Jan. 13, 2025
I have been using this app for about a year now - everything is great! I recently updated the Shopify theme and needed support to solve a small problem with the page display. Paul from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!
Thanks so much for your kind words! We're so happy to hear that our support was able to help with the theme update. If you ever need anything else, we're always here for you! 😊 - Kevin & Rivo Team
Jan. 11, 2025
Friendly and quick with response.
Thanks for the kind words! We're glad you had a great experience with our quick and friendly support. Feel free to reach out anytime! 😊 - Kevin & Rivo Team
Jan. 11, 2025
Easy to navigate and Dan was really helpful!
We're so happy you found everything easy to navigate and that our support was helpful. Let us know if you need anything else! 😊 - Kevin & Rivo Team
Jan. 11, 2025
We're using Rivo Loyalty for quite some time now and the experience has been amazing so far. It was easy to set it up and if any questions or issues occured, Jel and Dan were able to fix it within minutes. Our customers are very happy with this module and its benefits and so are we!
We're so glad you’ve had a great experience with Rivo Loyalty. It’s amazing to know that both you and your customers are loving it. We're always here if you need anything! 😊 - Kevin & Rivo Team
Jan. 9, 2025
We got warmly welcome and the team was really helpful to support with any questions.
We're thrilled to hear you felt welcomed and supported. If you ever need anything else, we're always here to help! 😊 - Kevin & Rivo Team
Jan. 8, 2025
Awesome app with awesome support!
Thank you for the fantastic review! We're so glad you love the app and our support. We're here anytime you need us! 😊 - Kevin & Rivo Team
Jan. 6, 2025
Jel was great. All the other customer service was great as well.
Thank you for the wonderful feedback! We're thrilled to hear you had a great experience with our customer service team. We're here whenever you need us! 😊 - Kevin & Rivo Team
Jan. 6, 2025
Jel from the support team is very kind and helpfull
Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊 - Kevin & Rivo Team
Jan. 6, 2025
Still early for me but so far so good !
Thanks for sharing your thoughts! We're glad to hear things are going well so far. Feel free to reach out if you need anything as you continue exploring! 😊 - Kevin & Rivo Team
Jan. 5, 2025
The App was a welcome surprise, and to date looks like it will be a permanent and well used feature within our store. Abbie assisted me with a couple of things, which was super smooth, and even offered a couple of other tips for things we hadn't picked up. Overall App looks like it is certainly fit for function, and so far the experience and customer service experience has been exemplary.
Thank you for the fantastic review! We're thrilled that the app is fitting perfectly into your store and that our support team was able to assist with useful tips. We're here for you anytime! 😊 - Kevin & Rivo Team
Jan. 3, 2025
Abbie was so lovely and helpful! They made my query so easily fixed.
Thank you for your kind words! We're so happy to hear our support team made everything easy for you. We're here anytime you need help! 😊 - Kevin & Rivo Team