Rivo Loyalty & Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,205
chart
#347
All reviews
Rating Breakdown
Review RSS Feed
June 20, 2024
I recently started using the Rivo app and have been thoroughly impressed with its functionality and user-friendly interface. What made my experience even better was the exceptional customer service provided by Abbie. She was incredibly helpful and patient, answering all my questions promptly and thoroughly. Her support made navigating the app and utilizing its features much easier. I highly recommend the Rivo app, and a special shout-out to Abbie for her outstanding assistance!
Thank you so much for your fantastic review! We're delighted about your positive experience with our app and customer service. Your shout-out means the world to us! - Kevin & Rivo Team
June 20, 2024
This app is very easy to use and the customer service I have experienced is top notch!
Thank you so much for your kind words! We're thrilled you find our app easy to use. Our team is here to help whenever you need us! - Kevin & Rivo Team
June 19, 2024
best app they do help you with your problems
Thank you for your kind words! We're glad to hear our app is helping you out. If you have any more questions or need further assistance, just let us know! - Kevin & Rivo Team
June 17, 2024
very great app, I use to choose simile as my loyalty app, but the price too expensive for me, with Rivo, the price is much much better, and the greatest part is customer support, that really impressive me
Thank you so much for your kind words! We're thrilled you're enjoying Rivo and our customer support. We always strive to offer great value. Your feedback means a lot to us! 😊 - Kevin & Rivo Team
June 17, 2024
Friendly employee and solved my problem. Thanks a lot!
Thank you for your feedback! We're glad our team could assist you effectively. Let us know if you need anything else in the future! - Kevin & Rivo Team
June 16, 2024
The app is great but the customer service is UNBELIEVABLE. They will walk you through any issues you have, step by step and stay with you until its fixed.
Thank you for your kind words! We're delighted you're happy with our app and customer service. We're here to help anytime you need us! - Kevin & Rivo Team
June 16, 2024
Thank you for your help Arianne! Great App!
Thank you so much! We're thrilled you love our app! Your feedback means a lot to us. Enjoy using it! - Kevin & Rivo Team
June 12, 2024
I just started using this app. So far so good. Pete has really helped me along the way. A few little hiccups with setting things up, and tricky to grasp everything, but the support has been great so far. I do wish they had a few more training courses available to help newbies or an option for a flat rate to get a bit more support and direction. However, the software and features are pretty great for the price. I think this will be a true asset to my store.
Thanks for your feedback! We're glad our support team has been helpful. We'll consider more training options to better assist new users like yourself. Happy to have you with us! - Kevin & Rivo Team
June 12, 2024
I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.
Thrilled to hear about your positive experience! Thanks for choosing our Scale plan. We're always here to support your growth and make sure you have everything you need. Thanks for the fantastic review! - Kevin & Rivo Team
June 12, 2024
Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!
Thanks for your review! Glad to hear our support team could help you navigate those initial bumps. We're excited to see your loyalty program thrive with Rivo! - Kevin & Rivo Team
June 7, 2024
Great experience with Pete, who helped set up the initial settings. He was also very helpful with other features on the app, as well as some of our other website features as well.
Thanks for sharing! We're thrilled our team could assist you with setting up and exploring our app's features. We're always here to help! - Kevin & Rivo Team
Aug. 12, 2024
I have had a great experience with the Rivo Loyalty & Referrals app. I had the pleasure of working with Arianne through chat and she was very helpful! Thank you, Arianne!
Thank you! So glad you found our chat helpful and understanding. We're always here for you! 😊 - Kevin & Rivo Team
June 4, 2024
great servcie
Thanks for the kind words! We're thrilled to hear you had a great experience with us. Looking forward to serving you again soon! 😊 - Kevin & Rivo Team
June 3, 2024
Excellent app and great customer service! 10 out of 10!
Thank you so much for your awesome review! We're thrilled you love the app and our service. 10/10 from you is the best reward! 😊 - Kevin & Rivo Team
May 30, 2024
Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!
Thrilled you're enjoying the app and our service! We're here to help make your experience awesome. Let us know if you need anything else! - Kevin & Rivo Team
May 29, 2024
Friendly and fast
We're glad you had a positive experience! Thanks for your feedback. Let us know if you need anything else. 😊 - Kevin & Rivo Team
May 29, 2024
Effective, timely, supportive and informational
Thank you for the kind words! We're thrilled our support met your needs. Here to help whenever you need us! - Kevin & Rivo Team
May 29, 2024
It was great experience with the app and your support team (Pete)
Delighted to hear you had a great experience with both the app and our support team! Thanks for sharing your positive feedback! 😊 - Kevin & Rivo Team
May 28, 2024
User freindly application everything works as it should i strongly recommend it. And the support is so helpfull and they know what they are doing. And many thanks to Arianne for all help and the good support.
Glad you found our app user-friendly and reliable! 🌟 Thanks for recommending us and highlighting our helpful support team! We're here whenever you need us. 😊 - Kevin & Rivo Team
May 28, 2024
There is only a reason why they have 4.9 stars. THEY'RE AMAZING!!! Special thanks to Arianne for predicting our requests and supporting us.
Thrilled you found us amazing! 🌟 Thanks a ton for the shoutout! Our support team's always here to predict and meet your needs. 😊 - Kevin & Rivo Team