Rivo: Loyalty Program, Rewards

Feb. 3, 2025

Steeds snelle en vriendelijke klantenservice! Altijd goede hulpè

Feb. 2, 2025

Pete did a great job and fast very satisfactory

Feb. 2, 2025

It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

Jan. 31, 2025

I recently integrated the Rivo App on my Shopify store and couldn't be happier with the experience. The app itself is incredibly intuitive and offers a wide range of features that have significantly enhanced my store's functionality. From collecting customer reviews to establishing a loyalty programme, Rivo has proven to be an invaluable tool for boosting both sales and customer engagement. What truly stood out was the exceptional support I received from Jel during the setup process. Jel was incredibly knowledgeable and patient, guiding me through each step with clear instructions and helpful tips. Any questions I had were swiftly addressed, ensuring a smooth and hassle-free integration. The customisation options provided by the app allowed me to tailor it perfectly to match my brand's aesthetic, which was a major plus. Additionally, the automated features have saved me a great deal of time, allowing me to focus on other aspects of running my business. Overall, I highly recommend the Rivo App to any Shopify store owner looking to enhance their customer interaction and streamline operations. The combination of a powerful app and top-notch customer support from Jel makes it a fantastic choice!

Jan. 30, 2025

I have been super impressed with Rivo. I have tried all of the regulars out there after being in business for 17 years. Rivo has had the easiest integration, easiest team to work with and no hidden fees or bogus ways to upcharge you. It's straightforward, stable and it just works- which has actually been super hard to find. The UI for the store owner is easy and their support is super responsive

Jan. 30, 2025

Great App, Bryan was very helpful and sorted my issue very quickly

Jan. 29, 2025

I really appreciated the application which was very useful on my store, moreover when I had a problem the customer support was very responsive and fast. I especially thank Bryan who helped me a lot and even advised me.

Jan. 28, 2025

Arianne was very helpful and she could help me with what I was hoping to do, great customer service

Jan. 27, 2025

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Jan. 27, 2025

très bonne application et super service client ils m'ont bien aidé, merci je recommande vivement

Jan. 27, 2025

Abbie helped me to remove the ‚Powered by Rivo‘ branding and was sooo nice. The customer support is the best I ever had in my life. I just stared using the app so can not tell much about it yet but the support is the best.

Jan. 26, 2025

Amazing customer support, Arianne solved my issue in a few minutes with the friendliest attitude.

Jan. 25, 2025

My Live Chat with Pete was SUPER helpful. Thank you Pete!

Jan. 24, 2025

I have not turned it on just yet, but I did a lot of research on Loyalty apps and this one has the features I need plus it has a good price tag and great reviews. I will know more when I get running on it when the site it ready.

Jan. 24, 2025

Jan. 24, 2025

Jel was lovely to talk too, very helpful and helped me completed what I asked

Jan. 21, 2025

Absolutely brilliant, fixed my problem in seconds! thank you

Jan. 21, 2025

Brian helped me resolve my problem under 5minutes and even helped me on a future question I didn't ask yet. Thank you so much !

Jan. 20, 2025

Jel has been amazing!! The quickest customer service eveeeeer <3 Thank you so much guys!!!

Jan. 19, 2025

I understand that Jel, one of the customer service agents, may have been having a bad day, but that day turned into a significant issue for me. This all started when I accidentally deleted Rivo's landing page while cleaning out my Pages, which broke the connection between the Rivo platform and my shop. I reached out to customer service for documentation on how to fix it and included two screenshots to illustrate the issue. I also mentioned in passing that I wanted to remove a broken footer on the landing page I had left. Unfortunately, Jel misunderstood or overlooked the 404 error screenshots and instead focused solely on the footer. She asked for access to my store and "fixed" the footer the way she thought it should be. The problem? In doing so, she unintentionally broke all the footers across my entire site. I revoked her access and followed up to inform her of the issue—not looking for a resolution, as I could fix it myself, but simply to let her know about the mistake. I also mentioned that her access had been revoked. She quickly responded, claiming the problem had been fixed and asking me to check. This response was frustrating because it was both inaccurate and misleading. The issue was still unresolved, and even if she had attempted a fix within seconds, it couldn’t have saved without access to my store. I clarified multiple times that I had already revoked access and was not comfortable granting it again due to the risk of further mistakes. As someone only a few hours into using Rivo, I really hope things improve from here. However, this combination of platform issues and a frustrating customer service experience has raised some red flags.