Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#997
All reviews
Review RSS Feed
Jan. 30, 2025
Great App, Bryan was very helpful and sorted my issue very quickly
Thank you for the awesome review! We're glad the app helped and that our support resolved your issue quickly. Don’t hesitate to reach out if you need anything else – we’re here for you! - Kevin & Rivo Team
Jan. 29, 2025
I really appreciated the application which was very useful on my store, moreover when I had a problem the customer support was very responsive and fast. I especially thank Bryan who helped me a lot and even advised me.
Thank you for the wonderful feedback! We're so glad the app has been useful for your store. We’re also thrilled to hear that our support was responsive and helpful. We appreciate your kind words – we’re always here to help! - Kevin & Rivo Team
Jan. 28, 2025
Arianne was very helpful and she could help me with what I was hoping to do, great customer service
Thanks so much for the kind words! We’re thrilled our team could help you achieve what you were hoping for. Don’t hesitate to reach out if you need anything else – we’re here for you! - Kevin & Rivo Team
Jan. 27, 2025
I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!
Using app
17 days
Total reviews
2
Average rating
4.5
Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth! - Kevin & Rivo Team
Jan. 27, 2025
très bonne application et super service client ils m'ont bien aidé, merci je recommande vivement
Merci pour vos excellents commentaires ! Nous sommes ravis que notre soutien ait pu vous aider. Nous apprécions vraiment votre recommandation et sommes là chaque fois que vous avez besoin de nous ! - Kevin et l'équipe Rivo
Jan. 27, 2025
Abbie helped me to remove the ‚Powered by Rivo‘ branding and was sooo nice. The customer support is the best I ever had in my life. I just stared using the app so can not tell much about it yet but the support is the best.
Thanks so much for your kind words! We're thrilled to hear you had a great support experience. Feel free to reach out anytime – we're here to help as you explore all the app has to offer! - Kevin & Rivo Team
Jan. 26, 2025
Jan. 26, 2025
Amazing customer support, Arianne solved my issue in a few minutes with the friendliest attitude.
Thank you for the amazing feedback! We're so happy to hear that our support was quick and friendly. If you need anything else, we're always here to help! 😊 - Kevin & Rivo Team
Jan. 25, 2025
My Live Chat with Pete was SUPER helpful. Thank you Pete!
You're very welcome! We're so glad to hear the live chat was super helpful. If you need anything else, we're here for you! 😊 - Kevin & Rivo Team
Jan. 24, 2025
I have not turned it on just yet, but I did a lot of research on Loyalty apps and this one has the features I need plus it has a good price tag and great reviews. I will know more when I get running on it when the site it ready.
Thanks for sharing! We're happy to hear that the app meets your needs so far. Once you get everything set up, feel free to reach out if you need any help— we’re here to support you! 😊 - Kevin & Rivo Team
Jan. 24, 2025
Jan. 24, 2025
Jel was lovely to talk too, very helpful and helped me completed what I asked
Thanks for the great feedback! We're so glad you had a positive experience. If you need anything else, we're always here to help! 😊 - Kevin & Rivo Team
Jan. 21, 2025
I just want to say a big THANK YOU to Abbie, she is a star! She helped me very quickly, in a professional and friendly at the same time manner, and made me feel a valued customer! Once again THANK YOU Abbie!
Thank you for the wonderful feedback! We're so glad to hear you had such a positive experience. We truly appreciate your kind words, and we're always here if you need anything else! 😊 - Kevin & Rivo Team
Jan. 21, 2025
Absolutely brilliant, fixed my problem in seconds! thank you
Thank you for the fantastic review! We're so glad we could fix your issue quickly. If you need anything else, we're here to help! 😊 - Kevin & Rivo Team
Jan. 21, 2025
Brian helped me resolve my problem under 5minutes and even helped me on a future question I didn't ask yet. Thank you so much !
That's awesome to hear! We're glad the support was quick and helpful. If you need anything else, just let us know! 😊 - Kevin & Rivo Team
Jan. 20, 2025
Jel has been amazing!! The quickest customer service eveeeeer <3 Thank you so much guys!!!
Thank you for the fantastic review! We're thrilled that our customer service was the quickest ever. If you need anything else, we're always here to help! 😊❤️ - Kevin & Rivo Team
Jan. 19, 2025
I understand that Jel, one of the customer service agents, may have been having a bad day, but that day turned into a significant issue for me. This all started when I accidentally deleted Rivo's landing page while cleaning out my Pages, which broke the connection between the Rivo platform and my shop. I reached out to customer service for documentation on how to fix it and included two screenshots to illustrate the issue. I also mentioned in passing that I wanted to remove a broken footer on the landing page I had left. Unfortunately, Jel misunderstood or overlooked the 404 error screenshots and instead focused solely on the footer. She asked for access to my store and "fixed" the footer the way she thought it should be. The problem? In doing so, she unintentionally broke all the footers across my entire site. I revoked her access and followed up to inform her of the issue—not looking for a resolution, as I could fix it myself, but simply to let her know about the mistake. I also mentioned that her access had been revoked. She quickly responded, claiming the problem had been fixed and asking me to check. This response was frustrating because it was both inaccurate and misleading. The issue was still unresolved, and even if she had attempted a fix within seconds, it couldn’t have saved without access to my store. I clarified multiple times that I had already revoked access and was not comfortable granting it again due to the risk of further mistakes. As someone only a few hours into using Rivo, I really hope things improve from here. However, this combination of platform issues and a frustrating customer service experience has raised some red flags.
Hey Karen, I'm sorry for any confusion here and I'm happy we were able to resolve things over email. I hope your experience with Rivo going forward works out better! Thank you and chat with you soon. Cheers,
Jan. 19, 2025
Jel was incredibly helpful and right away made me feel that she wanted to help me and my business. Not only did she help me with what I was inquiring about but she also went above and beyond and offered a suggestion that would help my business. Thank you, Jel and Rivo Team!
Thank you for the amazing feedback! We're so glad to hear that our team went above and beyond to help you and your business. If you need anything else, we're always here for you! 😊 - Kevin & Rivo Team
Jan. 14, 2025
She was amazing!!
So glad to hear that! If you need more help, we're just a message away! 😊 - Kevin & Rivo Team
Jan. 14, 2025