Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#997
All reviews
Review RSS Feed
Feb. 17, 2025
Very fast, super nice support that responds to questions very quickly!
Thank you for the great review! We're so happy to hear that our support was quick and helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you! - Kevin & Rivo Team
Feb. 15, 2025
We've been looking for a Rewards and loyalty Program app for quite some time now. Rivo is the clear winner. Arianne was fantastic to chat with and answered any questions I had. Most importantly, she was attentive and kind. It's a win-win for us, as it shows us that the Rivo Team is about building a connection and relationship with all their customers, which aligns perfectly with our brand values.
Wonderful! We're so happy that Rivo has been the perfect fit for your rewards and loyalty program. It's fantastic to know that our support team made a positive impression, and we're excited that our values align with yours. We're here anytime you need assistance! - Kevin & Rivo Team
Feb. 12, 2025
This app is legit. Super easy to navigate and a ton of customization. Still learning as we go but the support team, Abbie specifically, has been incredibly helpful, responsive and overall amazing. I highly recommend if you guys are looking for a solid loyalty referral program app for your business!
Awesome! We're thrilled you’re enjoying the app and finding the customization options helpful. Our support team is always here to assist, and we appreciate your recommendation! - Kevin & Rivo Team
Feb. 12, 2025
I'm joining the free program, staff is friendly and helpful via instant chat, great customer service.
We're so happy to hear that our friendly staff and instant chat support helped you. Enjoy the free program, and if you ever need anything, we're always here to assist! - Kevin & Rivo Team
Feb. 11, 2025
App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.
We're thrilled to hear the app is helping you offer great perks and retain clients. Our support team is always here to assist—glad we could help with everything you needed! - Kevin & Rivo Team
Feb. 11, 2025
I had the pleasure of working with Arianne, and I must say, she exceeded all expectations! From the moment I reached out, Arianne was not only professional but incredibly friendly. Her attention to detail and willingness to go the extra mile truly stood out. It's clear that Arianne cares deeply about providing excellent service, and it made a world of difference in my experience.
Thank you for such a heartfelt review! We're so happy that our support team made such a positive impact on your experience. Your satisfaction means a lot to us, and we're always here to help with anything you need! - Kevin & Rivo Team
Feb. 10, 2025
Great experience!
Thank you! We're so glad you had a great experience! Let us know if you need anything else – we’re always here to help! - Kevin & Rivo Team
Feb. 9, 2025
New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!
We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help! - Kevin & Rivo Team
Feb. 8, 2025
We just tried to trial this product for our new website however we experienced some very deceptive and conduct through the sales funnel. It did not give us the option to select the free plan or trial at all (only a discount of the available paid offers), and tried to gain access to our website before even selecting what plan we would like. Funnily enough the free plan or free trial was not even an option. This is disgusting and misleading behaviour, and needless to say we will not be considering Rivo products again in future. Do better Rivo.
Hi there! Thank you for bringing this to our attention. I want to clarify that we do offer both a free plan and trial days, and I sincerely apologize for any confusion or frustration you experienced during the installation process. I’ve reached out to you via email to provide additional assistance and ensure you have access to the options that best suit your store's need. We look forward hearing back from you. Best regards, Lea
Feb. 6, 2025
Rivo leaves a bunch of installed items and applications on the site once uninstalled. This is unacceptable !
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your experience. It appears you’ve already uninstalled, but we’ve reached out via email to offer additional assistance and ensure any remaining issues addressed. Please don’t hesitate to let us know how we can further support you. Best regards, Lea
Feb. 5, 2025
This was the best customer service I've experienced! Abbie went above and beyond to help me. She went as far as to giving me resources and suggesting ideas for my site. I am very satisfied with the support I received and glad that I chose Rivo.
Thank you so much for the incredible feedback! We're thrilled that our support went above and beyond to assist you. We’re so glad you’re satisfied with the service and that you chose Rivo – we’re here for you anytime! - Kevin & Rivo Team
Feb. 5, 2025
Great and quick customer service with easy to follow solutions.
We're thrilled to hear that our customer service was quick and provided easy-to-follow solutions. We’re always here to help whenever you need us! - Kevin & Rivo Team
Feb. 5, 2025
Feb. 3, 2025
Abbie was very helpful, promptly replied and solved my issue very quickly
Thank you for the great feedback! We’re so glad to hear that your issue was resolved quickly and that our support was helpful. We're always here to assist whenever you need us! - Kevin & Rivo Team
Feb. 3, 2025
Abbie went above and beyond helping me with getting all set up for my Shopify store. She not only solved my problem but gave me tips on how to improve my stores appearance and function.
We're thrilled to hear that our support went above and beyond to help set up your store and provide useful tips. We’re always here to help as you continue improving your store! - Kevin & Rivo Team
Feb. 3, 2025
Steeds snelle en vriendelijke klantenservice! Altijd goede hulpè
Bedankt voor de vriendelijke woorden! We zijn zo blij om te horen dat u een snelle en vriendelijke service heeft gehad. We zijn er altijd om u te helpen wanneer u ons nodig heeft! - Kevin & Rivo Team
Feb. 2, 2025
Pete did a great job and fast very satisfactory
Thank you for the awesome feedback! We’re thrilled to hear everything was handled quickly and to your satisfaction. We're always here to help whenever you need us! - Kevin & Rivo Team
Feb. 2, 2025
It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.
Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority! - Kevin & Rivo Team
Jan. 31, 2025
I recently integrated the Rivo App on my Shopify store and couldn't be happier with the experience. The app itself is incredibly intuitive and offers a wide range of features that have significantly enhanced my store's functionality. From collecting customer reviews to establishing a loyalty programme, Rivo has proven to be an invaluable tool for boosting both sales and customer engagement. What truly stood out was the exceptional support I received from Jel during the setup process. Jel was incredibly knowledgeable and patient, guiding me through each step with clear instructions and helpful tips. Any questions I had were swiftly addressed, ensuring a smooth and hassle-free integration. The customisation options provided by the app allowed me to tailor it perfectly to match my brand's aesthetic, which was a major plus. Additionally, the automated features have saved me a great deal of time, allowing me to focus on other aspects of running my business. Overall, I highly recommend the Rivo App to any Shopify store owner looking to enhance their customer interaction and streamline operations. The combination of a powerful app and top-notch customer support from Jel makes it a fantastic choice!
Thank you for the thoughtful review! We’re thrilled Rivo has enhanced your store’s functionality and helped you streamline operations. We believe in delivering a seamless experience with top-tier support, and your feedback confirms we’re on the right track. We’re always here to help as you continue to grow! - Kevin & Rivo Team
Jan. 30, 2025
I have been super impressed with Rivo. I have tried all of the regulars out there after being in business for 17 years. Rivo has had the easiest integration, easiest team to work with and no hidden fees or bogus ways to upcharge you. It's straightforward, stable and it just works- which has actually been super hard to find. The UI for the store owner is easy and their support is super responsive
Fantastic! We're thrilled that Rivo has made such a positive impact on your business. Our goal is to keep things simple, reliable, and transparent, so it's great to know that’s resonating with you. We’re always here to help – don’t hesitate to reach out! - Kevin & Rivo Team