Rivo: Loyalty Program, Rewards
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We installed Rivo for a couple of months to test it in the background. After testing, and leaving a good review, we carefully allocated historical loyalty point to our 23,000 customers and then launched our loyalty scheme. On the same day Rivo's connection to Klaviyo failed to send updated points balances and that evening without warning Rivo set the points balance of every single one of our customers, including those who had purchase on that day, to zero. The help desk promises a reply counted in hours but we are now on day 3 after reporting these issues and every day we get thanked for our patience and told to wait for an update from the development team. If we had not invested so much time configuring this app I would de-install it immediately.
Thrilled to hear you loved our support! We’re dedicated to guiding you through every step, even the tricky ones. Thanks for the kind words and recommendation! - Kevin & Rivo Team
So far so good, great support in setting up the app. Bryan has guided me through a lot recently. We haven't yet launched our rewards program but looking forward to it.
Thrilled to hear you're enjoying the setup support! Our team’s here to ensure your rewards program launch is a success—can’t wait to see it live. Thanks for the feedback! - Kevin & Rivo Team
Easy to use with great customer support. Thumbs up to Jel for solving my issue quickly. Highly recommended!
Thank you for the great feedback! We're thrilled to hear our support helped resolve your issue quickly. We’re committed to making your experience seamless and appreciate your recommendation! - Kevin & Rivo Team
rivo app helps me setup tailor fitted loyalty program for my store it is user friendly and AWESOME support service
Thank you for the great review! We're thrilled to hear that Rivo helped you set up a tailored loyalty program and that our support service impressed you. We're here to help anytime you need! - Kevin & Rivo Team
Arianne was awesome. She was so helpful and gave me additional information beyond what I initially reached out for! That's TOP NOTCH service. She was so knowledgeable and prompt.
Thank you so much for the kind words! We're thrilled to hear our support team exceeded your expectations. Providing helpful and knowledgeable service is always our goal. We appreciate your feedback! - Kevin & Rivo Team
Customer service has been great - Bryan was very helpful in sorting out an issue and giving advice.
Thank you for the positive feedback! We're so glad our team could help resolve the issue and offer advice. Your satisfaction is our top priority—feel free to reach out anytime! - Kevin & Rivo Team
Absolute legend
Thanks so much for your kind words! We're thrilled you think so highly of us. Your feedback motivates our team to keep delivering great solutions. We're here if you need anything else! - Kevin & Rivo Team
The customer service team is very helpful and patiently answers all questions with great care. At the same time, I really like their system, as it provides well-structured and excellent member benefits.
Thank you for the wonderful feedback! We're so happy to hear our team could assist you and that you like our system and member benefits. We’re here whenever you need help! - Kevin & Rivo Team
Pete was very helpful. I am just just starting to use this app. Very easy to set up. Can't wait to see how this impact my customers.
Thank you for the great feedback! We're so glad to hear the setup was easy for you. We're excited to see how the app will benefit your customers – feel free to reach out if you need any assistance! - Kevin & Rivo Team
good app and help
Thank you! We're glad to hear you’re happy with the app and our support. If you need anything else, we’re here to help! - Kevin & Rivo Team
Our customers really like this app, one of ht best price for the VIP tier function. Customer service is fast and very helpful.
Thank you for the amazing feedback! We're thrilled to hear your customers love the app, and we're happy to provide fast, helpful support. We truly appreciate your recommendation! - Kevin & Rivo Team
Good and friendly customer services
Thank you for your kind words! We're glad to hear you had a great experience with our customer service. If you ever need anything, we're here to help! - Kevin & Rivo Team
Above and beyond support, thanks Arianne.
Thank you so much! We’re thrilled to hear that you felt supported. It’s always our goal to go above and beyond – don’t hesitate to reach out if you need anything else! - Kevin & Rivo Team
its a really cool app has a great system for loyalty points They have the best customer service Arianne really helped me set everything up and had the patience to explain everything to me so i can continue on my own
Thank you for the awesome feedback! We're thrilled to hear you love the app and our loyalty system. It’s great knowing our team was able to guide you through the setup – we’re always here if you need anything! - Kevin & Rivo Team
Really quick, amazing and thorough customer service whenever I need to reach them. Thank you Abbie!
Thank you for the kind words! We're so happy to hear that our customer service has made a positive impact. If you need help as you explore the app, we're always here for you! - Kevin & Rivo Team
Jel from support was amazing
Thank you! We're thrilled to hear you had a great experience with our support. Let us know if you need anything else—we're always here to help! - Kevin & Rivo Team
Brayan a été d'une grande aide! bon support réactif.
Merci pour votre retour ! Nous sommes ravis que notre assistance vous ait été utile. N'hésitez pas à nous contacter à tout moment : nous sommes toujours là pour vous aider ! - Kevin et l'équipe Rivo
Pude poner la app en Español (traducida a mano por mi). Pedí ayuda y me atendieron inmediatamente, y me ayudaron a resolver mis dudas. Muchas gracias!
¡Gracias por sus excelentes comentarios! Nos alegra mucho haberles ayudado a configurar todo. Si necesitan algo más, no duden en contactarnos; ¡estamos aquí para ayudar! - Equipo de Kevin y Rivo
Excellent customer service, very friendly and informative.
Thank you for the kind words! We're so glad our team could assist you. We’re always here to help whenever you need us! - Kevin & Rivo Team
I have yet to fully test this app out, however I needed a quick question answered and I was introduced to Abbie - who is simply amazing! I had my question answered and so much more! I look forward to using this app and hope it is as amazing as their customer support!
Thanks so much for the great feedback! We're thrilled our support could help right away. We're confident you'll love the app as much as our team. Feel free to reach out anytime—we're here to assist! - Kevin & Rivo Team
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