Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,409
chart
#897
All reviews
Review RSS Feed
Feb. 19, 2025
Appreciate the help from Abbie and being responsive to solve my problem!
You're very welcome! We're so glad we could help and resolve the issue quickly. If you need anything else, feel free to reach out—we’re always here for you! - Kevin & Rivo Team
Feb. 19, 2025
So far, so good. It's my first day with this app and, as you probably know, new widget setup is always a "thing". Thankfully Bryan made my experience really easy. When I needed help or had a question Bryan responded almost immediately. Bonus points for following us on social media after **actually** looking at our profile–meant a lot in the moment.
We're so glad that the setup was easy and that our support was quick to respond. We’re happy to follow you on social media—it’s always great to connect with our users on a personal level! If you ever need anything else, don’t hesitate to reach out! - Kevin & Rivo Team
Feb. 19, 2025
Arianne from the help team has been exceptional to deal, going far & beyond to make the experience seamless...just as great as the software itself!
Store
My Store
Using app
30 days
Thank you so much for the kind words! We're thrilled that both our support team and the software have made your experience seamless. We’re always here to help if you need anything else! - Kevin & Rivo Team
Feb. 18, 2025
Top
Thanks so much! We're thrilled you had a top-notch experience. If you need anything else, just let us know—we’re always here to help! - Kevin & Rivo Team
Feb. 18, 2025
Just installed this app. Chatted to Jel from support who walked me through the app and helped me find the free plan. For a small business like ours, it it refreshing that developers offer free plans so we can get started and build our business with some meaningful apps. Hopefully we'll be needing you paid plans sooner rather than later. Cheers.
Thank you for your thoughtful review! We're so glad to hear our support helped you get started with the free plan. We’re excited to be part of your business journey and can’t wait to support you as you grow. Cheers! - Kevin & Rivo Team
Feb. 17, 2025
I had an amazing experience with Pete from RIVO loyalty! He was super helpful and attentive, making sure all my questions were answered. His support made the whole process smooth and easy. Highly recommend!
Thank you for the wonderful review! We're so glad to hear our support made your experience smooth and easy. Your recommendation means a lot to us—if you ever need more assistance, we’re here to help! - Kevin & Rivo Team
Feb. 17, 2025
Quick support!
Thanks for the great feedback! We’re happy to hear the support was quick. If you need anything else, feel free to reach out anytime! - Kevin & Rivo Team
Feb. 17, 2025
the customer service rep Arianne is super helpful. She gave me a lot of advice to improve my shopify shop. That's a very good experience.
We're so glad to hear that our customer service rep was able to offer helpful advice for improving your Shopify shop. We’re always here if you need more assistance! - Kevin & Rivo Team
Feb. 17, 2025
Very fast, super nice support that responds to questions very quickly!
Thank you for the great review! We're so happy to hear that our support was quick and helpful. If you ever need anything else, don’t hesitate to reach out—we’re here for you! - Kevin & Rivo Team
Feb. 15, 2025
We've been looking for a Rewards and loyalty Program app for quite some time now. Rivo is the clear winner. Arianne was fantastic to chat with and answered any questions I had. Most importantly, she was attentive and kind. It's a win-win for us, as it shows us that the Rivo Team is about building a connection and relationship with all their customers, which aligns perfectly with our brand values.
Wonderful! We're so happy that Rivo has been the perfect fit for your rewards and loyalty program. It's fantastic to know that our support team made a positive impression, and we're excited that our values align with yours. We're here anytime you need assistance! - Kevin & Rivo Team
Feb. 12, 2025
This app is legit. Super easy to navigate and a ton of customization. Still learning as we go but the support team, Abbie specifically, has been incredibly helpful, responsive and overall amazing. I highly recommend if you guys are looking for a solid loyalty referral program app for your business!
Awesome! We're thrilled you’re enjoying the app and finding the customization options helpful. Our support team is always here to assist, and we appreciate your recommendation! - Kevin & Rivo Team
Feb. 12, 2025
I'm joining the free program, staff is friendly and helpful via instant chat, great customer service.
We're so happy to hear that our friendly staff and instant chat support helped you. Enjoy the free program, and if you ever need anything, we're always here to assist! - Kevin & Rivo Team
Feb. 11, 2025
App allows you to offer great perks to your clients and help you retain them. I needed few things and Abbie from the support team was extremely helpful.
We're thrilled to hear the app is helping you offer great perks and retain clients. Our support team is always here to assist—glad we could help with everything you needed! - Kevin & Rivo Team
Feb. 11, 2025
I had the pleasure of working with Arianne, and I must say, she exceeded all expectations! From the moment I reached out, Arianne was not only professional but incredibly friendly. Her attention to detail and willingness to go the extra mile truly stood out. It's clear that Arianne cares deeply about providing excellent service, and it made a world of difference in my experience.
Thank you for such a heartfelt review! We're so happy that our support team made such a positive impact on your experience. Your satisfaction means a lot to us, and we're always here to help with anything you need! - Kevin & Rivo Team
Feb. 10, 2025
Great experience!
Thank you! We're so glad you had a great experience! Let us know if you need anything else – we’re always here to help! - Kevin & Rivo Team
Feb. 9, 2025
Does what it says, just a bit pricey imo. Pete with CS was very helpful and quick.
We're glad our customer support was helpful and quick. We appreciate your thoughts on the pricing and are always here to assist with any other questions! - Kevin & Rivo Team
Feb. 9, 2025
New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!
We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help! - Kevin & Rivo Team
Feb. 6, 2025
Rivo leaves a bunch of installed items and applications on the site once uninstalled. This is unacceptable !
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your experience. It appears you’ve already uninstalled, but we’ve reached out via email to offer additional assistance and ensure any remaining issues addressed. Please don’t hesitate to let us know how we can further support you. Best regards, Lea
Feb. 5, 2025
This was the best customer service I've experienced! Abbie went above and beyond to help me. She went as far as to giving me resources and suggesting ideas for my site. I am very satisfied with the support I received and glad that I chose Rivo.
Thank you so much for the incredible feedback! We're thrilled that our support went above and beyond to assist you. We’re so glad you’re satisfied with the service and that you chose Rivo – we’re here for you anytime! - Kevin & Rivo Team
Feb. 5, 2025
Great and quick customer service with easy to follow solutions.
We're thrilled to hear that our customer service was quick and provided easy-to-follow solutions. We’re always here to help whenever you need us! - Kevin & Rivo Team