Rivo Loyalty & Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,206
chart
#347
All reviews
Rating Breakdown
Review RSS Feed
April 2, 2024
Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.
Hi Henry, This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to offer an extension to your trial period but did not receive a response from you. Please note that we do not have the capability to cancel or extend subscriptions within our app. We understand that this falls short of the excellent experience we strive to provide, and we are committed to resolving this issue promptly. We aim to provide the best experience for all our customers. We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at [email protected] anytime. Looking forward hearing back from you. Best Regards, Lea
March 29, 2024
The customer support is top notch, Jel was very helpful and knowledgeable I received great tips all for free highly recommend!!!
Super glad you found our support and tips helpful! Thanks for the high recommendation. We're here for you anytime. - Kevin & Rivo Team
March 29, 2024
My brand is still in start up phase, so as you could assume, we add different apps here and there just to test the " is it worth it? will it make an extra buck?" type method. Rivo was one of those apps we have seen before but didnt expect much out of it HONESTLY. However, we hit that point where my brand is growing immensely and i went to just customize the rivo app today and it really works, like i did not expect the amount of sales attributed and accounts created in the first 30 days alone! aside from that, Jel has helped us on the customer support side and she was attentive quick and helped us with absolute ease. So is it worth it, really? Yes, no bluff or fluff, this app actually works for us and i dont leave reviews on apps unless im actually impressed.
Wow, thanks for such an honest and detailed review! Thrilled Rivo exceeded your expectations and truly made an impact. Your success is what we aim for. 😊 - Kevin & Rivo Team
March 29, 2024
Great support (Jel - thanks).
Happy to help! Thanks for the shout-out. We're here whenever you need us. - Kevin & Rivo Team
March 28, 2024
awesome
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂 - Kevin & Rivo Team
March 28, 2024
Has the features I need at a fair price. Good responsive support as well.
Thanks for your feedback! We're glad you're finding what you need with us. Excited to impress you further as you continue! 😊 - Kevin & Rivo Team
March 27, 2024
Mica's customer service was amazing.
It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 - Kevin & Rivo Team
March 27, 2024
Great customer service! We have been using the Rivo app for around 6 months and have experienced positive benefits as a business whilst our customers enjoy the loyalty perks. When we hit an issue with the customer login process and the Rivo page's visibility, we were promptly assisted by the customer service team who were very helpful in solving our queries. Particular thanks are to be given to Jel who cracked an issue whilst we were transferring to a new theme!
Thrilled about your positive experience with Rivo and our customer service! Big thanks for the shoutout. We're always here to ensure everything runs smoothly for you and your customers! - Kevin & Rivo Team
March 26, 2024
Customer Service has been wildly helpful. We're just getting started, but really happy to be working with such an attentive & trustworthy team.
Thrilled you're on board and finding our team helpful! We're just as excited to support you. Here's to a great journey ahead! 🌟 - Kevin & Rivo Team
March 25, 2024
Timely response and hassle free updates
Great to hear you experienced timely responses and smooth updates! Thanks for the positive feedback. Here to make things hassle-free! - Kevin & Rivo Team
March 24, 2024
these guys are amazing! I had Abbie help me with a few questions, she went well above and beyond. 10/10 support!!
Thrilled to hear you received amazing support and had your questions answered! Thanks for the perfect score. We're always here to help! 🌟 - Kevin & Rivo Team
March 24, 2024
Abbie was a pleasure to communicate with and gave helpful suggestions for improving the store.
So glad you had a positive experience and found our suggestions helpful! It's our pleasure to support your store's growth. Thank you! - Kevin & Rivo Team
March 24, 2024
Great app and wonderful customer support. Thank you so much for the help Arianne!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and 5-star review! 🌟 - Kevin & Rivo Team
March 24, 2024
Amazing help & support from Arianne. Easy setup and usability.
Thrilled you found the setup easy and our support helpful! Thanks for the amazing feedback! Here's to your continued success 🚀🌟. - Kevin & Rivo Team
March 21, 2024
Great app and wonderful support
Thank you! We're thrilled you love our app and support. Your feedback means the world to us. Here if you ever need anything! - Kevin & Rivo Team
March 21, 2024
Hey Moshades team! James here from Rivo – just reaching out to get to the bottom of what's happening here. I reached out over email to help make things right. Cheers, James
March 21, 2024
The app is complete and professional. Just as customer support is quick and close to the customer's needs.
Thanks for your kind words! We're glad our app and support hit the mark for you. Your satisfaction is our priority. Here whenever you need us! - Kevin & Rivo Team
March 20, 2024
Mica helped me out tremendously even with an issue that was not related to the Rivo application. Five stars all around!
Awesome! Going above and beyond for you is what we love to do. Thanks for the five stars! If you need us, we're always here. - Kevin & Rivo Team
March 19, 2024
I love this Loyalty app! It’s easy to navigate, and keeps my customers coming back! The online chat representative Abbie was kind, patient, and knowledgeable! Thank you Rivo!
Thanks a ton for your fantastic feedback! We're overjoyed to hear Rivo and our app are making a difference for you and your customers. Here for you anytime! - Kevin & Rivo Team
March 19, 2024
Jel was extremely helpful and answered all of my questions. She even offered some great advice to help my site's appearance. Great Job!
Using app
About 2 months
Total reviews
1
Average rating
5.0
Wow, thanks for the awesome review! We're so glad we could help. Don't hesitate to reach out if you need more advice or support. Cheers! - Kevin & Rivo Team