Rivo: Loyalty Program, Rewards

Originally gave a 5 star review because it was easy to set up only to find out that it really does not work. My customers cannot redeem their points and I am told "Redeeming points at checkout is only available in Shopify Plus plan merch which is $2300 a month. Plus if you modify the benefits of a VIP tier, the modifications do not update for existing members but only for new members. I was told to delete the benefit and add a new one but that still did not work. Such a waste of time. What is the purpose of a loyalty program if the customers cannot get any benefits. Now I want to download my customers with points so that I can add their points to a different program but there does not appear to be any download capabilities or print reports. Stay away. Over an hour on a chat with Jel and the results are that I am completely screwed.

Pete was a great help

The app is super easy to use. Pete was supper efficient on what I need help with also went above and beyond give me some advice on how to improve my website !

I've had a great experience with this app! The technical support team is outstanding—always helpful and providing useful information. Special thanks to Pete and Bryan for their exceptional assistance. Their support has made a big difference. Highly recommend!

Amazing Support with Bryan. Fast and supportive!

Rivo's interface for setting up the specific points and referral programs was clean and pleasant to work with. I had some queries, and Paul from Rivo got back to me quickly. He was an excellent help

Absolutely fantastic experience with this app! Super easy to use and very intuitive. A special shoutout to Paul for the amazing support—kind, helpful, and quick to respond. Highly recommend this app to anyone.

Would definitely recommend Rivo above all others, their support is exemplary and nothing short of first class.

Support is great, app works well! Arianne was super helpful to support on fixing the site not showing.

Quick a easy support from Pete. Great app with a lot of potential.

Arianne was amazing! So kind, helpful and patient. She is very knowledgeable and really saved the day with the help she gave me…and I’m not very techy so her help was very much appreciated.

Some of the best support of any app. Sent weeks searching for a good loyalty app, and this one shined, the support is second to none and is great when your a active business owner on a crunch, with little knowledge about code related stuff. Always there to help and cant wait to launch the store with Rivo!

So far, so good. Pete was very helpful and respectful.

Arianne was amazing! Very thoughtful, fast, and efficient! Highly recommend

Pete was super helpful, answered super quickly. Thank you a lot!!!

Nice customer service to get the app started

ARIANNE was so helpfull she really took the time to explain for me how it works i am not an expert on websites and sahe made it feel so easy and didnt made me feel like i had no idea what i was doing

Five star support (thanks Pete), but the app is exprensive.

Paul was very helpful! Amazing app!

Great!