Rivo: Loyalty Program, Rewards

The App was a welcome surprise, and to date looks like it will be a permanent and well used feature within our store. Abbie assisted me with a couple of things, which was super smooth, and even offered a couple of other tips for things we hadn't picked up. Overall App looks like it is certainly fit for function, and so far the experience and customer service experience has been exemplary.

Abbie was so lovely and helpful! They made my query so easily fixed.

Super happy with the App. Sometimes a little tricky but the customer service is on point! Abbie & Jel helped me very quick and were super friendly. More than glad that I decided to get this App especially for the excellent customer service ♥ Oh and another vote that the tier rewards should be more like "lifetime" I have for example at 500 points the silver tier with "free shipping" and I would be happy if it would be a lifetime thing for my customers. Not a "one time reward" Jel helped me and gave me the idea to put multiple rewards into this tier, but lifetime would be awesome! :)

Dan provided exceptional customer service. Polite, timely and helpful. I got my issue resolved quite quickly. Furthermore, my issue was a technical issue which is notorious for taking time. In my case, Dan escalated to the relevant team and that team resolved it quickly. The app itself is good and does everything we need it to. I recommend it.

The app is easy to use and great technical support provided by Dan.

Excellent customer service. The app looks very user friendly to set up aswell.

Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.

*Edited* Whatever updates have been made and messed up everything and been a MAJOR source of frustration. I have been on chat with support countless times, they gain collaborator access to "fix" the issue, it doesn't get fixed. My clients are still bombarding me with messages asking why they can't redeem their points and I'm seriously fed up. Do not recommend at all. It WAS working fine... It's awful now. Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend

I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!

I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

She was great! Answered all my questions and helped me with the app.

I'm still new to the process -- but I can speak volumes for their customer service. They really are available whenever you need them and quick to provide a resolution. Thank you!

Amazing experience working with Abby, she help me setting up my app, and I’m very pleased. Thank you

Bryan from Rivo support was very helpful with making sure that the app fits with our website's functionality.

I’m still learning how to use the Rivo platform, but I want to highlight the excellent customer service I received from Arianne. She was incredibly helpful, patient, and attentive to my questions. Her support made the process much smoother and more enjoyable. Thank you, Arianne!

Good support. Arianne you are great!

First time looking into reward programs & I landed with Jel from the Rivo Team - 5/5 STARS. Super helpful, very friendly and she knew what she was talking about! She alleviated all of my doubts as well as my concerns and even walked me through the setup. Don't go any further than Rivo, you won't find better service!

For starting out, the available settings and setup is just right! Paul helped me with the removal of branding and assisted on tips for beginners. Our chat totally slayed and was speedy as heck. I'm inspired to explore the possibilities of the app and grow the use of it alongside my business!