Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#997
All reviews
Review RSS Feed
Dec. 11, 2024
The support I received from Jel was fast, clear, and resolved my issue. She also went above and beyond to make sure that a couple other matters she noticed were addressed as well - which she did NOT have to do. She made it very easy for me to find what I needed and was SO FAST! I have had such great experiences with the support crew at Rivo and can't say enough good things about their promptness and competence.
Thanks for the glowing review! We're thrilled to hear about your positive experiences with our support team. We strive to go above and beyond to ensure your success. Your feedback is truly appreciated! 😊 - Kevin & Rivo Team
Dec. 11, 2024
great and easy App, very friendly team.. Jel is a star ... she helped us a lot :)
Thanks for the wonderful review! We're so glad to hear our app and team have been helpful, especially our star support agent! 😊 - Kevin & Rivo Team
Oct. 21, 2025
I submitted a query about finding customers while using the app as it was not doing this via the customer email. Abbie replied within a short period of time giving me an alternative option to search via customer name which solved the problem.
Thanks for your kind words! We’re glad our prompt response and guide were helpful. We’re here if you need anything else! 😊 - Kevin & Rivo Team
Dec. 8, 2024
I have just installed the app, set-up was pretty easy. I opted to ask for the branding to be removed. Pete was the one that responded in the chat and he was very pleasant, sent me articles to get me started. I look forward to learning how to use this app successfully!
Thanks for your review! We're glad you found the setup straightforward and our support helpful. We're excited to support your journey with the app! 😊 - Kevin & Rivo Team
Dec. 8, 2024
Jel was very helpful in helping me set up Rivo, I've had a look and rivo is probably the best loyalty app out there. Appreciate the quick responses in helping me set up when I ran in to issues
Thanks so much for your kind words! We're thrilled you're enjoying Rivo and found our support helpful. We're always here if you need us! 😊 - Kevin & Rivo Team
Dec. 7, 2024
I've had nothing but stellar service since purchasing Rivo. The app is incredible but the customer service is Stellar! Pete handled my issue extremely fast, was polite and overall a pleasure to work with. He suggested things that will help my page as well. Thank you so much! I highly recommend this app!
Thank you for the glowing review! We're thrilled you're loving Rivo and had such a fantastic experience with our support team. Your recommendation means the world to us—always here to help! 😊✨ - Kevin & Rivo Team
Dec. 6, 2024
It looks like a useful program. I’m still in the setup phase, but they’ve been very helpful in terms of support. It seems exciting. Special thanks to Dan for his support.
Thank you! We're glad you're finding the setup process smooth and support helpful. Excited for you to explore all the app has to offer! 😊🚀 - Kevin & Rivo Team
Jan. 10, 2025
Bryan was very helpful in verifying my custom domain promptly!
Thank you! We're so glad we could help resolve your issue quickly. Your recommendation means a lot to us! 😊✨ - Kevin & Rivo Team
Dec. 5, 2024
Pete was very helpful and the Rivo Loyalty Apps are easy to set up. So far I am satisfied with the app.
Thank you! We're thrilled to hear you're finding Rivo Loyalty Apps easy to set up and helpful. Let us know if you need anything—always here to support! 😊✨ - Kevin & Rivo Team
Dec. 5, 2024
Bryan's support was very much appreciated! Responsive and friendly, helped us out with a subtlety with our theme extension.
Thank you! We're glad our support could help with your theme extension. Always here to assist with responsive and friendly service! 😊✨ - Kevin & Rivo Team
Dec. 5, 2024
My display on my customers account page was looking odd, and bryan helped me in minutes! Thank you for your supoort!
Thank you for sharing! We're glad we could assist you so quickly. Always here to help! 😊✨ - Kevin & Rivo Team
Dec. 4, 2024
Dec. 4, 2024
Sehr guter und schneller Service
Vielen Dank! Wir freuen uns, dass Sie eine tolle Erfahrung gemacht haben. Wir sind immer für Sie da! 😊✨ - Kevin & Rivo Team
Dec. 3, 2024
it’s not logical for your app to get paid for orders that I have generated myself. I run ads > get customer orders > in this case, what benefit does your app provide to justify being paid?
Hey there, I'm sorry for any confusion here on the pricing side. I reached out over email to help make things right. Hoping we can connect, please feel free to get in touch at [email protected]. Cheers, James
May 28, 2025
Originally gave a 5 star review because it was easy to set up only to find out that it really does not work. My customers cannot redeem their points and I am told "Redeeming points at checkout is only available in Shopify Plus plan merch which is $2300 a month. Plus if you modify the benefits of a VIP tier, the modifications do not update for existing members but only for new members. I was told to delete the benefit and add a new one but that still did not work. Such a waste of time. What is the purpose of a loyalty program if the customers cannot get any benefits. Now I want to download my customers with points so that I can add their points to a different program but there does not appear to be any download capabilities or print reports. Stay away. Over an hour on a chat with Jel and the results are that I am completely screwed.
Using app
6 months
Total reviews
3
Average rating
2.7
Thank you for the awesome feedback! We're thrilled you chose Rivo and had a great experience with our support team. Excited to see your loyalty program shine—GO RIVO! 🚀😊 - Kevin & Rivo Team
Dec. 2, 2024
Pete was a great help
Thank you! We're so glad our support team could assist you. Always here to help! 😊 - Kevin & Rivo Team
Dec. 2, 2024
The app is super easy to use. Pete was supper efficient on what I need help with also went above and beyond give me some advice on how to improve my website !
Thank you for your kind words! We're thrilled you found the app easy to use and had a great experience with our support team. Always here to help and share tips! 😊🚀 - Kevin & Rivo Team
Dec. 2, 2024
I've had a great experience with this app! The technical support team is outstanding—always helpful and providing useful information. Special thanks to Pete and Bryan for their exceptional assistance. Their support has made a big difference. Highly recommend!
Thank you for the amazing feedback! We're so glad to hear our support team made a big difference for you. Your recommendation means a lot—always here to help! 😊✨ - Kevin & Rivo Team
Dec. 2, 2024
Amazing Support with Bryan. Fast and supportive!
Thank you! We're thrilled to hear you had an amazing experience. Always happy to help! 🚀😊 - Kevin & Rivo Team
Dec. 2, 2024
Rivo's interface for setting up the specific points and referral programs was clean and pleasant to work with. I had some queries, and Paul from Rivo got back to me quickly. He was an excellent help
Thank you for your feedback! We're thrilled you enjoyed Rivo's interface and had a great experience with our quick and helpful support. Always here to make things easier for you! 😊🎉 - Kevin & Rivo Team