Rivo: Loyalty Program, Rewards

Excellent customer service. The app looks very user friendly to set up aswell.

Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.

*Edited* Whatever updates have been made and messed up everything and been a MAJOR source of frustration. I have been on chat with support countless times, they gain collaborator access to "fix" the issue, it doesn't get fixed. My clients are still bombarding me with messages asking why they can't redeem their points and I'm seriously fed up. Do not recommend at all. It WAS working fine... It's awful now. Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend

I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!

I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

She was great! Answered all my questions and helped me with the app.

I'm still new to the process -- but I can speak volumes for their customer service. They really are available whenever you need them and quick to provide a resolution. Thank you!

Amazing experience working with Abby, she help me setting up my app, and I’m very pleased. Thank you

Bryan from Rivo support was very helpful with making sure that the app fits with our website's functionality.

I’m still learning how to use the Rivo platform, but I want to highlight the excellent customer service I received from Arianne. She was incredibly helpful, patient, and attentive to my questions. Her support made the process much smoother and more enjoyable. Thank you, Arianne!

Good support. Arianne you are great!

For starting out, the available settings and setup is just right! Paul helped me with the removal of branding and assisted on tips for beginners. Our chat totally slayed and was speedy as heck. I'm inspired to explore the possibilities of the app and grow the use of it alongside my business!

Working with Pete at Rivo Loyalty Rewards Referrals was an absolute pleasure! His expertise and professionalism are truly unmatched. Not only did he take care of exactly what I needed, but he went above and beyond to ensure everything was perfect—and he did it all in less than 30 seconds! Pete made the entire process seamless, and his attention to detail and commitment to exceptional service left a lasting impression. I highly recommend working with Pete and the Rivo team for anyone seeking top-tier support and outstanding results. Thank you, Pete, for your incredible work!

Bryan a été d’une grande aide pour résoudre mon problème. Je le remercie pour son aide précieuse et sa patience tout au long du processus. Le support a été réactif et professionnel. Je recommande vivement !

This is my first time trying an app like this, and Rivo looks fantastic and simple to use! I can say without a doubt that they have great support, very attentive and quick. Abbie was always available to help me and even gave me some advice. I look forward to expanding my store and thriving together with Rivo!

I just downloaded Rivo to set up a loyalty program for my website. I chatted with Pete about a question I had about customization and he was so helpful, immediately sending a breakdown on how to do it step by step and also had amazing suggestions for how to change icons for things I didn't even know I could change on Shopify! Super grateful for Pete and his immediate responses and all the help!

New with this app, but the usage is fantastic.