Rivo: Loyalty Program, Rewards
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Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!
Thanks for your review! Glad to hear our support team could help you navigate those initial bumps. We're excited to see your loyalty program thrive with Rivo! - Kevin & Rivo Team
Great experience with Pete, who helped set up the initial settings. He was also very helpful with other features on the app, as well as some of our other website features as well.
Thanks for sharing! We're thrilled our team could assist you with setting up and exploring our app's features. We're always here to help! - Kevin & Rivo Team
Excellent app and great customer service! 10 out of 10!
Thank you so much for your awesome review! We're thrilled you love the app and our service. 10/10 from you is the best reward! 😊 - Kevin & Rivo Team
Effective, timely, supportive and informational
Thank you for the kind words! We're thrilled our support met your needs. Here to help whenever you need us! - Kevin & Rivo Team
It was great experience with the app and your support team (Pete)
Delighted to hear you had a great experience with both the app and our support team! Thanks for sharing your positive feedback! 😊 - Kevin & Rivo Team
The loyalty program sounds great, was super easy to set up too! :)
We're thrilled you found our loyalty program easy to set up! Keep enjoying the perks, and don't hesitate to reach out if you need anything. - Kevin & Rivo Team
We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!
Thanks a bunch for sharing your experience! Glad to hear our customer service and upgrades have made your Rivo journey awesome. Cheers to more productive days ahead! - Kevin & Rivo Team
Works great and awesome customer service!
Awesome! We're thrilled you're enjoying the app and our service. Thanks for the support! 😊👍 - Kevin & Rivo Team
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know! - Kevin & Rivo Team
Super helpful during onboarding! Abbie was great!
Delighted to hear you found our onboarding helpful and support great! We're here whenever you need assistance. Thank you for your feedback! - Kevin & Rivo Team
this app is the best referral/ loyalty app you can add to your store i have not been using it long but the support has always been there and they are always so helpful and will do anything they can i would definitely recommend
Thank you so much for your kind words! We're thrilled to hear you're enjoying our app and our support team. Your recommendation means a lot to us! 😊 - Kevin & Rivo Team
Amazing extension and support. Rivo team is available and always improving their solution, it's perfect.
Thanks a bunch! We're thrilled you love our extension and support. Continuous improvement is our goal, so stay tuned for even more greatness! - Kevin & Rivo Team
The customer service is very responsive and helpful. They went above and beyond to help me with my issues and give additional recommendateions to improve the quality of my store.
Thanks for the kind words! Glad we could assist you effectively. Feel free to reach out anytime for more tips to enhance your store's quality. - Kevin & Rivo Team
Nice work from the support team (Jel), yet getting to know the app
Glad you're enjoying the support! Feel free to explore more of the app's features at your own pace. We're here to help if you have any questions! - Kevin & Rivo Team
The service is wonderful. The product is great. I love it!
Thank you for your kind words! We're thrilled you love our service and product. Your satisfaction means everything to us! - Kevin & Rivo Team
Always there for support and on speed!
We're thrilled you had a super experience! Thanks for your enthusiasm! If you need anything, we're here for you. 🌟 - Kevin & Rivo Team
I already love this app! Abbie was a great help and delivered more than I can ask for!
We're delighted you're loving the app! Our support team is here to exceed your expectations every time. Enjoy your experience! 😊👍 - Kevin & Rivo Team
I had such an amazing and positive customer service experience with Abbie at Rivo earlier today. While my query was simple enough in itself, Abbie went above and beyond and I came away with quite a few tips on how to make my online store better - so helpful for someone like myself who is a newbie to the world of e-commerce. Cheers!
We're thrilled about your positive experience with our support team! Helping you succeed in e-commerce is what we're all about. Cheers to your success! 🎉 - Kevin & Rivo Team
We switched to this app mainly because of the customer support! amazing
Thanks for switching! Glad to hear you're enjoying our customer support. Let us know if there's anything else we can do for you! 😊👍 - Kevin & Rivo Team
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