Rivo: Loyalty Program, Rewards
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So far great and amazing customer service. Really eager to have this up and running.
We're glad you're having a great experience with our customer service! We're excited to help you get up and running smoothly. - Kevin & Rivo Team
The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!
Thanks for sticking with it! We're glad to hear that you're happy with the results. If you need further assistance, we're here to help! 😊 - Kevin & Rivo Team
great quick customer support in chat feature.
Thanks for your feedback! We're happy to hear you had a great experience with our chat support. 😊 - Kevin & Rivo Team
I'm very new to this app, but so far it seems great and the customer service team is fabulous.
Thanks for the kind words! We're thrilled you're enjoying the app and our customer service. Welcome aboard! 😊 - Kevin & Rivo Team
Abby with the help desk was great for setup, got rid of customer limits and the branding logo. She also took the time to look at our store and gave us info to make a correction we missed.
Thanks for your review! We're thrilled to have assisted you effectively with your setup and store improvements. Looking forward to serving you again! 😊 - Kevin & Rivo Team
Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie
Great to hear that we were able to help you out! Thank you for sharing your positive experience! - Kevin & Rivo Team
Really great customer service !
Thanks so much! We're thrilled you enjoyed our customer service. We're always here to help! 😊 - Kevin & Rivo Team
I WAS HELPED RIGHT AWAY FAST AND VERY FRIENDLY THANK YOU SO MUCH
So glad to hear you had a great experience! Thanks for the kind words! - Kevin & Rivo Team
Pete was amazing , quick and very helpful
Thank you so much for your kind words! We're thrilled to hear you had a great experience. 😊 - Kevin & Rivo Team
Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.
Thanks for sticking with us and trying our new loyalty app! We're thrilled to hear our customer service team continues to be a great help. 😊 - Kevin & Rivo Team
Customer service is great. I do not have plenty of experience with the loyalty program yet but up to this point everything seems good and intuitive.
Thanks for sharing! We're happy to hear you're enjoying our service. Looking forward to impressing you more as you explore the loyalty program! 😊 - Kevin & Rivo Team
Amazing customer service! Super helpful
So glad to hear you had a great experience with our customer service! Thanks for the kind words. 😊 - Kevin & Rivo Team
Easy to use and set up, helpful support and it looks great on my website! I would recommend it!
Thanks for the glowing review! Thrilled you found our app easy and love how it looks. Your recommendation means a lot to us! 🌟 - Kevin & Rivo Team
Simple to use, yet flexible and very responsive customer service.
Thrilled to hear you're enjoying the simplicity and flexibility! Your kind words about our customer service truly made our day. Thanks a bunch! - Kevin & Rivo Team
Excellent customer service
It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 - Kevin & Rivo Team
This is fantastic! It's user-friendly, rewarding, and their customer support is top-notch. Highly recommend it for anyone looking to earn rewards effortlessly.
Thrilled you're finding our app fantastic and user-friendly! Thanks for the high recommendation. Your support motivates us! 🌟 - Kevin & Rivo Team
Great help, excellent, and fast.
So glad to hear you had a great experience! Thanks for your kind words, and if you ever need more help, we're here for you. 😊 - Kevin & Rivo Team
Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.
Hi Henry, This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to offer an extension to your trial period but did not receive a response from you. Please note that we do not have the capability to cancel or extend subscriptions within our app. We understand that this falls short of the excellent experience we strive to provide, and we are committed to resolving this issue promptly. We aim to provide the best experience for all our customers. We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at [email protected] anytime. Looking forward hearing back from you. Best Regards, Lea
My brand is still in start up phase, so as you could assume, we add different apps here and there just to test the " is it worth it? will it make an extra buck?" type method. Rivo was one of those apps we have seen before but didnt expect much out of it HONESTLY. However, we hit that point where my brand is growing immensely and i went to just customize the rivo app today and it really works, like i did not expect the amount of sales attributed and accounts created in the first 30 days alone! aside from that, Jel has helped us on the customer support side and she was attentive quick and helped us with absolute ease. So is it worth it, really? Yes, no bluff or fluff, this app actually works for us and i dont leave reviews on apps unless im actually impressed.
Wow, thanks for such an honest and detailed review! Thrilled Rivo exceeded your expectations and truly made an impact. Your success is what we aim for. 😊 - Kevin & Rivo Team
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