Rivo: Loyalty Program, Rewards
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Functionality I couldn't find with other loyalty and referral apps, and the care and engineers are amazing on supporting implementations and feature requests
Delighted our unique functionality and supportive team stood out! Your feedback on our care and engineers is truly appreciated. Thanks for choosing us! 😊 - Kevin & Rivo Team
bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.
Hi Candi, This is Lea from Rivo! Thank you for taking the time to share your feedback. We're sorry you're not satisfied with your experience with the app. Our loyalty program, like most others on Shopify, counts all orders as part of the billing structure. This is not specific to just our app but is a common standard to keep things transparent and fair. It ensures pricing aligns with the value businesses receive from the app. By tracking all orders, we can monitor customer behaviors, even for those who haven't engaged with the loyalty program yet. This insight can support businesses in refining their marketing and engagement actions. We're continually listening to feedback like yours and striving to improve. We truly hope you'll consider trying Rivo again in the future. If there's anything else we can do for you, please feel free to reach out to me at [email protected]. Best Regards, Lea
I used the chat for help. Arianne was very helpful and informative!
Happy to hear our chat support was helpful and informative! Thanks for the feedback. If you have any more questions, we're here to assist you! - Kevin & Rivo Team
Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!
Thrilled to hear our service and app are hitting the mark for you! Your feedback means the world to us. Thanks for the strong recommendation. Rivo is here for your success! 💪🌟 - Kevin & Rivo Team
The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working. Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.
Thanks for the positive review and valuable feedback! We're on it to make the rewards experience even smoother. Thrilled to support you and appreciate the recommendation! 🌟 - Kevin & Rivo Team
Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.
Thrilled to provide great service and helpful tips for managing your account! 😊 Thanks for the positive feedback. We're always here to answer your questions! - Kevin & Rivo Team
super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks
Great to hear our service was a breeze and met your needs swiftly! Thanks for the shout-out! We're here to help anytime. - Kevin & Rivo Team
I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!
We're happy that we could efficiently and quickly assist you during the upgrade process! Thanks for the excellent feedback. - Kevin & Rivo Team
Thanks for your help Arianne she responded quickly and helpfully to my request.
We're glad that you received quick and helpful assistance! Thank you for sharing your experience. - Kevin & Rivo Team
Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.
Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated! - Kevin & Rivo Team
I had a person called Dan, helping me with the issue I had. It was super pleasant to talk with him and my issue was solved very fast! Very satisfied with the quick response from their team. Keep it up guys, it's amazing! Update: Had a new question and very quick respond from Paul. He provided great service! Well done guys.
Great
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂 - Kevin & Rivo Team
Installed this, found it didn't do what I wanted so uninstalled it - fair enough. However uninstalling the app still leaves code with a link to the Rivo website - and that seems like something I'd have wanted to be asked about ba_loy_init.js?v=1705089578:16 Developer friendly loyalty - powered by Rivo. ba_loy_init.js?v=1705089578:16 - Increased repurchase rates - Increased LTV - Fully customizable Hit us up at: https://www.rivo.io/developers
Hi Joy! This is Lea from Rivo. I'd like to apologize for your experience with the app. We've sent you an email to reach out and get to the bottom of this problem for you. Please feel free to contact me back anytime: [email protected] Cheers, Lea
App works great and is easy to update, customer support is the best! (Jel)
Thrilled to hear you're loving our app and customer support! Thanks for sharing your positive experience. 😊 - Kevin & Rivo Team
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help! - Lea & Rivo Team
Very helpful CS
Thanks so much for your kind words! Glad to hear you found our support team helpful. We're always here to assist you! 😊 - Lea & Rivo Team
I love the app! And they have excellent customer service!
Glad you're loving our app and our support team could assist you! Thanks for your kind words! - Lea & Rivo Team
I use both Rivo Loyalty and Reviews and my experience so far has been very good. Seems like a mature app, not technical issues, and when I've needed help their techs (looking at you Paul) have been prompt and efficient. Would definitely recommend.
Thank you so much for sharing your experience! Happy to hear you're enjoying both our apps and our support team was able to help! We appreciate the recommendation! - Lea and Rivo Team
It's very simple to use and very efficient.
Thanks for your feedback! We're thrilled you find our app simple and efficient. Your feedback means a lot to us. - Lea & Rivo Team
Happy with the app so far. Arianne was amazing, right from the beginning I was offered support and very thankful I can speak with someone in real time. Looking forward to launching this and seeing what my customers think
Thrilled you're enjoying the app and our support! Can't wait to hear how your customers like it too. Thanks for sharing your experience! - Lea & Rivo Team
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