Rivo: Loyalty Program, Rewards

I used the chat for help. Arianne was very helpful and informative!

Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!

The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working. Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.

Great customer service. Mica answered all my questions efficiently. I got extra tips on how to manage my account.

super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks

I was having a slight problem as I was completing an upgrading on-boarding process. Paul came to my rescue. Very efficient, very quick and excellent service!!

Thanks for your help Arianne she responded quickly and helpfully to my request.

Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.

I had a person called Dan, helping me with the issue I had. It was super pleasant to talk with him and my issue was solved very fast! Very satisfied with the quick response from their team. Keep it up guys, it's amazing! Update: Had a new question and very quick respond from Paul. He provided great service! Well done guys.

Great

Installed this, found it didn't do what I wanted so uninstalled it - fair enough. However uninstalling the app still leaves code with a link to the Rivo website - and that seems like something I'd have wanted to be asked about ba_loy_init.js?v=1705089578:16 Developer friendly loyalty - powered by Rivo. ba_loy_init.js?v=1705089578:16 - Increased repurchase rates - Increased LTV - Fully customizable Hit us up at: https://www.rivo.io/developers

App works great and is easy to update, customer support is the best! (Jel)

Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.

Very helpful CS

I love the app! And they have excellent customer service!

I use both Rivo Loyalty and Reviews and my experience so far has been very good. Seems like a mature app, not technical issues, and when I've needed help their techs (looking at you Paul) have been prompt and efficient. Would definitely recommend.

It's very simple to use and very efficient.

Happy with the app so far. Arianne was amazing, right from the beginning I was offered support and very thankful I can speak with someone in real time. Looking forward to launching this and seeing what my customers think

arinna was very helpful and showed me the ways of this rewards program

Jel was great! Service was smooth quick and to the point!