Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,359
chart
#558
All reviews
Review RSS Feed
Sept. 11, 2023
I would like to commend the excellent usability of the Rivo, as it meets all my requirements. Additionally, I must praise the exceptional customer support team, particularly Paul, for their prompt response to my technical inquiries. Within a short span of time, Paul efficiently resolved an issue that had previously taken me 2-3 hours to troubleshoot. I am sincerely grateful for Paul's assistance and would like to express my heartfelt appreciation. Thank you once again, Paul!
Thank you for your fantastic feedback! We're delighted that we have met your requirements and that our support team could promptly assist you with your technical concerns. Your kind words and appreciation mean a lot to us. - Lea & Rivo Team
Sept. 9, 2023
Jel was very helpful with all the questions I had and even made suggestions to improve my store
Thanks so much for your kind words! It was a pleasure assisting you with your questions and offering suggestions to enhance your store. Glad we could be of help! - Lea & Rivo Team
Sept. 8, 2023
Thanks so much for the review! Let us know if there's anything else we can do for you. Have a great day! - Lea & Rivo Team
Sept. 8, 2023
Just started using it and the help setting it up is great.
Thanks so much for the feedback! Glad to hear you're having an easy time setting it up. Let us know if you need any further assistance. - Lea & Rivo Team
Sept. 7, 2023
We appreciate your feedback. If there's anything we can do to improve your experience and make it even better, please feel free to reach out. We're here to help! - Lea & Rivo Team
Sept. 6, 2023
This has been one of the best Shopify-related decisions we've made so far. In the past, we've struggled with getting our loyalty program working and all of the nice people at Rivo have made setting this up a breeze. And with Rivo you get a dedicated page for your loyalty program and not just a widget - although you get one of those too! I also like that they didn't try to pressure me into getting the most-expensive tier of their app - they made a recommendation based upon my needs, not what would make them the most money - I really appreciate that. A special shout-out not only to Arianne for her initial contact and help, but especially to Paul for his great work on helping us customize the look and feel of our program. The whole crew at Rivo has been very responsive and timely in their communication and solutions. Keep up the great work!
Thank you for your kind words! We're glad you had a great experience using our app. Our goal is to make things easy for our customers and provide helpful features. It means a lot that our team could customize the program to your liking. We truly appreciate your trust and support! - Lea & Rivo Team
Sept. 6, 2023
Perfect, the app itself is amazing and the team is very supportive. Best loyalty app I believe.
Thank you so much for the feedback! We're so glad to hear that you love our app. We strive to provide the best experience possible for our customers! So happy you liked the setup we did for your loyalty page! Feel free to reach out anytime you need help! - Lea & Rivo Team
Sept. 5, 2023
Super friendly and efficient support team!
Thank you so much for your awesome feedback! We're so happy that our support team was helpful and quick. We appreciate your kind words! 🙌 - Lea & Rivo Team
Sept. 5, 2023
Thank you so much for the rating! Your feedback means the world to us! 😊 Have a great day ahead! - Lea & Rivo Team
Sept. 4, 2023
Thank you for the review! We're thrilled that you enjoyed your experience with us. Have a great day! 😊 - Lea & Rivo Team
Sept. 2, 2023
Customer service is great, thank you.
Thank you so much! We're glad you had a good experience with our support team. Your kind words mean a lot to us. Have a fantastic day! - Lea & Rivo Team
Sept. 1, 2023
Aug. 30, 2023
Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!! 4 star on app, 5 star on customer support specialist.
Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can! - Lea & Rivo Team
Aug. 28, 2023
Paul was able to troubleshoot all of my issues with minimal explanation from myself. fixed my pop up widget as well as my limit on emails
So happy to hear our team was able to address your concerns. Thank you for sharing your feedback! If you need anything else, feel free to let us know! We're always here to help! - Lea & Rivo Team
Aug. 24, 2023
YES! 100% recommend. Especially because of the customer support agents. Abbie and Arianne were great and helped me get through any issues and got my store looking perfect!
Thank you so much for the awesome review! We're thrilled to hear that you had a fantastic experience with our team. Thank you so much for recommending us! We're here whenever you need us. - Lea & Rivo Team
Aug. 23, 2023
Rivo has been pivotal in getting our customers coming back for more. Their customer service is great, and the app is easy to setup and run. Will definitely recommend!
Thank you so much for your awesome review! Our team works hard to provide top-notch customer service and make app setup a breeze. We appreciate the recommendation and look forward to assisting you again soon! - Lea & Rivo Team
Aug. 23, 2023
The customer support so far has been great. They are super friendly and took the time to make sure I had all of my questions answered before signing off. Great service so far
Thank you so much for taking the time to leave an amazing review! 🙌 We genuinely appreciate your kind words and are glad we could address all your questions and concerns. Thank you for choosing Rivo, and we look forward to providing you with continued excellent service! 👍 - Lea & Rivo Team
Aug. 21, 2023
Je suis à mes débuts mais je suis complètement conquise surtout par la gentillesse et la bienveillance de celle qui s'est occupée de moi, Ariane.
Merci beaucoup pour votre aimable critique ! 😊 Nous sommes ravis que vous ayez apprécié votre expérience avec notre équipe. Nous sommes heureux de vous compter parmi nos clients et nous continuerons à travailler dur pour fournir un service exceptionnel. - Lea & Rivo Team
Aug. 20, 2023
We had an issue on the site and I got in touch with Customer care and Paul was brillant, he went above and beyond to help us solve the issue. The whole set up is so easy to use. Would definitely recommend this app
We're so glad to hear about your experience! We always strive to go above and beyond to help resolve any issues! Thanks for recommending us, and we can't wait to continue delivering an amazing experience for you! - Lea & Rivo Team
Aug. 20, 2023
I initially had a billing question, and Paul was very quick to respond and very helpful. Since I had him, I reluctantly asked if there was a way to change the visual appearance of my prompts. To my surprise, he dove right in and completely recoded them for appearance and performance and didn't give up until it was exactly what I wanted. He was extremely helpful, so kind and so patient! I was not expecting caliber of help that I received appreciate this level of service more than I can express as someone who is new to ecommerce with zero coding experience. I highly recommend Rivo and appreciate Paul's help so much. Thank you, sir!
Thank you so much for your kind review! 🙌🏼 We're thrilled to have been able to assist you with your concerns and go beyond to help with the app setup. We genuinely appreciate your support and recommendation. Your kind words mean the world to us! Thank you for giving us the opportunity to help. We're here for you whenever you need us! - Lea & Rivo Team