Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#986
All reviews
Review RSS Feed
Aug. 30, 2023
Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!! 4 star on app, 5 star on customer support specialist.
Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can! - Lea & Rivo Team
Aug. 28, 2023
Paul was able to troubleshoot all of my issues with minimal explanation from myself. fixed my pop up widget as well as my limit on emails
So happy to hear our team was able to address your concerns. Thank you for sharing your feedback! If you need anything else, feel free to let us know! We're always here to help! - Lea & Rivo Team
Aug. 24, 2023
YES! 100% recommend. Especially because of the customer support agents. Abbie and Arianne were great and helped me get through any issues and got my store looking perfect!
Thank you so much for the awesome review! We're thrilled to hear that you had a fantastic experience with our team. Thank you so much for recommending us! We're here whenever you need us. - Lea & Rivo Team
Aug. 23, 2023
Rivo has been pivotal in getting our customers coming back for more. Their customer service is great, and the app is easy to setup and run. Will definitely recommend!
Thank you so much for your awesome review! Our team works hard to provide top-notch customer service and make app setup a breeze. We appreciate the recommendation and look forward to assisting you again soon! - Lea & Rivo Team
Aug. 23, 2023
The customer support so far has been great. They are super friendly and took the time to make sure I had all of my questions answered before signing off. Great service so far
Thank you so much for taking the time to leave an amazing review! 🙌 We genuinely appreciate your kind words and are glad we could address all your questions and concerns. Thank you for choosing Rivo, and we look forward to providing you with continued excellent service! 👍 - Lea & Rivo Team
Aug. 21, 2023
Je suis à mes débuts mais je suis complètement conquise surtout par la gentillesse et la bienveillance de celle qui s'est occupée de moi, Ariane.
Merci beaucoup pour votre aimable critique ! 😊 Nous sommes ravis que vous ayez apprécié votre expérience avec notre équipe. Nous sommes heureux de vous compter parmi nos clients et nous continuerons à travailler dur pour fournir un service exceptionnel. - Lea & Rivo Team
Aug. 20, 2023
We had an issue on the site and I got in touch with Customer care and Paul was brillant, he went above and beyond to help us solve the issue. The whole set up is so easy to use. Would definitely recommend this app
We're so glad to hear about your experience! We always strive to go above and beyond to help resolve any issues! Thanks for recommending us, and we can't wait to continue delivering an amazing experience for you! - Lea & Rivo Team
Aug. 20, 2023
I initially had a billing question, and Paul was very quick to respond and very helpful. Since I had him, I reluctantly asked if there was a way to change the visual appearance of my prompts. To my surprise, he dove right in and completely recoded them for appearance and performance and didn't give up until it was exactly what I wanted. He was extremely helpful, so kind and so patient! I was not expecting caliber of help that I received appreciate this level of service more than I can express as someone who is new to ecommerce with zero coding experience. I highly recommend Rivo and appreciate Paul's help so much. Thank you, sir!
Thank you so much for your kind review! 🙌🏼 We're thrilled to have been able to assist you with your concerns and go beyond to help with the app setup. We genuinely appreciate your support and recommendation. Your kind words mean the world to us! Thank you for giving us the opportunity to help. We're here for you whenever you need us! - Lea & Rivo Team
Aug. 20, 2023
I'm introducing this app into my store and it looks fantastic! The onboarding process was great and easy. Paul guided me and helped me a lot with everything!
We're so glad you love our app for your store! 🎉 It's awesome to know that the onboarding process was a breeze, and we're glad we could assist you along the way. Thank you so much for your feedback! - Lea & Rivo Team
Aug. 19, 2023
The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.
Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation! - Lea & Rivo Team
Aug. 17, 2023
Abbie was amazing. She helped me with a few things and was able to give me clear directions. She also suggested a few things to help with my website. Abbie is a 5 star helper and very patient.
Thank you so much for your amazing review! We're thrilled you had a great experience with our team. We always aim to provide valuable and helpful suggestions to improve your experience. We truly appreciate your kind words and support. - Lea & Rivo Team
Aug. 17, 2023
Excellent Customer Service! Abbie was super helpful in getting my app up and running quickly! highly recommend
Thank you for the fantastic review! 😊 We're thrilled that our team could provide excellent support and help you get the app running smoothly! We highly appreciate your recommendation. If you ever need any further assistance, feel free to reach out. - Lea & Rivo Team
Aug. 17, 2023
The support are very kind and helpful people, appreciate the help in learning more on how to optimize the app.
Thanks for your kind review! We're so glad you found our support team kind and helpful. We're all about helping our customers learn and get the most out of your experience. 🙌 We're here for you whenever you need us! - Lea & Rivo Team
Aug. 16, 2023
used rivo: loyalty & referrals since the start of our site... just great app and great support from the team (specialy jel)!
Thank you so much for being a loyal customer! We're thrilled to hear that you love our app and the support provided by our team! 🙌 We appreciate your kind words! 💙 - Lea & Rivo Team
Aug. 14, 2023
These people are always super helpful, very nice, and go out of there way to do stuff for you. Solid app.
Thanks so much for the kind words! 😊 We appreciate your awesome review! Our team always aims to go the extra mile to assist, and we're thrilled to know we've been helpful. Feel free to reach out anytime you need help! - Lea & Rivo Team
Aug. 11, 2023
Abbie assisted me with getting authorized and it was hands-down the best support experience I've ever had. She offered tips and advice and even helped me fix a couple of issues on my website that she caught on her own. The setup is extremely user-friendly and intuitive. So many options and I'm just on the free plan for now. Very happy!
Thank you for sharing your experience with us! We're thrilled that you found our support top-notch and that our setup is user-friendly. 🙌 We appreciate your feedback and are grateful to have you as a happy customer! - Lea & Rivo Team
Aug. 9, 2023
I had a simple request for help. Jel not only helped but went beyond and had a few suggestions that we really liked (and needed). You just don't find "beyond" service like this these days! Kudos Jel and thank you!
We're thrilled to have been able to help you and go the extra mile. 😊 It's always a pleasure to offer suggestions and ensure our customers are satisfied. We appreciate your kind words! 🙏 - Lea & Rivo Team
Aug. 8, 2023
Our experience with Rivo has been great! Everything is functioning properly so far, and the customer service is top-notch.
So glad to hear that your experience with our app has been awesome! 🎉 We're glad everything works smoothly. Thanks for sharing your feedback, we appreciate it! - Lea & Rivo Team
June 21, 2025
Rivo Rewards excels in rewarding users! Easy-to-use, diverse earning options, swift redemptions, and top-notch support make it a must-have app!
Thank you so much for the amazing review! We're delighted you're loving the app. We appreciate your support and are here if you ever need assistance! - Lea & Rivo Team
Aug. 1, 2023
My experience was unsuspected and amazing. I did not expect to receive any help as I went in to discover the app. Jel was great, offer me many insights into app. Gave me advice for my store and over delivered! I look forward to working with company in the future.
Thank you so much for sharing your experience with us! 😊 Our goal is always to provide valuable insights and go above and beyond to help our customers succeed. Your feedback means the world to us. Thank you for choosing Rivo! - Lea & Rivo Team