Rivo: Loyalty Program, Rewards
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Just started using it and the help setting it up is great.
Thanks so much for the feedback! Glad to hear you're having an easy time setting it up. Let us know if you need any further assistance. - Lea & Rivo Team
We appreciate your feedback. If there's anything we can do to improve your experience and make it even better, please feel free to reach out. We're here to help! - Lea & Rivo Team
This has been one of the best Shopify-related decisions we've made so far. In the past, we've struggled with getting our loyalty program working and all of the nice people at Rivo have made setting this up a breeze. And with Rivo you get a dedicated page for your loyalty program and not just a widget - although you get one of those too! I also like that they didn't try to pressure me into getting the most-expensive tier of their app - they made a recommendation based upon my needs, not what would make them the most money - I really appreciate that. A special shout-out not only to Arianne for her initial contact and help, but especially to Paul for his great work on helping us customize the look and feel of our program. The whole crew at Rivo has been very responsive and timely in their communication and solutions. Keep up the great work!
Thank you for your kind words! We're glad you had a great experience using our app. Our goal is to make things easy for our customers and provide helpful features. It means a lot that our team could customize the program to your liking. We truly appreciate your trust and support! - Lea & Rivo Team
Perfect, the app itself is amazing and the team is very supportive. Best loyalty app I believe.
Thank you so much for the feedback! We're so glad to hear that you love our app. We strive to provide the best experience possible for our customers! So happy you liked the setup we did for your loyalty page! Feel free to reach out anytime you need help! - Lea & Rivo Team
Super friendly and efficient support team!
Thank you so much for your awesome feedback! We're so happy that our support team was helpful and quick. We appreciate your kind words! 🙌 - Lea & Rivo Team
Thank you so much for the rating! Your feedback means the world to us! 😊 Have a great day ahead! - Lea & Rivo Team
Thank you for the review! We're thrilled that you enjoyed your experience with us. Have a great day! 😊 - Lea & Rivo Team
Customer service is great, thank you.
Thank you so much! We're glad you had a good experience with our support team. Your kind words mean a lot to us. Have a fantastic day! - Lea & Rivo Team
Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!! 4 star on app, 5 star on customer support specialist.
Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can! - Lea & Rivo Team
Paul was able to troubleshoot all of my issues with minimal explanation from myself. fixed my pop up widget as well as my limit on emails
So happy to hear our team was able to address your concerns. Thank you for sharing your feedback! If you need anything else, feel free to let us know! We're always here to help! - Lea & Rivo Team
Rivo has been pivotal in getting our customers coming back for more. Their customer service is great, and the app is easy to setup and run. Will definitely recommend!
Thank you so much for your awesome review! Our team works hard to provide top-notch customer service and make app setup a breeze. We appreciate the recommendation and look forward to assisting you again soon! - Lea & Rivo Team
The customer support so far has been great. They are super friendly and took the time to make sure I had all of my questions answered before signing off. Great service so far
Thank you so much for taking the time to leave an amazing review! 🙌 We genuinely appreciate your kind words and are glad we could address all your questions and concerns. Thank you for choosing Rivo, and we look forward to providing you with continued excellent service! 👍 - Lea & Rivo Team
Je suis à mes débuts mais je suis complètement conquise surtout par la gentillesse et la bienveillance de celle qui s'est occupée de moi, Ariane.
Merci beaucoup pour votre aimable critique ! 😊 Nous sommes ravis que vous ayez apprécié votre expérience avec notre équipe. Nous sommes heureux de vous compter parmi nos clients et nous continuerons à travailler dur pour fournir un service exceptionnel. - Lea & Rivo Team
We had an issue on the site and I got in touch with Customer care and Paul was brillant, he went above and beyond to help us solve the issue. The whole set up is so easy to use. Would definitely recommend this app
We're so glad to hear about your experience! We always strive to go above and beyond to help resolve any issues! Thanks for recommending us, and we can't wait to continue delivering an amazing experience for you! - Lea & Rivo Team
I initially had a billing question, and Paul was very quick to respond and very helpful. Since I had him, I reluctantly asked if there was a way to change the visual appearance of my prompts. To my surprise, he dove right in and completely recoded them for appearance and performance and didn't give up until it was exactly what I wanted. He was extremely helpful, so kind and so patient! I was not expecting caliber of help that I received appreciate this level of service more than I can express as someone who is new to ecommerce with zero coding experience. I highly recommend Rivo and appreciate Paul's help so much. Thank you, sir!
Thank you so much for your kind review! 🙌🏼 We're thrilled to have been able to assist you with your concerns and go beyond to help with the app setup. We genuinely appreciate your support and recommendation. Your kind words mean the world to us! Thank you for giving us the opportunity to help. We're here for you whenever you need us! - Lea & Rivo Team
The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.
Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation! - Lea & Rivo Team
Abbie was amazing. She helped me with a few things and was able to give me clear directions. She also suggested a few things to help with my website. Abbie is a 5 star helper and very patient.
Thank you so much for your amazing review! We're thrilled you had a great experience with our team. We always aim to provide valuable and helpful suggestions to improve your experience. We truly appreciate your kind words and support. - Lea & Rivo Team
Excellent Customer Service! Abbie was super helpful in getting my app up and running quickly! highly recommend
Thank you for the fantastic review! 😊 We're thrilled that our team could provide excellent support and help you get the app running smoothly! We highly appreciate your recommendation. If you ever need any further assistance, feel free to reach out. - Lea & Rivo Team
The support are very kind and helpful people, appreciate the help in learning more on how to optimize the app.
Thanks for your kind review! We're so glad you found our support team kind and helpful. We're all about helping our customers learn and get the most out of your experience. 🙌 We're here for you whenever you need us! - Lea & Rivo Team
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