Rivo: Loyalty Program, Rewards
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Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier
Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations. As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience. Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service. Best regards, Kevin
Rivo's support is absolutely phenomenal. They were helpful and so nice. Would totally recommend this app to others!
Your feedback is a reminder of why we do what we do. We're passionate about delivering the best possible service to our customers, and it's always wonderful to hear that our efforts are appreciated. Thank you for your kind words and for choosing us! Much appreciated, Kevin
Very user friendly. Wonderful costumer service, they go above and beyond. I had a couple of problems and they solve them and offered extra advice on things that were important to me and my clients.
We strive to go above and beyond to ensure our customers are happy with our product and service. We are glad that we were able to solve your problems and provide you with extra advice that was important to you and your clients. If you ever have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help and provide the best possible experience for our users. All the best, Kevin
Judge.me has such as friendly and fantastic team, very supportive, responds quickly and resolved my query swiftly!
Thank you for leaving a positive review! However, I just wanted to clarify that you have mistaken us for Judge.me. We are thrilled that our team was able to provide you with friendly and fantastic service and that we were able to resolve your query swiftly. At Rivo, we strive to provide our customers with the highest level of support, and we are pleased to hear that we met your expectations. If you ever have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best regards, Kevin
So far so good, easy to install and operate and the customer service is above and beyond :) Jel was extremely helpful
We're overjoyed to hear that you're having a positive experience with our app. Your 5-star review means the world to us! Thanks, Kevin
Customer service was excellent! Arianne replied quickly and added the export feature to our store. Fantastic!
It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 Thanks, Kevin
Abbie was an absolute gem helping me make adjustments today!! The platform is everything we’ve been looking for, definitely a must add to every store
We take pride in offering a platform that meets the needs of our customers, and we are delighted to hear that it is everything you have been looking for. We appreciate your recommendation, and we hope to continue to exceed your expectations. Thanks, Kevin
Jel helped me today and she was absolutely AMAZING. she went above and beyond with service. I had no issues. And got great advice i wasn't expecting! This experience made my day today and she deserves some acknowledgement for sure!
We're thrilled to hear that you had a positive experience with our services! Our team works hard to ensure every customer is satisfied, so it's great to receive feedback like this. All the best, Kevin
Yes! Absolutely! Thanks for helping become a top notch business. The customer service I received today was amazing!
Thank you for your support! We're proud to be a part of your e-commerce journey and are committed to providing you with the best possible service and tools to help you succeed. Cheers, Kevin
Incredible service from Paul and strong app functions. Settings are easy to understand and use and Paul helped me with many details, really helpful. Will try more Rivo apps soon
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin
So far so good - seems to be very easy to set up and works straight away. Will see how it goes now! Thanks to Jel for your help
We strive to make the setup process as easy and painless as possible, and we're glad to hear that we were successful in your case. Thank you for choosing our app and for sharing your positive feedback with us! Cheers, Kevin
Three out of three!!! I now have the rivo popup, reviews and loyalty apps installed. So easy to use and if you get stuck the customer service is amazing. Abbie has been so helpful, I really cant recommend rivo enough!
Thank you for being a valued customer and for using our apps! 🤩 We're grateful for your support and trust in us to help grow your business. If you need any further assistance, please don't hesitate to reach out to us. Our team here at Rivo will be delighted to assist you. Cheers, Kevin
Rivo: Loyalty & Referrals is very good. PETE was very patient and solved all my questions... I will always support
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our app and services! Thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Best wishes, Kevin
I recently added this app to my website and the set up was easy. I needed some help with rewarding customers for past purchases. Mica jumped right in and helped me solve the problem quickly. Thank you!
We appreciate you choosing our app and are so glad to hear that the setup process was quick and easy for you! Thank you for taking the time to share your positive experience with us. If any questions come up or if we can help along the way, please don't hesitate to let us know. All the best, Kevin
Just downloaded the app and it seems to work great so far. The set-up is simple to follow and when I needed some help, Abbie, jumped right in and straighten things out for me. Abbie also gave me feedback about my website which was beyond her call of duty. I love it when people go out of their way to help. Thanks Abbie, and thanks Rivo.
We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us. Best regards, Kevin
I had a excellent experience today with Pete he cud not of been more kind and helpful Im 100% satisfied with the customer service i received and am super excited to get to use all the great looking features this app has to offer!!
Your feedback has made our day! 🤩 We're so glad you had an excellent experience with our services. We take pride in delivering exceptional work and providing outstanding customer support. Thank you for choosing us and for sharing your thoughts. Much appreciated, Kevin
Great and proactive customer support from Arianne! Starting to get used to the app and will try out more features soon.
Thank you for your support! We're proud to be a part of your e-commerce journey and are committed to providing you with the best possible service and tools to help you succeed. All the best, Kevin
Abbie was so helpful and responsive to our questions and requests. Really recommend Rivo. Thanks again Abbie.
We're thrilled that we were able to provide you with such outstanding service. Thank you for taking the time to share your positive experience with us and for recommending us to the Shopify community! Cheers, Kevin
So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.
Hey Cheeky Bum team! Thank you so much for your feedback. I read through your chat history and wanted to touch on your feedback here. We're making some major improvements to User Experience in the app next quarter and wanted to thank you for your feedback. And I'm sorry our app made it difficult to find what you were looking for! User Experience is one thing we keep front of mind when designing and developing any feature at Rivo this is another reminder that we need to continue to focus our efforts there. More than happy to jump on a zoom call and go through a UX interview with you to help improve our app. Let me know if you want me to take us up on that: [email protected]. Cheers, James
need some help and got it. Not only fast, but the employee was really MEGA kind. Thumbs up from here... what a blessing
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
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