Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,342
chart
#517
All reviews
Rating Breakdown
Review RSS Feed
March 20, 2023
Thank you Paul for your quick and kind help with setting the app settings. Your help is greatly appreciated. Once again, thank you so much for a smooth onboarding!
We're thrilled to have you on board! Our goal is to make your Shopify experience as smooth and successful as possible, so if there's anything else we can do to help, just let us know. Cheers, Kevin
March 20, 2023
Paul was amazing! He was funny and helpful. I hope that has a wonderful day! I really like the customer service! I can't wait to discover more about Rivo.
Our team is dedicated to providing our customers with the best possible support, and we are pleased to hear that you appreciate our efforts. We are confident that you will discover even more benefits as you continue to use our product, and we look forward to hearing about your success. All the best, Kevin
March 19, 2023
Hello! Your app has good mechanisms for more customers. I have a very good impression ofchatting with Paul. Very responsive person! Thanks i would recommend.
We are thrilled that our mechanisms for attracting more customers have been effective for you. We pride ourselves on providing excellent customer service, and we're glad that we were able to assist you promptly and effectively. Thank you for your recommendation, and please don't hesitate to contact us if you have any further questions or concerns. Best regards, Kevin
March 19, 2023
Incredible service from Paul and strong app functions. Settings are easy to understand and use and Paul helped me with many details, really helpful. Will try more Rivo apps soon
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin
March 19, 2023
Fantastic. App is easy to use and customer service is great to work with! Highly recommended to anyone who wants a rewards based application on their store.
We're honored that you would recommend our app and services to others. Thank you for your support and confidence in us! Much appreciated, Kevin
March 18, 2023
Paul is a fantastic representative! He was so professional, pleasant, and understanding. There is enough stress that comes along with e-commerce. He pointed out things for me to take a look at to help out for now and in the future. I'm happy that I made the decision to download this app!
Wow, thank you for taking the time to write such a wonderful review of our services! We're thrilled to hear that we've exceeded your expectations and that you're happy with the work we've done. Your feedback is greatly appreciated. All the best, Kevin
March 17, 2023
Thank you Jel for your awesome support. She answered all my questions and gave me extra tips for my website. Chatting with Jel was like talking to a friend who really cares about my business. Thank you Rivo and Thank you Jel :)
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
March 17, 2023
So far so good - seems to be very easy to set up and works straight away. Will see how it goes now! Thanks to Jel for your help
We strive to make the setup process as easy and painless as possible, and we're glad to hear that we were successful in your case. Thank you for choosing our app and for sharing your positive feedback with us! Cheers, Kevin
March 16, 2023
Three out of three!!! I now have the rivo popup, reviews and loyalty apps installed. So easy to use and if you get stuck the customer service is amazing. Abbie has been so helpful, I really cant recommend rivo enough!
Thank you for being a valued customer and for using our apps! 🤩 We're grateful for your support and trust in us to help grow your business. If you need any further assistance, please don't hesitate to reach out to us. Our team here at Rivo will be delighted to assist you. Cheers, Kevin
March 16, 2023
So far I love this app it makes things so much easier and they recommend things that I forgot about or didn't think of. Not to mention the speedy response from the customer service representative. Abbie is one of the representatives ive encountered she's very speedy knowledgeable and helful.
We're thrilled to hear that our app has made things easier for you and that we were able to provide you with fast and knowledgeable assistance. We always strive to provide our customers with the best possible service and support, and it's great to hear that we have exceeded your expectations. Thank you for using our app and sharing your positive experience! All the best, Kevin
March 16, 2023
Rivo: Loyalty & Referrals is very good. PETE was very patient and solved all my questions... I will always support
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our app and services! Thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Best wishes, Kevin
March 15, 2023
The app is very easy to setup and the customer service is impeccable. Paul helped me setup the app and also went above and beyond with taking a look at my store as whole and giving me pointers. 10/10 recommend. Thank you Paul for your help today!
We're committed to providing a user-friendly experience for our customers, and we're glad to hear that the setup process met your expectations. Thank you for your positive feedback and recommendation! Please don't hesitate to reach out to us if you need any further assistance. All the best, Kevin
March 14, 2023
Love the app and the features they offer, Jel was a great help and didn't take her long to solve my issues. Would recommend this over other rewards apps
We're so excited that you love our app! Your support and trust in our services mean everything to us. Thank you for spreading the word! Much appreciated, Kevin
March 14, 2023
I recently added this app to my website and the set up was easy. I needed some help with rewarding customers for past purchases. Mica jumped right in and helped me solve the problem quickly. Thank you!
We appreciate you choosing our app and are so glad to hear that the setup process was quick and easy for you! Thank you for taking the time to share your positive experience with us. If any questions come up or if we can help along the way, please don't hesitate to let us know. All the best, Kevin
March 13, 2023
Just downloaded the app and it seems to work great so far. The set-up is simple to follow and when I needed some help, Abbie, jumped right in and straighten things out for me. Abbie also gave me feedback about my website which was beyond her call of duty. I love it when people go out of their way to help. Thanks Abbie, and thanks Rivo.
We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us. Best regards, Kevin
March 13, 2023
I had a excellent experience today with Pete he cud not of been more kind and helpful Im 100% satisfied with the customer service i received and am super excited to get to use all the great looking features this app has to offer!!
Your feedback has made our day! 🤩 We're so glad you had an excellent experience with our services. We take pride in delivering exceptional work and providing outstanding customer support. Thank you for choosing us and for sharing your thoughts. Much appreciated, Kevin
March 12, 2023
Great and proactive customer support from Arianne! Starting to get used to the app and will try out more features soon.
Thank you for your support! We're proud to be a part of your e-commerce journey and are committed to providing you with the best possible service and tools to help you succeed. All the best, Kevin
March 10, 2023
Abbie was so helpful and responsive to our questions and requests. Really recommend Rivo. Thanks again Abbie.
We're thrilled that we were able to provide you with such outstanding service. Thank you for taking the time to share your positive experience with us and for recommending us to the Shopify community! Cheers, Kevin
March 9, 2023
Excellent customer service! Abbie was Great and really helpful! She even helped me with some other things I hadn’t realized I needed help with! Really great service!
We're thrilled to have exceeded your expectations. Thank you for your kind words and for choosing us! Much appreciated, Kevin
March 9, 2023
So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.
Hey Cheeky Bum team! Thank you so much for your feedback. I read through your chat history and wanted to touch on your feedback here. We're making some major improvements to User Experience in the app next quarter and wanted to thank you for your feedback. And I'm sorry our app made it difficult to find what you were looking for! User Experience is one thing we keep front of mind when designing and developing any feature at Rivo this is another reminder that we need to continue to focus our efforts there. More than happy to jump on a zoom call and go through a UX interview with you to help improve our app. Let me know if you want me to take us up on that: [email protected]. Cheers, James