All reviews

Rating Breakdown

  • 5
    96% (2,245 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
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5 / 5 Share

Feb. 27, 2023

I just downloaded and am browsing but this app seems pretty amazing. Chat Assistant -Pete is Perfect! He is very nice and helpful :) Got all the answers I want from him!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin

5 / 5 Share

Feb. 26, 2023

Great app and fantastic customer service from Arianne who went above and beyond to answer our query and have everything sorted for us.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're thrilled that our services have been meeting your expectations and are always here to help with anything you need. Cheers, Kevin

5 / 5 Share

Feb. 26, 2023

Rivo is a great app and everyone is always helpful. Pete helped me and he was awesome. I have no complaints at all.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

We're grateful for your trust in our app and are here to support you in any way we can. If you have any questions or concerns, please don't hesitate to get in touch. Best regards, Kevin

5 / 5 Share

Feb. 25, 2023

Very good and useful app and Very friendly customer service, especially from Paul! Helped me out with all my queries!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin

5 / 5 Share

Feb. 25, 2023

Very helpful in resolving the issue I had with my loyalty program page. The features and the customer service received are amazing!

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad that you're happy with our services! We take pride in delivering exceptional customer experiences and are committed to making sure you have everything you need to succeed. All the best, Kevin

5 / 5 Share

Feb. 24, 2023

I have had a great experience thus far. Jel was extremely helpful and knowledgeable and I am pleased

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to see that you had a great experience! We're always striving to help you and your business succeed! Cheers, Kevin

5 / 5 Share

Dec. 3, 2023

Was helped by Mica and Abbie, who was very nice and helpful. Good app so far and looking forward to seeing how it can grow our business. Would recommend to others looking to add a nice loyalty program for their customers.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

We appreciate your business and are grateful that you've chosen our app to help grow your store. If there's anything we can do to make your experience even better, please don't hesitate to reach out. Best regards, Kevin

5 / 5 Share

Feb. 22, 2023

Abbie's customer service was great, her suggestions on my website were very helpful and contructive and, she was very supportive of my business!

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us. Best regards, Kevin

5 / 5 Share

Feb. 21, 2023

Overall the app is great. The onboarding process is really good and provides a fool-proof checklist to make sure you get off to a good start. Live support has been responsive and helpful. Would recommend.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us. Best wishes, Kevin

5 / 5 Share

Feb. 21, 2023

I take this app to create a referrals & loyalty programme for my shop. They have many benefits with this app : -great support (thank you Pete for your support he give me answer to all my question very quickly -the price, much fonctionnality for a better price than other app

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

Your positive feedback is greatly appreciated. Thank you for letting us know that we're on the right track! Much appreciated, Kevin

5 / 5 Share

Feb. 20, 2023

Fantastische service, app werkt perfect, zou dit aan iedereen aanraden, maakt het erg makkelijk om emailadressen te krijgen van je klanten door het beloningssysteem

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Uw aanbeveling is de hoogste vorm van compliment en we zijn u dankbaar voor uw steun. Bedankt, Kevin

5 / 5 Share

Feb. 20, 2023

Pete was fantastic he was very helpful and funny. So far I like the app and I'm sure my customers are going to love it too. I mean having points thrown in your face for free items would definitely have me coming back! But I would just come back for Pete because he's hilarious

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for using our app! We're so happy to have you as a customer and are always here to help with any questions or issues you may have. Much appreciated, Kevin

4 / 5 Share

Feb. 20, 2023

I had Pete to help me out today, he was able to completely increase my customer limit on my store get rid of the 'powered by Rivo' branding at the bottom, and even moved the widget across the screen to not interfere with my other widgets for me.

Using app

22 days

Total reviews

5

Average rating

4.8

Developer Reply

We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Just wondering if there are any areas you think we could improve upon? Let us know! We're open to feedback. Thanks, Kevin

5 / 5 Share

Feb. 19, 2023

Arianne She is the best in a moment she helped me in everything. Super professional recommend it to everyone thank you.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Your recommendation is the highest form of compliment, and we're grateful for your support. Thanks, Kevin

5 / 5 Share

Feb. 17, 2023

Jal was an amazing help to me. They answered all of my questions, solved my problems, and even made awesome suggestions for my improvement. I love the features of the Loyalty and Referrals; its a great way to show appreciation to loyal customers and those who they refer. I'm a fan of all 3 Rivo apps.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for being a valued customer and for using our apps. We're always here to help and support you, so if you need anything, just reach out to us. All the best, Kevin

5 / 5 Share

Feb. 17, 2023

Super easy to use! And five star customer service!!! Thank you MICA!!! Replied superfast and offered advice I didn't even know I needed!!!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad to hear that you enjoyed your experience with us. Thank you for your positive feedback and 5-stars! 🌟 Much appreciated, Kevin

5 / 5 Share

Feb. 17, 2023

Perfect app that really works with our customers. Easily set-up and managed. Would recommend to anyone.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're glad that you're finding our app easy to use and efficient. Thank you for your positive feedback. It means a lot to us. 🙌 Cheers, Kevin

5 / 5 Share

Feb. 16, 2023

Abbie gave extremely professional and helpful service! Their app is incredibly good even for the free plan, has already gained great new features since I've installed only a week ago, and has already netted me 3 large (~800$) orders. So glad i found this app!

Using app

10 days

Total reviews

5

Average rating

5.0

Developer Reply

We're so excited that our app has provided excellent results and is helping your store skyrocket! Thanks so much for the positive feedback and review! All the best, Kevin

5 / 5 Share

Feb. 16, 2023

Abbie was super fast, super helpful and very knowledgeable. Very good service. I would not hesitate to use the chat service again.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃Thanks, Kevin

5 / 5 Share

Feb. 13, 2023

Arianne is AMAZING with support and provided excellent suggestions along with solving my problem that I had quickly!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad that you're happy with our services! We take pride in delivering exceptional customer experiences and are committed to making sure you have everything you need to succeed. Best regards, Kevin