Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,385
chart
#986
All reviews
Review RSS Feed
Dec. 5, 2022
Abbie Is the BEST customer support in the world! she helped me increase my customer cap for my rewards program, and she went above and beyond what I asked her, by identifying issues, asking me if she could fix them for me, & much more. she has given me the best customer support experience ever in my LIFE! Rivo rewards is an amazing application any ecommerce owners can benefit from
Perfect! This review made our day! We're so glad that you are satisfied with our customer service. π€© Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Our team here at Rivo will be delighted to help you. π All the best, Kevin
Dec. 4, 2022
Lance was awesome, he went above and beyond and was extremely helpful. He answered all my questions and was very friendly!
So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. π Much appreciated, Kevin
Dec. 1, 2022
I installed this app to help me keep track of my customers rewards .So far so good.I would like to thank Jel for her assistance when i requested for help she really went an extra mile to assist.
Thanks so much for installing our app and leaving a 5-star review! If any questions come up or if we can help in any way, feel free to reach out to us anytime. π Best regards, Kevin
Nov. 29, 2022
I decided to go with this app as compared to any other because of the simplicity of adding things and being cost efficient. The app had a pop up for getting close to max, so I started to talk to Abbie. She was fun to talk to, helped be above and beyond what I was expecting, and even gave me a tip on improving my website a step further. Thank you Abbie! You are awesome! If you're contemplating this app with others, you should do this one. Great customer service! 10/10
We always make sure to provide our customers with the best service possible! Thank you so much for the wonderful review and thoughtful feedback! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. π Thanks, Kevin
Nov. 29, 2022
We are new with Rivo, and haven't launched our website yet but we were extremely happy with customer service, Pete, to be specific, who was as fast as one can be, and extremely helpful with any questions. Very supportive! We are looking forward to successful results with Rivo.
Using app
About 2 months
Total reviews
1
Average rating
5.0
Thank you so much for choosing our app! π€© We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin
Nov. 28, 2022
I love everything in this app. Customer service is above and beyond. Arienne gave me an excellent service today.
We're so excited that you love our app and customer service! Your praise in your 5-Star review is very much appreciated! π All the best, Kevin
Nov. 25, 2022
Easy to use, super flexible and their support team is extremely fast, friendly and knowledgeable. I recommend this App without any reservations.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! π€© Much appreciated, Kevin
Nov. 24, 2022
Great app and amazing support from mica. Can highly recommend and it integrates smooth with my theme.
Nov. 18, 2022
I'm enjoying how user friendly it is. I watched the tutorial and it was very helpful. I also had two chats with your customer service reps. The second one was Pete. He went above and beyond to help me. I was tired and working late at night and he was not only helpful but I found him to be very kind and accommodating. He even include some meems that really made the tasks I was working on pleasant. Thank you Pete, youre the best!!
You are amazing! β¨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin
Nov. 14, 2022
We're just getting started, but so far the app works smoothly and their CS team is wonderful. Jel was a huge help when I needed some assistance.
Thank you so much for choosing our app! π€© We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin
Nov. 11, 2022
I have to say that the customer service is really amazing. I had a problem with the app in 2 consecutive days and the customer service reply in less than 1 minute in both situations and helped me solve the issue. And the app is really good to. Recomend it.
We're so glad that you are satisfied with our customer service. π€© Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
Nov. 8, 2022
To me the most important part of any service and experience is the customer support and willingness to help. This app offers outstanding customer service, the representative I had, Arianne, went above and beyond her duties to make me feel appreciated and even went as far as making suggestions for my store with a step by step for me to learn with. I am so grateful for the help I received!
What a wonderful review! π This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the 5-stars. π Cheers, Kevin
Nov. 8, 2022
This app is a great integration to my store, easy and fast to set up with an amazing support service! Totally recommended.
Your review made our day! π€© Thank you so much for the 5 stars and for recommending us to the Shopify community! Cheers, Kevin
Nov. 7, 2022
I had questions about the rewards program and they were quick to respond. They were very nice and helpful.
So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin
Nov. 6, 2022
Great help by Arianne and very prompt responses. Understood the problem and provided extra assistance for me to get more familiar with the features as well.
So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. π Much appreciated, Kevin
Nov. 3, 2022
Pete was WONDERFUL! He went over and beyond! I have a free account with Rivo and let me say - you get SOOO MUCH! Once my store grows, I will definitely upgrade my account to unlock all full features! Their customer service support is WONDERFUL too! and I have spoken with a handful of support associates at Rivo. This is HONESTLY the best app for their customer rewards and loyalty program. THE BEST, hands-down!! I downloaded so many other apps that weren't good enough until Rivo. The ease of setup is what I genuinely appreciate. This is my honest review. Thank you guys!
You are amazing! β¨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. π€© Cheers, Kevin
Nov. 2, 2022
I reached out to get information about the site and how to use it, and spoke to Abbie. Not only was she able to help me but she provided other resources to help improve my website. She went above and beyond and appreciated her help.
It's music to our ears that you are happy with our customer service! If there's anything else we can do, just let us know. Our team will be pleased to assist you! π Thanks, Kevin
Oct. 22, 2024
Been using the rewards app for a year now, and have lots of customers signed up and enjoying the rewards. Bryan has been most helpful with any questions and things I wanted to do, only problem is I need to move the customers and their points to our new website, and currently there isn't an export CSV way to do this, so we will need to manually input the customers into a CSV form and import them to the new website, which will be time consuming.
Thanks so much for choosing our app and for recommending us! π If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Best wishes, Kevin
Nov. 2, 2022
Amazing service and all-round best app available for shopify won't be disappointed at all. Customer service is amazing and so friendly and helpful.
What a wonderful review! π€© This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks, Kevin
Nov. 2, 2022
Useful rewards app and easy to set up. Thanks for great professional supporting by Pete. Expect more free function in the future.
Awesome! Thanks so much for the 5-stars and for the positive feedback! Best regards, Kevin