Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,358
chart
#560
All reviews
Review RSS Feed
Oct. 23, 2022
So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping businesses like yours, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin
Oct. 21, 2022
So far so good, I've only started using it though. Service from Abbie was exceptional. Thanks Abbie
Wonderful! Thanks so much for the 5-stars and positive feedback! Best regards, Kevin
Oct. 20, 2022
Maria was a great help! Great experience with this app! We are able to reward our members with a loyalty program that works great!
We're thrilled to hear you are having a great experience with our app and services! Thank you for the wonderful review, and please let us know if there's anything else we can do. ✨ Best wishes, Kevin
Oct. 20, 2022
Arianne helped with increase my customer limit and with some troubleshooting for my store. My customers love the app and I do as well, it definitely helps with sales!
Oct. 20, 2022
Abbie was excellent at helping me get my store set up. Great customer service. After using it for a few weeks, I'll have a better idea of how the app is. I will update you then.
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin
Oct. 12, 2022
Awesome app and really helpful customer service , Abbie from Rivo Rewards went out of her way to help me with setting everything up.
We are so happy you are enjoying our app and customer service! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin
Oct. 12, 2022
don't use this app. When I delete it, there's still a pop up on my website. I have to reinstall the app and ask them to delete the pop up. Horrible
Hi Yuan! This is Lea from Rivo. Firstly, I'd like to apologize for your experience with the app. It looks like you recently installed the app, and I can see you've reached out, and were able to get in touch with our chat representative but went idle. I'm pleased to inform you that the prompts are no longer appearing in your store. So sorry again for the hiccup here. Uninstalling the app usually takes a while to remove leftover settings and codes within the your theme. We've sent you an email to reach out and get to the bottom of this problem for you. Please feel free to contact me back anytime: [email protected] Cheers, Lea
Oct. 10, 2022
I just purchased this app and Abbie was super helpful with all of my questions getting set up. So far the experience seems pretty easy and quick -- and anything you can't figure out, Abbie is amazing!! Looking forward to seeing how this all works out, I have high hopes!
Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app and are so excited to be able to contribute to you and your business's success. If you ever have further questions or if we can help along the way, feel free to contact us anytime! ✨ Best wishes, Kevin
Oct. 10, 2022
This is one of the best rewards apps we've used and the customer support (from Abby) was absolutely phenomenal! Can't say enough good things about this company :)
We are so happy you are loving our app and support! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin
Oct. 7, 2022
Abbie was very patient and very helpful to me as I set up my app. She was very pleasant and easy to work with. She never rushed me or made me feel like I needed to hurry. Even when I was gone for several minutes she right there when I came back to her.
It's music to our ears that you are happy with our customer service! Thanks so much for the 5-stars and kind words. 😊 Much appreciated, Kevin
Oct. 6, 2022
This is a loyalty app, it's great, It has all the functions you'll need and more, but I don't tend to write a review because an app does what it says. I'm writing a review because I recently moved from another shopping cart, and the move came with loads of problems moving my reward system. The great people at Rivo were able to transfer my 15 year old reward system with well over 3 million outstanding reward points. The team has gone above and beyond to create a loyal customer out of me for years. Every experience with customer service is great. They escalate issues they cant solve immediately, and the team fixes the problem! Give it the 7 day free trial if it you need a loyalty program. This is the team you want to have your back, and understands the needs of an e-commerce store.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We're so grateful to customers like you for using our app and for sharing the word about our company. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. ❤️ Much appreciated, Kevin
Oct. 5, 2022
Abbie had so much knowledge and was quick to respond. I love this app so much already and with great customer support, it makes it even better.
We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
Oct. 5, 2022
Excellent support, go above and beyond. The app has good functionality and it's easy to use. Really recommend.
We're so glad that you are happy with our support! Thanks so much for leaving 5-star feedback and for recommending us to the Shopify community! 😍 Much appreciated, Kevin
Oct. 4, 2022
Great app and excellent customer support. The support staff is always quick to answer and very helpful!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin
Oct. 3, 2022
Super functional & easy to use, plus the costumer support it's super friendly :) Arianne was really helpful solving any concerns fast. keep up the great work!
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
Sept. 29, 2022
Tried another app before this one and this one is miles better - just easier to navigate.. Thank you James for great onboarding..
Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin
Sept. 29, 2022
I really like this app! The setup was easy and customer service is great. Arianne was very helpful with what I needed done.
We're so glad you like the app and the setup process. 🤩 Feel free to reach out to us anytime if you have any further questions. We are always happy to help! Thanks, Kevin
Sept. 26, 2022
I am still new to Rivo, but so far the customer service is amazing, specially Pete. He took the time to check the my set up and give me tips on how to best adjust my points/rewards for my price point.
Thanks so much for using our app and for the great review! 🌟 If you have any further questions or if we can help along the way, please feel free to reach out to us anytime. Cheers, Kevin
Sept. 22, 2022
5 stars! Amazing and prompt customer service. All my enquiries were addressed right away. Paul is the greatest! Highly recommend!
We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin
Sept. 21, 2022
I just downloaded this app and Therese has been so kind and patient to guide me through the set up! Thank you!
Thanks so much for choosing our app! If you have any further questions, please feel free to reach out to us anytime. We are always here and happy to help. 😊 Best wishes, Kevin