Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,358
chart
#560
All reviews
Review RSS Feed
Aug. 28, 2022
Maria went above and beyond to satisfy my request today! A simple question I had, and she earned a forever customer by her professionalism, communication and kindness! Thank you!
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
Aug. 28, 2022
App has nice set of features and interface was easy to use. Alex was very helpful on queries about the various features.
Thanks so much for the positive review! Let us know if we can help answer any questions at any time. Cheers, Kevin
Aug. 28, 2022
Vicki helped me with a professional and friendly attitude. I was impressed. I didn't expect to get help that quickly on a Saturday night. Thank you!
Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin
Aug. 26, 2022
Abbie has been an amazing customer service representative! She helped me fix my problems and did more than enough to get me started :)
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
Aug. 25, 2022
Have just installed and so far super easy, super fast to load. Abbie was fantastic when I had a question in the live chat, again super fast, lots of extra info I didn't think and really easy to work with. In a time when real time support is getting harder and harder to get, I am very happy with ease of use of this app and getting support if/when needed :)
You are awesome! Thanks so much for installing our app, and we appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin
Aug. 22, 2022
Abbie was really helpful fixing some issues when I started with this app. I love it so far. I recommend it for every Shopify store admin. Thank you
So pleased that we were able to help you with your concern. Thank you so much for your kind words and for recommending us to the Shopify community. 🙌 Much appreciated, Kevin
Aug. 22, 2022
Abbie was great with lot of support and extra tips to our website. Our team is excited to your Rivo
We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin
Aug. 16, 2022
Oh my, where should I start? Abbie was extraordinary, she started a chat with me introducing herself, she helped me with things I didn't know I was going to need and it was all at no extra cost to me. Abbie, keep up the wonderful work! It was a pleasure working with you.
What a wonderful review! ✨ This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and 5-stars. 😊 Cheers, Kevin
Aug. 11, 2022
Easy to use app and Abbie was amazing. Abbie gave me the best customer service experience Ive probably ever had. Answered all my questions and helped me set up the app.
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. 🙌 Cheers, Kevin
Aug. 11, 2022
Excelente aplicación. Recién la estoy probando pero hasta acá se ve que tiene funciones muy interesantes. Lo mejor fue contar con la ayuda de Abbie en el chat. Muy amable y de mucha ayuda.
¡Me alegro de que te encante nuestra aplicación y nuestros servicios! 🙌 ¡Gracias por la maravillosa revisión, y realmente apreciamos que nos ayude a compartir la palabra sobre nosotros! ¡Saludos al éxito para usted y su negocio! Todo lo mejor, Kevin
Aug. 11, 2022
Aplicación absolutamente increíble y un servicio al cliente increíble, Abbie fue simplemente espectacular al ayudarme con cualquier pregunta que tuviera. recomendaría
¡Me alegro de que te encante nuestra aplicación y nuestros servicios! 🙌 ¡Gracias por la maravillosa revisión, y realmente apreciamos que nos ayude a compartir la palabra sobre nosotros! ¡Saludos al éxito para usted y su negocio! Todo lo mejor, Kevin
Aug. 9, 2022
Im new to this app and can already see the conversions coming through. Abbie was really helpful and manually moved over all my 400 members from a different rewards app. This was so helpful as my CSV file wasn't working. Arianne has also been very helpful and solved all my queries and issues and i even upgraded to the paid plan because she gave me a 3 month deal for 50% off. Really excited to explore more of this app. Thank you!!
Thank you so much for leaving a positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app, and if you ever have further questions or if we can help along the way, feel free to contact us anytime! 😊 Much appreciated, Kevin
Aug. 7, 2022
Just downloaded the app and one thing is for sure, customer service is top notch! Any questions I had while setting the app was easily answered!
Thank you for the wonderful review! We appreciate you taking the time to leave a positive feedback! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin
Aug. 3, 2022
Harleen was very helpful and quick to respond. Still learning about this rewards program but looks really good
Your review means the world to us! Let us know if any questions come up or if we can help along the way. We are always happy to help in any way we can and are available anytime. 😃 Thanks, Kevin
Nov. 26, 2023
Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a shame. I am describing the problems to Rivo all the time, but they don't care. E.g. currently, the Free-Product-Voucher is not working fine. I described it, I attached screenshots. But no solution. We will find another way to make our customers happy. Very disappointing.
---- updated Dec 2023 I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to resolving any issues you're facing and improving your satisfaction. We'll keep you updated on the progress of your case on our existing thread. We value your feedback and will work hard to make things right for you. If you need any further assistance, please don't hesitate to contact us anytime! -------- Du bist unglaublich! ✨ Vielen Dank, dass Sie zu unserer App gewechselt sind und ein durchdachtes Feedback hinterlassen haben. Wir sind Kunden wie Ihnen so dankbar. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🍻 Prost, Kevin
Aug. 2, 2022
I am just getting started, but it's working already on our site! Abbie was excellent at getting us up and running.
Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin
Aug. 2, 2022
Thank you for the helpful and fast reply. Looking forward to use the app. Seems easy and straightforward so far.
Awesome! Thanks so much for the 5-Star review! Best regards, Kevin
Dec. 19, 2022
Yaci was great to work with! Love the user friendliness of the app! I would highly recommend using Rivo!
We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
July 28, 2022
We haven't launched the app yet, but the support from Abbie has been PHENOMENAL and I already trust we are in great hands with Rivo. Can't wait to launch soon!!
Thank you so much for the wonderful review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. All the best, Kevin
July 27, 2022
Wonderful customer service. Very happy with how easy it was to set up Rivo and it's very cool how you can award people that are being imported.
Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩 Feel free to reach out to us anytime if you have further questions. We are always happy to help! All the best, Kevin