All reviews

Rating Breakdown

  • 5
    96% (2,246 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
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5 / 5 Share

Jan. 16, 2023

Pete was a great help in helping me set up the app. I recommend this app to anyone who wants to take their sales to the next level, and customer support is awesome

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

You are so wonderful! ๐ŸŽ‰Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Cheers, Kevin

5 / 5 Share

Jan. 13, 2023

Awesome customer support team, Mica did everything I asked for and more. The app is easy to get around thanks so much Mica love your work.

Using app

About 1 year

Total reviews

10

Average rating

5.0

Developer Reply

We're so excited you are happy with our services! Your praise in your 5-Star review is very much appreciated! ๐Ÿ™Œ All the best, Kevin

5 / 5 Share

Jan. 13, 2023

Mica is the best! super fast response and very helpful! she even recommended helpful tips for my shop !! thank you mica :D

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! ๐ŸŒŸ Thanks, Kevin

5 / 5 Share

Jan. 12, 2023

I needed help with a few things in the app, and Abbie was super helpful! She was extremely knowledgeable and provided exactly what was needed.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. ๐Ÿ˜Š Much appreciated, Kevin

5 / 5 Share

Jan. 12, 2023

I would recommend this app, it is easy to use. I needed assistance with the pop up portion and Abbie was wonderful. She was very direct and helped me to solve my problem. Response time was very fast as well.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! ๐Ÿคฉ We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Jan. 12, 2023

Needed help verifying my store and Abbie was great! Helped me verify and increased my customer limit.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the awesome 5-star review! Means the world to us and we are here for you anytime. ๐Ÿ˜Š Cheers, Kevin

5 / 5 Share

Jan. 12, 2023

so far so good, good chat support. why is there a minimum of 100 characters for a review thats so many characters

Using app

About 1 month

Total reviews

4

Average rating

4.3

4 / 5 Share

Jan. 12, 2023

Overall a great app, with terrific customer service. However limited integrations with other apps I use, and getting the functionality I needed, involved being upgraded to levels that were not affordable for me.

Using app

6 months

Total reviews

4

Average rating

4.8

Developer Reply

Feedback like this helps us consistently improve our customer experiences and gauge what we're doing right and where we can make adjustments. I have sent over your feedback to our product team. Best regards, Kevin

5 / 5 Share

Jan. 12, 2023

Great support, Pete was very helpful! Also the app itself is very easy to handle. Definitely recommend it.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the positive review and for recommending us to the Shopify community! ๐Ÿ™Œ Cheers, Kevin

5 / 5 Share

Jan. 11, 2023

The customer service was very good, the communication was very pleasant and the problem was solved very quickly. I really recommend it. I am a Chinese seller, and I really recommend you to use this.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! ๐Ÿคฉ Much appreciated, Kevin

5 / 5 Share

Jan. 11, 2023

I was very happy with the customer support I received today from Pete. He could not have been any more helpful. I would recommend this app.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad you are happy with our support! Thanks so much for the positive review and for recommending us to the Shopify community! ๐Ÿ™Œ All the best, Kevin

5 / 5 Share

Jan. 11, 2023

Simply the finest example of knowledgable, polite, professional and technically savvy customer support. Rivo is the best in the business

Using app

About 1 year

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for the wonderful review! ๐Ÿคฉ We appreciate you using our app and for helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Jan. 10, 2023

Paul was awesome, took care of my concerns and wasn't pushy on the upsell like other apps seem to be.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words and positive feedback mean the world to us! Thank you so much for the review and we are always happy to help any time. ๐ŸŒŸ Best wishes, Kevin

5 / 5 Share

Jan. 10, 2023

We love it. Support is amazing. We are a little start up team with some coding knowledge. But they solved everything in minutes. Would suggest this app for everyone who knows how to upsell and build community. Thanks Rivo.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

So glad that you love our app and services! ๐Ÿ™Œ Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Jan. 10, 2023

Had to increase the amount of customers for my reward program and Joel helped me through it. She also gave me a couple of tips how to help my website. She was patient and very helpful. Thank you Jel!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! ๐ŸŒŸ Cheers, Kevin

5 / 5 Share

Jan. 10, 2023

I had the pleasure of working with Pete today to increase my customer limit and it couldn't have gone more smoothly. He responded within minutes and not only increased the limit but gave some advice to improve my store's appearance! Glad I picked Rivo!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! If there's anything else we can help you with, just let us know. Our team here at Rivo will be delighted to assist you! ๐Ÿ˜Š Best regards, Kevin

5 / 5 Share

Jan. 9, 2023

Arianne was a pleasure to work with! I needed help with resetting all the points back to zero after accidently back filling from the beginning of my store. She was prompt in helping reset all the points before I rolled out the program.

Using app

26 days

Total reviews

2

Average rating

5.0

Developer Reply

Wonderful! We are always here to help, and super excited that you are happy with our service! ๐ŸŽ‰ Thanks so much for the positive feedback and review! Best wishes, Kevin

5 / 5 Share

Jan. 8, 2023

Arianne from customer support went above and beyond to help my configuration issues as I start enabling the Rivo Loyalty app. Kudos to her and the support team!

Store

Euphora

Using app

About 12 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the 5-Star review! ๐ŸŒŸ So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! ๐Ÿ˜Š All the best, Kevin

5 / 5 Share

Jan. 8, 2023

James helped me customizing our widget and many other things as well. Best thing is they replies typically in minutes and that is real human(not bots). App is intuitive and easy to use. BEST LOYALTY AND REWARD APP IN SHOPIFY APP STORE.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We appreciate you helping to share the word about us! Cheers to success to you and your business! ๐Ÿ™Œ All the best, Kevin

5 / 5 Share

Jan. 7, 2023

I just started using it so I'll have to see long term how I like it. So far, it is easy to use and you can easily alter points awarded for various actions which is cool.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for installing our app! If you ever need help along the way, please let us know. We are always here to help. Much appreciated, Kevin