Rivo: Loyalty Program, Rewards
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Harleen was very helpful and quick to respond. Still learning about this rewards program but looks really good
Your review means the world to us! Let us know if any questions come up or if we can help along the way. We are always happy to help in any way we can and are available anytime. 😃 Thanks, Kevin
Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a shame. I am describing the problems to Rivo all the time, but they don't care. E.g. currently, the Free-Product-Voucher is not working fine. I described it, I attached screenshots. But no solution. We will find another way to make our customers happy. Very disappointing.
---- updated Dec 2023 I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to resolving any issues you're facing and improving your satisfaction. We'll keep you updated on the progress of your case on our existing thread. We value your feedback and will work hard to make things right for you. If you need any further assistance, please don't hesitate to contact us anytime! -------- Du bist unglaublich! ✨ Vielen Dank, dass Sie zu unserer App gewechselt sind und ein durchdachtes Feedback hinterlassen haben. Wir sind Kunden wie Ihnen so dankbar. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🍻 Prost, Kevin
I am just getting started, but it's working already on our site! Abbie was excellent at getting us up and running.
Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin
Thank you for the helpful and fast reply. Looking forward to use the app. Seems easy and straightforward so far.
Awesome! Thanks so much for the 5-Star review! Best regards, Kevin
Yaci was great to work with! Love the user friendliness of the app! I would highly recommend using Rivo!
We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
We haven't launched the app yet, but the support from Abbie has been PHENOMENAL and I already trust we are in great hands with Rivo. Can't wait to launch soon!!
Thank you so much for the wonderful review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. All the best, Kevin
Wonderful customer service. Very happy with how easy it was to set up Rivo and it's very cool how you can award people that are being imported.
Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩 Feel free to reach out to us anytime if you have further questions. We are always happy to help! All the best, Kevin
I love how much this app offers at such a great price compared to their competitors and the support is amazing! Arianne helped me with transferring the app to my updated shopify theme! This kind of thing doesn't come easy to me, so I really appreciated the help!
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin
Their free options are amazing and the Chat available is awesome and filled with very helpful and nice people!
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
Great app, so easy to navigate. Incredible customer service, Betty was very helpful and so kind. 10/10, definitely recommend!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us to the Shopify community! ✨ Best wishes, Kevin
After receiving the best service I've had in a very long time, I couldn't but share it with others. Professional, Courteous, friendly and kind is just a few words to describe the service I received from Abbie. Thank you Abbie and team for creating your amazing Apps and backing them up with incredible service. Wishing you all the success you desire. Cheers
We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
Highly recommend this app. It does not just get the job done, but has some of the best customer service on the app store. Abbie responded to me within seconds and fixed all the concerns and issues I have at very rapid pace. This is app is a must if you have returning customers.
So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team would be delighted to assist you. 😊 Much appreciated, Kevin
I am only just trying this app out. But so impressed with the instant help you get - without even asking.
Thanks so much for choosing our app and for the 5-stars! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin
Lance wa very helpful with the first steps with application! He also showed to me additional application for reviews.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🙂 Thanks, Kevin
Customer service is always quick to respond, anyone we interact with is more than happy to help. Lance was great with what I needed today. The only downside is the free plan doesn't offer much, but it works for what we need right now.
Hey, Lilac Market Headbands team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
Setup is quick and easy! I'm liking it so far and everything looks great. Customer Support is top tier!
Thank you so much for the feedback and 5-Stars! We're happy you love our customer support and the app's setup process. 🤩 Feel free to reach out to us anytime if you have any further questions. We are always happy to help! All the best, Kevin
I am using this app, it is complete in everything needed for rewards programs. Support is fast and perfect.
Wonderful! We are always here to help and super excited that our app has everything you need for your rewards programs! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin
App is super flexible and customizable -- easy to install and set up. Fast and great customer service as well from Betty. Worth every cent
We're so glad you love our app and services! Your positive feedback and review mean the world to us. Thank you so much! Best regards, Kevin
I am just beginning to look into how this App could benefit our customers and had a few questions which were quickly answered by Abbie. She was very knowledgeable, offered some helpful insights and was very pleasant to deal with. I appreciate the quick response time and friendly nature of the representative that I chatted with. Well done! Looking forward to moving forward with the set up process.
Thank you so much for using our app and for the wonderful review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Our team would be happy to assist you. 😊 All the best, Kevin
A great app that offers lots of options in the free basic version! And as a cherry on top is the very nice and fast support!
We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin
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