Rivo: Loyalty Program, Rewards
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I'm just starting to dig in now- super helpful support so far. I had issues with the widget placement and the instructions I was given to move it were very helpful.
So pleased to hear that we were able to help you with your concern. 😊 Thank you so much for the positive feedback! If there's anything else we can do, just let us know. All the best, Kevin
I just had a chat with Betty, and she was extremely helpful, well done Betty. Keep going Rivo team.Thank you
We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
The app was easy to install and worked great. I can see many customers using it and getting repeat sales
We work hard in creating apps that are easy and quick to install but most importantly, skyrocket sales! 🚀 Thanks so much for using our app and for the 5-stars! Best regards, Kevin
this is a great app has a lot of features and great customer service I would recommend to everone to use
Thanks so much for the positive review and for recommending us to the community! Much appreciated, Kevin
First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it. Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them. I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue. -------------03/22/2023 update They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed
**Updated reply May 11, 2022** Hi Kevin, Wanted to give you a heads up that we made some major improvements to the CSV import system. It is now 20x faster than it previously was. Previously what used to take hours, now takes several minutes. This should improve the user experience dramatically for you when updating members or guests. Thanks again for your feedback and chat back to us anytime! Cheers, James **Original reply May 4, 2022** Hi Kevin, Thank you for your feedback and review. I'm sorry we couldn't meet your expectations of the app. For your first issue, when your member count was different then Shopify, after you reported it, our developers pushed out a fix over the weekend. For your second issue, unfortunately what you were asking us to do was a very rare edge case (it's only come up this one time). ChinaHobbyLine wanted to adjust your guests points, and not member points, and because you had ~50,000 guests, we reached a limit on updating through Shopify's API. After suggesting multiple workarounds and solutions we were unable to come to a resolution. On one occasion, one of our Support Managers spent 8 hours on live chat with you explaining the problem and live troubleshooting. On another occasion, other team members and I spent the same amount of time eagerly trying to provide help and support. Outside of the live chat time our engineering team has spent a significant amount of time working on this problem for you and it was communicated multiple times early on that the functionality you were looking for was not possible. When the problem wasn’t solved over live chat we escalated to our engineering team over email to help solve, which is the typical process we follow. When we exhausted our options for troubleshooting further over live chat (after over 20 hours of live chat time) we offered to schedule a video call to help explain the situation and limitations. When we notified you of this news of the limitation after all this, we offered a full refund and a path forward for a viable workaround. We sent an email over 24 hours ago with a viable workaround for converting your guests into members, but we still have not received a response. I really am sorry we couldn't resolve this for you Kevin, and that it has to come to this. As much as we would like to provide our customers with the best features and flexibility, I'm afraid we can't build out every feature to meet the needs of every use case. I hope you can understand. Again, I am sincerely so sorry for the inconvenience that this problem caused. Our team is very open to resolving this anytime with you, if you would like to reply on the email thread we have open. Hoping to hear from you soon. Cheers, James
This app is great no issues still learning all the features it provides. Customer service is responsive and quick.
Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Cheers, Kevin
Lots of features and excellent support team. Ryan was great. The points function works well and the themes are customisable to my brand.
Awesome! Thanks so much for the positive review, and we are here for you anytime you need us! Best regards, Kevin
The awesome app offers a lot for a free version and the team is amazing:) speak with them and you'll see :)
Amazing! Thank you so much for the wonderful review and sharing the word about us! 🙌 Cheers, Kevin
The only rewards program app that appealed to me - generous features for free plans, and the paid plans are very well priced, especially compared to those who charge $100+ per month. I spoke with Pete today and he's very helpful. Excited to explore this app and see how my customers enjoy the loyalties program. Thanks Pete!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin
That was a great conversation, I will keep working with Rivo they have a good program. Thank you again, James
We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is always happy to help. 😃 Thanks, Kevin
So far, it's the best app for reward/referral program for me. Their staff is always here to help, I'm more than happy with them and the app overall. The pricing is also very fair compared to other competitors, highly recommended.
What a wonderful review! ✨ It's music to our ears that you are happy with our app and customer service! Thanks so much for the 5-stars and for recommending us to the Shopify community! 🤩 All the best, Kevin
Ryan was awesome. Helped me increase limits on my store and link Loyalty Rewards in my customer emails. Very helpful a 5 out of 5. Thanks again.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😃 Thanks, Kevin
J’ai l’application en free plan depuis le début et j’en suis très contente. Ryan a été très rapide et efficace, il a updater mon app pour recevoir les dernières nouveautés. J’ai désormais pas de limites sur les clients de ma base et suis passer ne marque blanche. Je verrais plus tard si le site génère plus de volumes pour upgrader mon plan
Merci beaucoup pour les 5 étoiles et les commentaires réfléchis! 🤩 Nous adorons aider les entreprises, et nous sommes ravis de pouvoir contribuer à votre réussite et à celle de votre entreprise. Si jamais vous avez besoin de quoi que ce soit, notre équipe est là pour vous à tout moment. Meilleurs voeux, Kévin
Customer service was great and everything is working smoothly thus far. Can't wait to see what this app will do!
We truly appreciate the 5-Star review! These reviews make our day here. If you have other questions or experience issues along the way, just let us know. 😃 Best regards, Kevin
Lance was very helpful. He helped me activate the features of the app which is running fine currently.
Thank you for the wonderful review! We are here for you anytime. 😊 Best wishes, Kevin
We're now 3+ months in to using the Rivo Loyalty app. Was very easy to install, and to do basic customisation. We sell globally, in multiple local currencies, with a very large product catalogue and customer base. We were really impressed with Rivo support helping us solve problems quickly from day one snagging, and with just as much energy months later to help us optimise.
You are amazing! ✨ Thank you so much for your thoughtful feedback and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin
Easy to use and great customer support. Customers are always happy to see a new reward in their emails for purchases they already make and has definitely added to up-sells.
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! If you need help along the way, just let us know. Best wishes, Kevin
Awesome rewards app and very easy to setup. Customer service is responsive, friendly and helpful! Looking forward to giving this a try
Thank you for the wonderful review! 🙌 We greatly appreciate you sharing positive feedback! Cheers 🥃 to success to you and your business! All the best, Kevin
She overdelivered. Awesome chatting with her. I contacted her to double the customer limits and she did it right away. Se was so nice and I had a nice experience during the chat.
We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
Lance, was awesome and a great help. The customer service here is awesome. Thank you everyone for all your help.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin
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