Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,410
chart
#879
All reviews
Review RSS Feed
May 16, 2022
Install on this app was extremely easy. Quick to setup and I tested it myself first. Customer service checked in and helped me out with a free trial and removing branding (they might do that for everyone but i'm not sure). Since I just downloaded it, I haven't had any experience with customers trying it, but it seems like it will work the way I want it to. Also, it's cool to see that the company is actively listening to merchants wants/needs. There is a section where you can see merchant posted ideas being upvoted/downvoted and they will have a tag for in progress or planned on said ideas.
What a wonderful review! 🤩 We're so grateful for customers like you and are super excited to be able to contribute to you and your business's success. Thank you so much for your kind words and thoughtful feedback! If you ever have further questions or experience issues along the way, just let us know. Our team is always happy to help in any way we can. All the best, Kevin
May 12, 2022
Helpful and quick assistance from the team. Features seem to be exactly what I am looking for. Really excited to see what Rivo do for our shop!
Thanks so much for the 5-stars! If you have further questions or if we can help along the way, feel free to reach out. All the best, Kevin
May 11, 2022
We found this app while looking for a customer rewards solution to boost return customers although we have only started using it our only issue was some account limits but when we contacted support they answered right away and removed the limits for the life of our store free of charge - AA was very helpful and friendly to deal with and we would recommend this app to any merchant who wants to boost return sales and reward customers
We work hard in creating apps that are easy and quick to install but most importantly, skyrocket sales! Thanks so much for the 5-stars and for recommending us. We are thrilled that you are happy with our customer service. If there's anything else we can help you with, please feel free to reach out. Our team is here to help. ✨ Best wishes, Kevin
May 11, 2022
The app appears to do most things trouble-free. If I subscribed then I would expect refunded transactions to automatically remove points however this is a manual process that people need to be aware of.
Hi r3pro team, This is James here, Head of Merchant Success at Rivo. Thanks for chatting in to our support team and for your candid app store feedback. Just wanted to add some color here – I can completely understand for large companies how important it is to have this feature. Auto refunding points and rewards is one of the features our team is working on for the future roadmap. So right now, we currently have 3 ways to adjust points, which are outlined in this doc below - https://loyalty-docs.rivo.io/en/article/adjusting-customers-points-balances-ctl846/ Although this doesn't solve your problem right away of the auto adjustment, we will keep you up to date as soon as we release this - I've added your vote to this feature request as well so you'll get a notification once we release it! Cheers, James
May 10, 2022
I have only just set up the app, but it was easy and intuitive and seems like it will fit my needs. Abbie was also super helpful when I was confused about a minor thing. I look forward to using this app more!
Thanks so much for choosing our app! We are so excited that it exactly fits your needs! If you have any further questions or experience issues along the way, just let us know. We would be happy to assist you in any way we can. 🙌 Cheers, Kevin
May 10, 2022
I'm quite pleased overall. This has been a great experience with this app - my customers love the rewards! I asked for tech support, and not only was it almost immediate, the rep I was dealing with was fantastic, friendly and funny.
We are so glad you had a 5-star experience using our app! Thanks so much for the positive feedback and 5-star review! Much appreciated, Kevin
May 10, 2022
The App is really easy to use and has a lot of functionalities. Arianne from the customer support was very helpful in helping me customize some layout details :)
Excellent! It's music to our ears that you are happy with our app and customer service. Thank you so much for your kind words, and we are delighted that we were able to help you with your concern. If there's anything else we can do, just let us know anytime. 🙌 Cheers, Kevin
May 9, 2022
I love this app 100% every time I need help someone is always there to help its very easy to work with
Glad that you love our app! Thank you so much for the 5-Star review and we are here for you anytime. 🙌 Best regards, Kevin
Jan. 20, 2025
thank you for your responsiveness and your help in resolving my question about the loyalty program. Paul's advice enabled me to quickly understand and solve my customer's problem.
We are so happy that you love our app and customer support! Thank you so much for the 5-star review and for recommending us to the Shopify community! All the best, Kevin
May 7, 2022
Quick and easy to set up and the customer support is fast and effective. They frequently add new features.
Glad to hear that you like our app! If you need anything at all, just let us know. 😃 Thanks, Kevin
May 5, 2022
This app is easy to use/set up and generates brand loyalty. Their customer service is the best. They go above and beyond to support not only the app but your business. Abby helped me last and she was super resourceful.
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin
May 5, 2022
I'm just starting to dig in now- super helpful support so far. I had issues with the widget placement and the instructions I was given to move it were very helpful.
So pleased to hear that we were able to help you with your concern. 😊 Thank you so much for the positive feedback! If there's anything else we can do, just let us know. All the best, Kevin
May 5, 2022
I just had a chat with Betty, and she was extremely helpful, well done Betty. Keep going Rivo team.Thank you
We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin
May 5, 2022
The app was easy to install and worked great. I can see many customers using it and getting repeat sales
We work hard in creating apps that are easy and quick to install but most importantly, skyrocket sales! 🚀 Thanks so much for using our app and for the 5-stars! Best regards, Kevin
May 4, 2022
this is a great app has a lot of features and great customer service I would recommend to everone to use
Thanks so much for the positive review and for recommending us to the community! Much appreciated, Kevin
March 22, 2023
First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it. Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them. I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue. -------------03/22/2023 update They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed
**Updated reply May 11, 2022** Hi Kevin, Wanted to give you a heads up that we made some major improvements to the CSV import system. It is now 20x faster than it previously was. Previously what used to take hours, now takes several minutes. This should improve the user experience dramatically for you when updating members or guests. Thanks again for your feedback and chat back to us anytime! Cheers, James **Original reply May 4, 2022** Hi Kevin, Thank you for your feedback and review. I'm sorry we couldn't meet your expectations of the app. For your first issue, when your member count was different then Shopify, after you reported it, our developers pushed out a fix over the weekend. For your second issue, unfortunately what you were asking us to do was a very rare edge case (it's only come up this one time). ChinaHobbyLine wanted to adjust your guests points, and not member points, and because you had ~50,000 guests, we reached a limit on updating through Shopify's API. After suggesting multiple workarounds and solutions we were unable to come to a resolution. On one occasion, one of our Support Managers spent 8 hours on live chat with you explaining the problem and live troubleshooting. On another occasion, other team members and I spent the same amount of time eagerly trying to provide help and support. Outside of the live chat time our engineering team has spent a significant amount of time working on this problem for you and it was communicated multiple times early on that the functionality you were looking for was not possible. When the problem wasn’t solved over live chat we escalated to our engineering team over email to help solve, which is the typical process we follow. When we exhausted our options for troubleshooting further over live chat (after over 20 hours of live chat time) we offered to schedule a video call to help explain the situation and limitations. When we notified you of this news of the limitation after all this, we offered a full refund and a path forward for a viable workaround. We sent an email over 24 hours ago with a viable workaround for converting your guests into members, but we still have not received a response. I really am sorry we couldn't resolve this for you Kevin, and that it has to come to this. As much as we would like to provide our customers with the best features and flexibility, I'm afraid we can't build out every feature to meet the needs of every use case. I hope you can understand. Again, I am sincerely so sorry for the inconvenience that this problem caused. Our team is very open to resolving this anytime with you, if you would like to reply on the email thread we have open. Hoping to hear from you soon. Cheers, James
May 2, 2022
This app is great no issues still learning all the features it provides. Customer service is responsive and quick.
Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Cheers, Kevin
May 2, 2022
Lots of features and excellent support team. Ryan was great. The points function works well and the themes are customisable to my brand.
Awesome! Thanks so much for the positive review, and we are here for you anytime you need us! Best regards, Kevin
April 30, 2022
The awesome app offers a lot for a free version and the team is amazing:) speak with them and you'll see :)
Amazing! Thank you so much for the wonderful review and sharing the word about us! 🙌 Cheers, Kevin
April 28, 2022
The only rewards program app that appealed to me - generous features for free plans, and the paid plans are very well priced, especially compared to those who charge $100+ per month. I spoke with Pete today and he's very helpful. Excited to explore this app and see how my customers enjoy the loyalties program. Thanks Pete!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin