Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,344
chart
#517
All reviews
Rating Breakdown
Review RSS Feed
Sept. 20, 2022
Very very very reactive customer support. Everything done in seconds !!! The app works perfectly. Thanx to the team
So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! Let us know if any questions come up along the way. We are always here to help. Best regards, Kevin
Sept. 19, 2022
Abby was kind patient and incredibly helpful. There is no waiting and you recieve immediate responses. wow
We truly appreciate the 5-Star review! These reviews make our day here. 😃 Thanks, Kevin
Sept. 19, 2022
Arianne very helpful and prompt, Gd Job!! Willing to explain every detail. And very eager to help out
Your feedback means the world to us! Thank you so much for the awesome review and we are here for you anytime! 🙌 Best regards, Kevin
Sept. 19, 2022
wonderful customer service! helped me easily with my question and was super nice and knowledgeable!
Thanks so much for this 5-Star review! Let us know if there's anything else we can do to help along the way. Cheers, Kevin
Sept. 19, 2022
Paul helped me out and let me say how smooth everything went. The actual app is great so far too. I'm excited to see how Rivo can help! :)
Thank you so much for using our app! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. All the best, Kevin
Sept. 18, 2022
I just started using this app. So far the program is working well, and customer service is very efficient. Pete was very helpful and quick when assisting me.
Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin
Sept. 17, 2022
Mica was really nice and helpful :) great support, she really helped me a lot and added a few more recommendantions, perfect
Thank you for the wonderful review! We appreciate you using the app and we're always here for you anytime! 🎉Best regards, Kevin
Sept. 16, 2022
I use several apps but this is the first one I have reviewed - Spoke to support expecting to be sent a how to link but they went over and above what I asked them for. Couldn't be happier! Gives me full confidence in using there app.
So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
Sept. 16, 2022
Abbie was GREAT! Service like this reminds me of why I left the other rewards app. Rivo is great and I'm very happy!
We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! 🙂 Thanks, Kevin
Sept. 15, 2022
Great customer support from Yaci. She quickly and efficiently assisted with my request. I highly recommend this app.
We're so glad you are satisfied with our customer support. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
Sept. 14, 2022
Abbie was so helpful via the chat today! I am not very tech savvy and was struggling to get everything set up working properly. She was patient and helpful and even offered suggestions that could improve customer experience on my site. She went above and beyond!
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
Sept. 14, 2022
Paul helped me get Rivo set up on my website. He was absolutely the most helpful. Awesome experience. Looking forward to using the app to help my customers get rewards.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😃 Thanks, Kevin
Sept. 14, 2022
Problem solved in 2 seconds. Paul is very nice, friendly and very responsive. He did more than I asked for. I highly recommend.
So pleased that we were able to help you with your concern. Thank you so much for your kind words and for recommending us to the community! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin
Sept. 13, 2022
It has been great service and extremely grateful from Alex support with with updating and tending to our needs. Absolutely incredible and helped me immediately thank you so much.
Wonderful review! Thank you so much, and we are here for you anytime you need help. Greatly appreciate the feedback! 🎉 Best regards, Kevin
Sept. 12, 2022
I'm an early adopter of this app and have found it just about faultless - love the way the developers take feedback on board and improve or enhance it according to user experience. Support is absolutely excellent - personable, flexible and really obliging. Thank you!
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin
Sept. 12, 2022
This app looks great. Unfortunately the support in setting up has been rather average hence the 3 start. The link to book an onboarding call does not work - initially it was blamed on their own theme upgrade, and now the new link sent doesn't work either so they are 'looking in to it.' As I said, it looks a great app and should tick all the boxes of what we need but tt does makes me wonder what support will be like if we do install and use and encounter issues.
Hey there! I am so sorry for the hiccup with scheduling a call. Initially when you raised the issue, we had it updated, but our web team rolled back some changes on the website and I believe the link update was rolled back with it. This is 100% our fault and I'm sorry for the rough start. Please feel free to book a call with me anytime, I've also sent over an email to help make things right. https://calendly.com/james-rivo/loyalty Cheers, James
Sept. 11, 2022
I have just installed it, but I like the customization options and how it appears. Your staff was very helpful getting the Rivo branding removed, and they exhibited nothing but hospitable professionalism at all times
Using app
19 days
Total reviews
6
Average rating
5.0
We are so happy that you like our app and customer support! 🤩 Thank you so much for your kind words and for leaving 5-star feedback! If you have further questions or experience issues along the way, please let us know. We will be delighted to assist you. Much appreciated, Kevin
Sept. 9, 2022
Habe used this app from the day I started my store and it has been great, Contacted support for help with something and Jel was absolutely incredible and helped me immediately thank you so much.
We appreciate you using our app and are so glad that you love our services! If there's anything else we can do to help, please feel free to reach out. Thanks, Kevin
Sept. 8, 2022
Abbie was awesome an assisted me with getting some of my app and website updated to serve our customers with excellence. The app has some really cool features that have turned those checking us out into purchase orders. THANK YOU!
We're so excited that our app has provided excellent results for your store so far! 🚀 Thanks so much for the awesome feedback and review! All the best, Kevin
Sept. 8, 2022
amazing customer service so far! Their response is fast an amicable/ I'm migrating from the smile app and it looks like a better program as it has its own rewards website that makes it more user-friendly for customers
Thanks so much for choosing our app and for the positive 5-star review! 🙌 We are so glad that you love our services so far. If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin