Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#997
All reviews
Review RSS Feed
April 17, 2025
I contacted Paul for tech support on a number of features in the onboarding process. He was invaluable. I was able to get to a place where I should be able to finish up. In the event that I can't, I rest easy in knowing I can contact support and get high level support from reps like Paul. Thanks again!
So glad our tech support was invaluable during onboarding! Thrilled you’re set to finish up and feel confident with our high-level support ready if needed. Thanks for the kind words! - Kevin & Rivo Team
April 15, 2025
Bryan was so helpful and professional. He really walked me through the steps I needed to take to achieve my goals.
So glad our support team was helpful and professional! Thanks for the shoutout—thrilled he guided you to your goals! - Kevin & Rivo Team
April 15, 2025
Absolutely love the Rivo: Loyalty Program, Rewards app — it's a total game-changer for my store! But what truly made the experience exceptional was Arianne's amazing support. She's kind, quick to respond, and genuinely cares about helping users succeed. Thank you so much, Arianne, for going above and beyond. You didn’t just assist — you made me feel like a valued part of the Rivo family. Your positivity and dedication truly stood out, and I’d be happy to leave a review anytime . Looking forward to staying connected — I’d be lucky to have you as a friend and supporter moving forward.
Thrilled you love Rivo’s Loyalty Program! Thanks for the kind words—our team’s honored to make you feel like family. Always here to support you! - Kevin & Rivo Team
May 8, 2025
Update: They have been very useful when it comes to customer support and helped with any problems regarding coding that I had. The Free version is very limited but I see the potential for the upgrade. there is also a Start-Up plan for 24 euros a month and I think that is a good offer.
Great to hear you see the potential! The Start-Up plan is a solid step up from the Free version, offering more features to boost your store. Excited for you to explore it—let us know how it goes! - Kevin & Rivo Team
April 11, 2025
Easy setup, if you can get Jel, give her 6 stars
Love that you found setup easy! Six stars for our customer support? We're blushing—thanks for the stellar review! - Kevin & Rivo Team
April 10, 2025
I am a new customer, very beginner and quickly connected with Brian for help - he was fantastic! So quick to hop in, even assisting me with some coding to get the desired look I was going for on our website. It's really nice to know an app like Rivo has 24/7 customer service, something I wish all the apps had. Very grateful for Brian's help!
Welcome aboard! We're thrilled our support team, and their coding magic, made your start with Rivo fantastic. Knowing you value our 24/7 customer service warms our hearts—thank you for the kind words! We're here for you anytime! - Kevin & Rivo Team
April 7, 2025
Bryan was such a great help to understanding the app for me. Beginner friendly. Thank you so much
So happy we could help you get the hang of our beginner-friendly app! Thanks for choosing us for your Shopify store. - Kevin & Rivo Team
April 2, 2025
I have been a customer for over 2 years now. Each time I have contacted their support for our business they were pleasant, kind, and super helpful. I recently updated my stores website and had some glitches with our rewards platform, Pete was super helpful and patient as I was confused with the steps to take. If you need an app that is straightforward with great customer service this is the one! Love it so far!
So glad to hear you’ve had a great experience with us for over 2 years! Our team loves helping you navigate any hiccups. Thanks for the awesome review and your continued support! - Kevin & Rivo Team
Sept. 3, 2025
We installed Rivo for a couple of months to test it in the background. After testing, and leaving a good review, we carefully allocated historical loyalty point to our 23,000 customers and then launched our loyalty scheme. On the same day Rivo's connection to Klaviyo failed to send updated points balances and that evening without warning Rivo set the points balance of every single one of our customers, including those who had purchase on that day, to zero. The help desk promises a reply counted in hours but we are now on day 3 after reporting these issues and every day we get thanked for our patience and told to wait for an update from the development team. If we had not invested so much time configuring this app I would de-install it immediately.
Thrilled to hear you loved our support! We’re dedicated to guiding you through every step, even the tricky ones. Thanks for the kind words and recommendation! - Kevin & Rivo Team
March 28, 2025
Very good :)
Happy to hear you’re pleased! We’re committed to your success—let us know how we can support your next steps. Thanks for the positive vibes! - Kevin & Rivo Team
March 27, 2025
So far so good, great support in setting up the app. Bryan has guided me through a lot recently. We haven't yet launched our rewards program but looking forward to it.
Thrilled to hear you're enjoying the setup support! Our team’s here to ensure your rewards program launch is a success—can’t wait to see it live. Thanks for the feedback! - Kevin & Rivo Team
March 27, 2025
Easy to use with great customer support. Thumbs up to Jel for solving my issue quickly. Highly recommended!
Thank you for the great feedback! We're thrilled to hear our support helped resolve your issue quickly. We’re committed to making your experience seamless and appreciate your recommendation! - Kevin & Rivo Team
March 25, 2025
rivo app helps me setup tailor fitted loyalty program for my store it is user friendly and AWESOME support service
Thank you for the great review! We're thrilled to hear that Rivo helped you set up a tailored loyalty program and that our support service impressed you. We're here to help anytime you need! - Kevin & Rivo Team
March 23, 2025
Arianne was awesome. She was so helpful and gave me additional information beyond what I initially reached out for! That's TOP NOTCH service. She was so knowledgeable and prompt.
Thank you so much for the kind words! We're thrilled to hear our support team exceeded your expectations. Providing helpful and knowledgeable service is always our goal. We appreciate your feedback! - Kevin & Rivo Team
March 19, 2025
Customer service has been great - Bryan was very helpful in sorting out an issue and giving advice.
Thank you for the positive feedback! We're so glad our team could help resolve the issue and offer advice. Your satisfaction is our top priority—feel free to reach out anytime! - Kevin & Rivo Team
March 19, 2025
Absolute legend
Thanks so much for your kind words! We're thrilled you think so highly of us. Your feedback motivates our team to keep delivering great solutions. We're here if you need anything else! - Kevin & Rivo Team
March 19, 2025
The customer service team is very helpful and patiently answers all questions with great care. At the same time, I really like their system, as it provides well-structured and excellent member benefits.
Thank you for the wonderful feedback! We're so happy to hear our team could assist you and that you like our system and member benefits. We’re here whenever you need help! - Kevin & Rivo Team
March 18, 2025
Pete was very helpful. I am just just starting to use this app. Very easy to set up. Can't wait to see how this impact my customers.
Thank you for the great feedback! We're so glad to hear the setup was easy for you. We're excited to see how the app will benefit your customers – feel free to reach out if you need any assistance! - Kevin & Rivo Team
March 18, 2025
good app and help
Thank you! We're glad to hear you’re happy with the app and our support. If you need anything else, we’re here to help! - Kevin & Rivo Team
March 18, 2025
Our customers really like this app, one of ht best price for the VIP tier function. Customer service is fast and very helpful.
Thank you for the amazing feedback! We're thrilled to hear your customers love the app, and we're happy to provide fast, helpful support. We truly appreciate your recommendation! - Kevin & Rivo Team