Rivo: Loyalty Program, Rewards

Professional and warm support from Arianne!!! While she addresses questions clearly and very quickly, she also ensures any other concerns or issues are raised so to be support!!

Un grand merci à toute l’équipe Rivo ! Plusieurs membres sont intervenus rapidement pour résoudre un bug sur ma boutique, et tout a été réglé avec une efficacité impressionnante. Service client au top, réactif et vraiment pro. C’est rare de voir un support aussi impliqué — bravo à vous

I had the pleasure of being assisted by Jel and Arianne from the RIVO app support team when I had some basic queries. After spending about 20 minutes trying to find what I needed on my own, I realised it was much easier and more effective to reach out and chat with them. They were really helpful and patient, even with my silliest questions. Thanks to their support, I felt confident using the app. Highly recommend their app and assistance!

Great and fast Support from Bryan ! Thanks man. 2 Times already solved my Problem with DNS and CSS :) !

Support très réactif ! Très performant ! Merci :)

Bryan did an awesome job helping me. everyone who has helped me fixed any small issue ive had with the app! Thanks!

Jel was amazing, resourceful, quick and knowledgeable! And she went above and beyond what I even expected. Love Rivo - 5 STARS!

Update after 1.5 years using the app. Can not recommend. This app was the most complicated, glitchy, and time consuming to set up in my 11 years of using Shopify. The reps were available to help, but would mainly just send us a manual to read that had errors and didn't help with some of the issues. One of the reps was very rude when we'd ask questions. We put in a lot of time customizing the app to blend with our brand. Recently discovered that customers weren't able to see their rewards on our website. Contacted support about the issue and they informed us to switch back to the Legacy landing page as quick fix while they worked the issue. Another rep contacted us asking if we had deleted our landing page, which we did not, we only switched back to the Legacy page as they recommended us to do. Now, no telling how many hours of hard work have been erased. When asking the status, they have not responded. It's been a horrible experience. We are moving from Rivo to a different Rewards app.

Excellent customer service and intuitive software, thanks Rivo.

Amazing app. It has some really useful features and the customer support team is phenomenal. They respond within seconds and they are very knowledgable. As a store owner, this app is showing a lot of results and our customers are super happy to be using the rewards system we have. It increased engagement and purchases.

Recently installed the app so cannot say yet that it works 100% smoothly as need more data but want to say the customer service - Bryan in particular - was very helpful and took me through all my questions. So overall, a very good start !

ive only recently joined the rivo program and so far its working well ty

Chris has been helping me a lot and all I can say is his customer service and patience has been amazing - thank you so much for all your help!

Great Loyalty Program with deep customization possibilities, Bryan from the support helped me fast & well

Helpful customer service, good app!

Great customer support!! Paul replied to my questions in time and fixed the issues quickly!! Highly recommend.

The reward system setup is much simpler and more convenient compared to other apps. Even if there are aspects you’re not familiar with, the support team responds quickly and works hard to resolve any issues. Thanks to this, I was able to build the reward system without fear. If anyone is looking to implement a reward system on their own website for the first time, I highly recommend this app.

Arianne was a great help. I am new to Shopify and she did a great job guiding me to a solution. I appreciate how she gave me advice on the site.

So amazing app. Full of good features and suits really well for us. Also every time I face some kind of issue or user error, I got so good and fast support from Jel! Big thanks for helping me out with my small problems. :)

Really appreciate Arianne's help!