Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,344
chart
#517
All reviews
Rating Breakdown
Review RSS Feed
July 27, 2022
Great app, so easy to navigate. Incredible customer service, Betty was very helpful and so kind. 10/10, definitely recommend!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us to the Shopify community! ✨ Best wishes, Kevin
July 26, 2022
After receiving the best service I've had in a very long time, I couldn't but share it with others. Professional, Courteous, friendly and kind is just a few words to describe the service I received from Abbie. Thank you Abbie and team for creating your amazing Apps and backing them up with incredible service. Wishing you all the success you desire. Cheers
We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
July 26, 2022
Highly recommend this app. It does not just get the job done, but has some of the best customer service on the app store. Abbie responded to me within seconds and fixed all the concerns and issues I have at very rapid pace. This is app is a must if you have returning customers.
So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team would be delighted to assist you. 😊 Much appreciated, Kevin
July 25, 2022
I am only just trying this app out. But so impressed with the instant help you get - without even asking.
Thanks so much for choosing our app and for the 5-stars! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin
July 25, 2022
Lance wa very helpful with the first steps with application! He also showed to me additional application for reviews.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🙂 Thanks, Kevin
July 23, 2022
Perfect Service to help u guide the app! Love the system with the points. Feel free to try it first and explore.
We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! 😃 Thanks, Kevin
July 22, 2022
I'm loving it so far and the rep I chatted with, Abbie, she is an awesome human being! She not only helped me walk through the upgrade, but she suggested some improvements to my website that I hadn't thought of! Her quick response and replies helped me to get everything I needed to do in under 10 minutes, while chatting with her. I even accidentally closed the tab I was on and reconnected with her on another Rivo product tab that I had up. I'm telling you now, if Rivo doesn't give this lady a pay raise, I will RIOT! lol Thanks again! I'm greatly enjoying your apps! :D
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin
July 22, 2022
Customer service is always quick to respond, anyone we interact with is more than happy to help. Lance was great with what I needed today. The only downside is the free plan doesn't offer much, but it works for what we need right now.
Hey, Lilac Market Headbands team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you! Best regards, Kevin
July 22, 2022
lance was a great help. took care of what i needed with urgency and professionalism. thank you for your help today.
Thanks so much for your kind words and positive review! 🙌 We are here anytime you need us! Much appreciated, Kevin
July 21, 2022
Setup is quick and easy! I'm liking it so far and everything looks great. Customer Support is top tier!
Thank you so much for the feedback and 5-Stars! We're happy you love our customer support and the app's setup process. 🤩 Feel free to reach out to us anytime if you have any further questions. We are always happy to help! All the best, Kevin
July 21, 2022
I am using this app, it is complete in everything needed for rewards programs. Support is fast and perfect.
Using app
Almost 2 years
Total reviews
1
Average rating
5.0
Wonderful! We are always here to help and super excited that our app has everything you need for your rewards programs! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin
July 20, 2022
App is super flexible and customizable -- easy to install and set up. Fast and great customer service as well from Betty. Worth every cent
We're so glad you love our app and services! Your positive feedback and review mean the world to us. Thank you so much! Best regards, Kevin
July 19, 2022
At first I came across Rivo app, then I discovered that they have few more apps and all of them do some fantastic jobs. I connected with Abbie to remove branding from the app which she not only removed instantly but activated some more freebies on my account. I feel Rivo is doing some great work and providing awesome customer service. Abbie is so quick in responses that at first I thought I am talking to a robot. Huh. She is just damn quick.
We're so happy that you love our customer services and glad that you feel we're on the right track! Thank you so much for using our apps and for the thoughtful feedback! If you ever need anything, we are always here for you. 🤩 Cheers, Kevin
July 19, 2022
I am just beginning to look into how this App could benefit our customers and had a few questions which were quickly answered by Abbie. She was very knowledgeable, offered some helpful insights and was very pleasant to deal with. I appreciate the quick response time and friendly nature of the representative that I chatted with. Well done! Looking forward to moving forward with the set up process.
Thank you so much for using our app and for the wonderful review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Our team would be happy to assist you. 😊 All the best, Kevin
July 19, 2022
A great app that offers lots of options in the free basic version! And as a cherry on top is the very nice and fast support!
We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin
July 19, 2022
Rivo has a great support team! Lance is the support who helped me, and he was very helpful and answers all my questions clearly. App is also great as well. Works great and looks great!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin
July 19, 2022
The support is really swift and on point. Haven't used the app that much yet but getting a good feeling.
Thanks for the 5-Star review! We appreciate you using the app! 🙂 Best regards, Kevin
July 18, 2022
Ryan was awesome!!!! So helpful and kind! I would definitely recommend anyone to use this app. Beginner friendly and just a great staff.
We are so happy that you love our services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin
July 17, 2022
I had to delete this app. My customers are not able to use the rewards on custom invoices. And when I manually use a coupon for my customer, there is absolutely no way to remove the coupon from my customer's account. When I asked about this issue, they told me to just let my customer know that it was already used. Obviously. But then every single time my customer goes in, it still shows their coupon and I now have had to explain to the customer four times that it is the one that we already used. And it is ridiculous that I can't remove that coupon from her account so she isn't asking to use it every time.
Hi Ashley! James here, Head of Merchant Success at Rivo. I'm so sorry for the hiccup here using rewards on custom invoices. You're right, the way you are doing it (manually using a coupon) is the best way. One way to use a discount code on a manual invoice is to go to https://shopify.com/admin/discounts and find the discount associated with the customer for that reward, then use it on their order. In terms of removing a reward, the best way we can recommend is to disable that code in the Shopify Admin – however I understand that's not ideal - as it will still show in their account! We added your vote to a feature request we have open for this, but you're right I totally agree. We should have this functionality built it – it's on the roadmap for the future and something we plan on implementing soon. I'm going to pass this feedback along to our product and engineering teams as well. I reached out to you to make things right – please feel free to contact me back anytime: [email protected] Cheers, James
July 17, 2022
just started but so far it's very easy and intuitive. Set up was quick and it sure seems to do what I want.
Thank you for the awesome 5-star review! We really appreciate you using the app. 😊 Best regards, Kevin