All reviews

Rating Breakdown

  • 5
    96% (2,247 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 17, 2022

I've just come back to my Shopify store after a bit of a break. Love this app and the amount of usability you get with the free plan. After updating the app Alex in chat was very helpful in removing branding and helping with my customer limits. Excited to see the app get more use now that my shop has reopened and I'm getting back into it again.

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

5 / 5 Share

July 16, 2022

I just installed this app & needed some assistance. Vicky not only was very helpful, but super sweet & nice.

Using app

12 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks so much for choosing our app and for the positive 5-star review! 🙌 If you ever have further questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin

5 / 5 Share

July 15, 2022

An excellent app. It met all my needs. Although I am new to this platform, I felt as if I had been here for many years thanks to the support team.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Wonderful! We are super excited that our app fits your needs! 🎉 Thanks so much for the positive feedback and review! ✨ Best wishes, Kevin

5 / 5 Share

July 14, 2022

i am using this app to drive sales, Betty was great in helping me with my setup, appreciate it very much. i will be back with an updated review soon,the app was recommended to me by a friend who said it really help her store

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🍻 Thanks so much for the 5-star review and we are so glad that you are happy with our customer service! 🎉Cheers, Kevin

5 / 5 Share

July 14, 2022

Like the other Rivo app I use (mailing list pop up) this is super easy to use. The tutorials and help pages are excellent and the customer service is second to none! They are always on hand to do live chat, I was speaking to Betty about setting up my loyalty programme and she was super helpful. Very impressed with the functionality and overall user experience :)

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

Wonderful! 🎉Thank you so much for using our apps, and we are always here anytime you need us. Your positive review is very much appreciated! All the best, Kevin

5 / 5 Share

July 12, 2022

Brilliant, App support was excellent. Highly recommend especially to new businesses on Shopify. Download it

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so thrilled you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us to the community! 🌟 Much appreciated, Kevin

5 / 5 Share

July 12, 2022

Just signed up for this app and Lance over at Rivo was such a great help with us getting started. We appreciate the great customer service. It gets us more excited to dive into using this Rivo loyatly.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Wonderful! 🎉Thank you so much for choosing our app and we are always here, anytime you need us. Your positive review is very much appreciated! 🍻 Cheers, Kevin

5 / 5 Share

July 11, 2022

A very useful app and has excellent customer service, Abbie was very responsive and helpful beyond expectations

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

July 11, 2022

This app was really easy to get set up and I really appreciate that there's a forever free plan! As a small biz, sometimes the 14 day trials are just too short to know if it's the right fit, and all the app fees add up fast. Thank you Rivo! Abbie with customer support started the chat with me shortly after I finished the setup wizard. She quickly answered some of my questions and added a few small bonus features. That small gesture really made my day. I'm already a fan of this app based on the customer support! One of the most fun customer support chats I've had :D

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We love helping small businesses and truly appreciate you choosing our app! Thank you so much for the wonderful feedback and 5-star review! Let us know anytime if there's anything else we can help with along the way. Our team would be pleased to assist you. 😊 All the best, Kevin

5 / 5 Share

July 11, 2022

I have used this app since my business started last fall, and I am so happy to have the option to add product reviews as ways to earn points now. Betty was extremely helpful in showing me how to integrate the apps and it took about 30 seconds! Amazing!!

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Awesome! We truly appreciate you choosing our app and are so grateful for your positive feedback and review! 🤩 If you have other questions or need help along the way, don't hesitate to let us know. All the best, Kevin

5 / 5 Share

July 9, 2022

I used this app to attract repeat buyers, which it definitely does! Shortly after I installed it, I chatted with Pete in customer service who helped my increase my customer limit and he also proactively helped me with a few other tips to help me improve my shop! He was delightful to work with, very friendly, knowledgeable and eager to help. EXCELLENT, easy, and very responsive customer service!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

5 / 5 Share

July 9, 2022

Very attentive and personable!! It felt great not talking to a bot! Thank you to Pete!! Pete made sure I had everything I need to properly operate this app!! Thank you Pete!!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

5 / 5 Share

July 8, 2022

I just got this app today, and it has been simple to set up. I had a question, which was answered by Abbie. She was extremely helpful, and perhaps one of the kindest people I've talked to, absolutely great service, and really helped me get the most out of this app.

Store

YÜLI

Using app

31 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩 Feel free to reach out to us anytime if you have any other questions. We are always happy to help! All the best, Kevin

5 / 5 Share

July 8, 2022

Ich möchte zunächst einmal die beiden Customer Service Mitarbeiter Betty & Lance erwähnen. Beide haben uns während der Startphase unglaublich schnell und hilfreich unterstützt. Die App erlaubt viele Tools auch im kostenfreien Abonnement und falls sie die notwendigen Bestellungen ermöglicht, zahlen wir auch gerne für den tollen Service. Viele Grüsse von REQUY

Store

REQUY

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Wir achten stets darauf, unseren Kunden den bestmöglichen Service zu bieten! Wir freuen uns sehr, dass Sie eine großartige Erfahrung beim Chatten mit uns gemacht haben. Wenn Sie unterwegs noch etwas benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Unser Team steht Ihnen jederzeit gerne zur Verfügung. 😃 Danke, Kevin

5 / 5 Share

July 7, 2022

Abbie was very helpful and attentive. Would recommend her any time. She helped me with what I needed and so much more.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Wonderful! Thanks so much for the positive 5-star review and for recommending us! 🤩 All the best, Kevin

5 / 5 Share

July 7, 2022

Betty's customer service was amazing. Betty was really happy to help and went above and beyond. Rivo is an excellent app to reward customers with plenty of options, free version is awesome too!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin

5 / 5 Share

July 6, 2022

Great service ,Abbie was so nice and professional, I really love the service she provides. She makes me feel like family, and I totally understand how to use this app with no hassle. I am very satisficed ,thanks again Abbie:)

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

July 6, 2022

Always helps, straight away. No delay, undivided attention. Helps maximise the full use of the app!!

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

We really appreciate the 5-Star review! These reviews make our day here. Thanks, Kevin

5 / 5 Share

July 6, 2022

Fantastic customer service! Super easy to download and integrate into the store. Can't wait to see how our customers like their new rewards program.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the feedback and 5-Stars! We're so glad you love our app and customer support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

5 / 5 Share

July 6, 2022

Great service and customer support. Pete was super helpful and responded immediately to my questions!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! ✨ Thanks, Kevin