All reviews

Rating Breakdown

  • 5
    96% (2,247 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
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5 / 5 Share

July 5, 2022

Excellent customer service! I just downloaded the app and I am impressed with the service alone. Looking forward to trying it out now. Abbie was great and answered all of my questions.

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

We love helping businesses like yours and truly appreciate you using our app! πŸ˜ƒ Thank you so much for the positive feedback and 5-star review! All the best, Kevin

5 / 5 Share

July 5, 2022

informative, fun, engaging and answered all of my questions as well as a help article to read over, so much to unpack but love the information

Using app

4 months

Total reviews

11

Average rating

5.0

Developer Reply

So pleased that we were able to help you with your questions. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team would be delighted to assist you. 😊 Much appreciated, Kevin

5 / 5 Share

July 5, 2022

great support. quick, easy and helpful! The app is unbelievably simple and the whole thing fits perfectly. I recommend the app to everyone!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad that you love our app and services! πŸ™Œ Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers πŸ₯ƒ to success to you and your business! All the best, Kevin

5 / 5 Share

July 4, 2022

This is by far the best and easiest to use loyalty program app, as it has everything that you need to create the best program that suits your online store. Also their customer support is top notch! They reply instantly.

Using app

23 minutes

Total reviews

4

Average rating

5.0

Developer Reply

This review made our day! ✨ Thank you so much for the kind words and we are here anytime you need us. 🀩 Much appreciated, Kevin

5 / 5 Share

July 2, 2022

Still exploring the app, but it looks great! The customer service is very good! They are funny and very helpful

Using app

3 months

Total reviews

3

Average rating

3.3

Developer Reply

Thanks for the 5-Star review! We truly appreciate you using the app. πŸ˜ƒ Cheers, Kevin

5 / 5 Share

July 1, 2022

AA has been So helpful and AMAZING! I just added the app to my shopify store and there were a few things I wasnt sure how to tweak to fit my stores needs and AA was very quick to direct me how to fix it! So thankful I found this app and I cannot wait to share the rewards with my customers!!! :)

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

So glad that you love our app and services! πŸ™Œ Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers πŸ₯ƒ to success to you and your business! All the best, Kevin

5 / 5 Share

July 1, 2022

I have to say I am super impressed with the service and the apps from Rivo are top-notch. I was getting frustrated with clunky apps that were hard to use. I highly recommend Rivo. Thank you Betty for your amazing service!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

You are awesome! We appreciate you using our app and for taking the time to leave a 5-star review! 🌟 If there's anything else we can help you with, just let us know anytime. Our team would be delighted to assist you. πŸ™‚ Best regards, Kevin

5 / 5 Share

July 1, 2022

Abbie was amazing and helped me get setup with confidence , the communication from her was super fast and friendly, she helped me get my store verified and answered all my questions, user friendly app to use so far, thank you!!!

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! ✨Thanks, Kevin

5 / 5 Share

June 30, 2022

World class support team, they really know the product back to front, and when escalation is needed, things get sorted, fast. Thanks Llana & Paul!

Using app

4 months

Total reviews

8

Average rating

4.3

Developer Reply

This review made our day! Thank you so much for the kind words and we are here anytime you need us. 🀩 Much appreciated, Kevin

5 / 5 Share

June 29, 2022

I have been using this app for over a year already and haven't had any trouble with the app, their service, nor their support for any questions I've had. I've chat with Abbie and she helped me out tremendously. As I was running out of room for sign-ups, she helped unlock way more room for more sign-ups. Then she threw in some added bonuses to help me out. She was very knowledgeable for any questions that I had so I highly recommend their service to anyone that has a Shopify account.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review and thoughtful feedback! 🀩 We're so grateful to customers like you for using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

4 / 5 Share

June 29, 2022

I just started using this app, but my experience is very positive. Abbie in Support was most helpful!

Store

Joitoyz

Using app

About 1 year

Total reviews

2

Average rating

4.0

Developer Reply

Hey, Joitoyz! πŸ‘‹ Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Best regards, Kevin

5 / 5 Share

June 29, 2022

Very easy to set up/use and their customer service is beyond exceptional! Paul went above and beyond to help me with my questions and the app is definitely helping with customer engagement.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin

5 / 5 Share

June 28, 2022

BEST CUSTOMER SERVICE!!! Abbie was so helpful with the app and so much more. Definitely excited to see what this app does for our sales. I would highly recommend for the fact that their employees go above and beyond for their customers.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. πŸ˜ƒ Thanks, Kevin

5 / 5 Share

June 28, 2022

RIVO is amazing to work with. Easy to use and a must have when it comes to your customer growth. The customer service is one of a kind and they really go above and beyond to make you feel like a special customer. Shout out to Paul who was amazing.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We appreciate you helping to share the word about us! Cheers πŸ₯ƒ to success to you and your business! All the best, Kevin

5 / 5 Share

June 28, 2022

App is easy to use. Great customer service. Liking all of it so far, quite a bit available with just the free plan

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! πŸŽ‰ We're so thrilled you are enjoying the app and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

5 / 5 Share

June 27, 2022

ABBIE is the best! She was very helpful and I will definitely be making better use of this app thanks to all her help! Thank you so much :)

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Your kind words are very much appreciated! 🀩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

5 / 5 Share

June 27, 2022

By far the best customer service I have had every. Abbie was so helpful she should be paid 10x her pay.

Using app

12 months

Total reviews

3

Average rating

4.7

Developer Reply

We're so excited that you love our customer service! Your praise in your 5-Star review is very much appreciated! πŸ™Œ Cheers, Kevin

5 / 5 Share

June 26, 2022

Trish was so nice and help me clearing something up while setting up the app. Beside, the app has everything I need so far. Highly recommended.

Using app

About 1 year

Total reviews

12

Average rating

5.0

Developer Reply

We are so happy that you love our app and customer services! Thank you so much for the 5-star review and for recommending us to the Shopify community! πŸŽ‰ All the best, Kevin

5 / 5 Share

June 26, 2022

Excellent customer care. I got some useful information from Lea, who assisted me. Good work, it's a great start! The app is well done, very intuitive and well integrated.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🀩 Much appreciated, Kevin

5 / 5 Share

June 26, 2022

Just signed up and haven't used the app's features yet, but I am at least pleased with how easy it was to set-up and the awesome assistance I received from Vicky to make sure I was set up for success!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❀️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. πŸ™‚ Thanks, Kevin